Contact The NBC App Support

It’s a shame that this company was allowed the broadcast rights to the premier league soccer. NBC app never works and always glitches to where you can’t watch live tv on any streaming device, how can you have this main tv app be so bad when your NBC sports Gold (another program I have to PAY for for access to Premier league soccer) for the most part works fine. This has been an ongoing issue for over a year and still no fix. Consumers pay hundreds of dollars to them and they can’t correct issues that don’t have with other companies like ESPN app. If I am required to pay for access to premier league games you should allow me the ability to watch all games thru your companies various platforms, not having your NBC sports channel competing with the main NBC channel. I’m sure if I was lodging a complaint to watch American football it would be fixed quickly but for soccer (the most popular WORLD sport) they won’t do anything about it. NBC I hope you see this and have a fix before the new year starts or you can expect more viewers will reach out to the premier league to have them look for new partners for broadcast rights!

Remember streaming TV in 2014?!? The NBC app is like a really bad version of that. Get ready to be so frustrated that you’d rather buy the episode from iTunes than have to use this app. Here’s how it functions: press a button, wait 10 seconds to find out that you’re going to continue to wait. Uh oh! Did you press another button while you were waiting after pressing the first button?!? That’s gonna cost you a whole minute to get back to the main page. The LIVE tv menu is so, so great. So great in fact that you probably can’t figure it out because it doesn’t operate like anything you experience in our physical world. See, you expect an action and reaction in our shared experience. But in this app, that doesn’t apply. There could be a reaction to pressing the down button, or there might not be. Or there might be a whole bunch. You will literally never know. But if you’re wrong you’ll ll have plenty of time to think about as you wait another minute to go back to the previous screen.

I have the NBC App on my AppleTV and it is absolutely terrible. Here are my main problems with it: 1. There is no option to “favorite” shows that I frequently watch, so every time I want to watch a specific show, I have to scroll through the entire list of shows or go to search and type in the show I want to watch, which is a pain and is more time consuming than just going to favorites and clicking on the next episode of a favorite show. 2. The app also forces me to verify my cable tv provider every time I want to watch something, whereas every single other app I use only prompts me to do this once upon initial sign in, if at all. 3. Integration with Apple’s TV app is rubbish. The TV app tracks shows you’ve watched throughout various apps and suggests the most recent episode or continuation of episodes/movies that you didn’t finish, all without leaving the home screen. With the NBC app, it usually doesn’t suggest the next episode at all or suggests shows I’ve watched already. 4. My last major problem with the app is that it constantly freezes during the episode, so I have to exit the episode and then play it again. It would be nice to watch an episode straight through without issues. I don’t recommend this app. It’s easier just to switch back and forth between my cable box and AppleTV or watch a different network.