Contact The CW

Listed below are our top recommendations on how to get in contact with The CW. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact The CW. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of The CW Network

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• 
  By $1K Master

  1

  Horribly bad orientation controls

  This app is incomprehensibly bad, at least as far as how it displays when holding the iPad in different orientations. For starters, when you open the app, it only supports portrait orientation, with the home button at the bottom. Now let’s be clear about something. We are watching a video, the only way to watch it is in landscape orientation. And that is exactly how the videos will play, but before you can watch them, you have to browse the selection screen with iPad held upright in portrait orientation. That is incomprehensibly ridiculous. Why wouldn’t you want to browse the listings in the same orientation as you are going to watch them in? As it is, the iPad is often easier to hold in landscape orientation. And it’s not like there isn’t an existing CW app that is used exclusively in landscape orientation. Hello Apple TV! But this gets better. Sometimes I have to have my iPad in landscape orientation with the home button on the left side, so I can have it plugged in while I’m watching something. And while the actual videos “can” play oriented correctly regardless of which side is up, when you pause a video, it will resume upside down if your iPad is held (or on a stand in my case) with the home button is on the left. And of course, when you exit a video, the home screen for the app is sideways. You would think the developers of The CW app have not actually used it themselves. It’s just that incomprehensibly absurd in the way it works.



• 
  By hijadeDios_yg

  2

  Too many constant glitches

  I enjoy being able to watch my favorite shows even without having Cable TV but it’s truly a pain when I constantly have to exit and enter the app in order for an episode to continue playing because in the transition from ads to episode it just completely freezes. Sometimes there’s discombobulated audio in the background and sometimes even when the visual seems to be working (including not in transition from as to show) the audio just cuts out randomly- with or without headphones. Whenever I stop watching something and go back to the app later, it starts me way earlier in the episode than I was and I have to watch a bunch of ads (that I already watched) in order to get to where I was. I understand that commercials are like TV- but if you’re going to have commercials like TV please have them transition smoothly into the rest of the show. Sometimes my play and skip buttons won’t work at all and I’ll have to completely exit the app and start the episode all over. This app could be great but it just malfunctions constantly.



• 
  By Travis Jarrod Smith

  2

  Technically does the job, but shoddily and amateurishly

  It’s all the little things that drag this app down. There’s no way to make it full screen on the newer iPhones, the CC button seems unfunctional half the time, there isn’t a way to pick the quality of the video, you cannot see a timer to tell you how much time is left for the ads, you can only fast forward or rewind in 10 second increments, the overlay with the pause symbol is way too big, the video takes an eternity to load compared to other streaming apps (try to skip forward or backwards and have fun waiting at least those 10 seconds in real time), you cannot view all the episodes at once and pick from them, and the video will sometimes just turn to an all grey screen (fixable only by reloading the video altogether) if it is interrupted in certain ways. While it still technically lets you watch the shows (which is why I go 2 stars instead of 1), it is shoddy and amateurish in how it does that. Quality control must have been nonexistent in the process of developing this app.

1. Pulling issues faced by users like you is a good way to draw attention of The CW to your problem using the strength of crowds.
2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
4. If you are a The CW customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using The CW.