Contact myControl App Support

This app is supposed to keep track of battery power level and play a specific sound when the battery power level is low. It doesn’t do this, instead it shows a message that the hearing aids were recently updated and requires the user to go to iPhone settings and forget the hearing aids then re pair the hearing aids. After this is done they don’t work right. They cut out, first one side then the other. I found out, after a thirty minute wait for tech support, that the aids also have to be re paired with the app, something the message doesn’t tell you. It also goes into Demo mode when the battery power is low. The problem is that the battery icons show full power while all this is going on and the audio low power warning is never activated. This company, Signia, doesn’t care that the thing doesn’t work properly. They just make it look pretty and sell their devices. What happens after that isn’t their problem. I think this whole business is a scam. If Signia really cared about their customers they would fix these problems.

I’ve had the Pure 13 7Nx hearing aids for over a year. I have an iPhone XR. At night I open the battery cases to shut the hearing aids off. In the morning when I turn them back on, the app reverts to Demo Mode. When I go into the app, I get the message, “It seems your hearing aids were recently updated. Please forget and re-pair them”. Then Retry. Today I had to go through this process FOUR times before I could get them to pair. After re-pairing in Settings, I went back to the app and tapped on “Retry”. Then I watched the spinning ball spin and spin..... Each attempt is multi-step with no shortcuts. After the second failure to pair, I did a hard reset on my phone. It still took two more attempts to finally have success. I haven’t found the Noisy Environment setting to provide suitable muffling at all. Also the aids are absolutely terrible in reverberant rooms. Needless to say, after paying a LOT of money for these aids, I am very frustrated and unhappy.

This app gets 0 stars. It is totally useless. It constantly looses contact with the hearings aids, goes into demo mode on its own, eats up the battery on the phone, does not recognize the hearing aids phone has to be shut down several times a day in order to even connect to the app even when the phone is in your hand! Does not remember or keep a change in program goes to demo or retry or universal no matter what you have programmed. Today I had to reset it 15 times since 8am and it now 7:30 pm as I am writing this it has AGAIN lost the contact!!!! For the price of these heAring aids, I have a pair, it is a piece of junk. My old pair ,a different brand, had a little hand held device that you tapped and it changed the program and it STAYED on the program until you changed it. This doesn’t even notify you when battery is getting low ALL the beeps sound EXACTLY the same when it even beeps which isn’t always