Contact Finch Support
Company Name: Finch Care Inc
About: Meet your new self care best friend! Finch is a self care pet app that helps you
feel prepared and positive, one day at a time. Take care of your pet by taking
care of yourself! Choose from a wide variety of self care exercises personalized
for you.
Finch Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Finch: Self-Care Pet. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Finch: Self-Care Pet. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Finch Website
Privacy Policy: https://finchcare.com/privacy
Developer: Finch Care Public Benefit Corporation
Privacy & Terms:
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https://facebook.com/groups/finchfam
Read 25 Customer Service Reviews 😭😔💔
Hello I have recently tried the 7 day free trial thinking it would turn off after 7 days. We just received a charge for 50$ I think for the yearly subscription which I did not intend to use. I just canceled the supscription, is there any possible way I could get refunded. Or only get charged for the extra couple days past my 7 day free trial.
One day i woke up and sent my micropet to an adventure, just to notice it was not carying a micropet, i checked and all my micropets have vanished. I also checked if there were any updates available, but that was not the problem as the app has been 100% updated for a while now . I don't know what to do , i have been playingfor months and have had plenty of them, also some of them were adults .Please help !
I paid for the year, just yesterday. Then cancelled my subscription for next year, and I've list my Finch Plus. If like my Plus back please bc I've paid for this year.
I can’t turn off the rain sound. I muted it and now I can’t see the timer. It was set for 10 minutes but has been playing for hours. Thank you
I had to factory reset my phone and when I tried to log back into Finch it says my email isn't connected to any account. Is there any way to get it back?
I got finch plus but it randomly disappeared
I accidentally subscribed to the 7 day free trial of finch plus but I can't cancel the subscription as it isn't showing up in Google play I don't know what else to do. I dont want to be charged when the trail is over.
I had a free trial I wa t to change my subscription from monthly to year and it won't let me
I want to join finch plus but only be charged the 4.99 per month or week but i can’t afford 50$ in one purchase is there anyway to pay it weekly
I would like a prorated refund for the $55 guardian rate I paid on 9/25/22. The app reverted to free and will not let me restore the purchase. I must have misunderstood because I thought that payment included Plus membership for myself. I can’t afford another $40 for a subscription and am disappointed in the whole experience. I enjoyed the app and wanted to help others but this happened at a really bad time and is very frustrating.
I deleted the finch app but downloaded it again. I can’t get back to my old account because I didn't save data, is there another way to get my old account back? I’m super desperate please get back to me ASAP!!! I’m super depressed that I can’t get Kachow Jr back. 😢
I was charged $5.55 for guardianship for my bank account and I didn't want that and then they gave me a free code for a raffle and the number I entered was wrong and I didn't do it to try to win a free month or something and so I just get my refund my tracking number for my bank is 21410-151128 and I got charged 555 for guardianship of your fence
Instead of me being charged $3.99 a month like it told me I’m being charged almost $50 right now and no one will answer my question very pissed off I want all my money back and cancel the subscription for being lied to
I need my money back from the subscription I was not supposed to be charged because I cancelled my subscription
Hello! My app keeps crashing before even allowing me to select my mood for the day, just after opening the app. It flashes like a glitch, and takes me to home screen. I’ve purchased finch plus, so I did not want to uninstall and try reinstalling it before reaching out. I’m worried about being getting my account, subscription, and data back! I am also in the Facebook community group, so I am going to try asking a few people there. I love love the app, however I’m very upset that this has happened :( Thank you so much in advance !!
When I set up my finch account, I was trying to add my daughter as a friend, but I mistakenly set my account up in her name. I want to change my name ony account, but I can't figure out how
Hello please help me I am locked out of Finch all of the sudden it wants a code what code!?
I need my money back from finch subscription
Why does my finch have a dislike? Did I answer a question incorrectly when chatting with her after an adventure?
hi I'm not sure how to add two friends on the free version
I had a free trial of the app and I had to get a new phone. You guys give no way of logging into an account with a new phone, so I wasn't able to cancel the subscription. I was wrongly charged and I want my money back.
I have an account with the finch app, and had to get a new phone, but when i downloaded the app again it did not let me sign in to the account i had, it only gave me the option to start new journey or put in a code. it there any way to retrieve my account?
Hope For Improvement
by Roses24
I want to give five stars for all the ways it’s helped me, but my app was glitching badly for days and erased a day of goals/to-do and other progress. It is fixed now, I think, but that makes me hesitant to keep using it especially as I had been relying on it a lot before. I really wish there was an option to save progress online vs. locally (on your phone) only to both avoid issues like this and to help me, with a very bad memory, not forget to create save files and thus possiby lose everything. I also wish the letters to say “complete” for a goal were not changed with the update to be so tiny…for some reason it’s stressing me out.
Addition: I’m really stressed out by the extensive customizing of the bird’s colors you have to do as it gets older. It would be fine if it were either more simplistic or you could access different colors for free, but as it is it’s turned into something I just can’t keep up with. And the problem is I’m sensitive to visuals, so if I don’t like how the bird looks I won’t want to get on the app. And, possibly a bigger problem, if I can’t get the bird to look like something nice or familiar, then I feel alienated from it and like the app doesn’t care about me.
P.S. I’m autistic, so I may have some different issues with it than other users. But I REALLY want to be able to freely use this again—it was benefitting me very much, before.
Where has this been?
by MoreThanUseless
I’m really impressed by this app. Maybe I just had low expectations but driving mental health using a pet feels revolutionary! Really well done, great execution on all the ways Finch is motivating users to take care of themselves. I could write a blog post with all the ways this has been done haha. Two things that lower my rating (only slightly though, because the app is great otherwise): 1. Buggy/slow on opening A few times when I’ve opened the app it freezes, or loads slowly (only displays my birb walking). I hard resettled it once or twice, but one time it (maybe in combination with other things happening on my device) made my phone freeze and I had to hard restart it. 2. Tags need some work I love the idea of tracking progress in the app, and I think the larger picture is helpful (eg the chart of how you’re doing over time, the day by day display of what you did well). But my newsletters categorize my positive/negative associations of my tags based on my status at the time of logging. Eg, the prompt was “what are you thankful for”, but because I said I was 2/5 in wellness, it associated all those good things (my family, dancing, etc) as negatives. 3. Can we get more visible language on how our data is handled? Hesitant to share too much because of this.
The benefits outweigh the negatives though, imo. Listing negatives more as feedback!
Amazing but one thing
by Lola_Yorkie
First of all, I would totally recommend this app, graphics are amazing and it puts highlights which makes you understand what you have done that day, even in the free version you get 0 ads and it’s honestly amazing. Another good thing is that when you are doing like these rain sessions (you hear rain) is that when you get out of the app it still plays !! Like music !! Honestly that is absolutely amazing I was shocked because I thought you had to be in the app to have it playing !! Also the finch is just so adorable honestly. I also love how you can make them non-binary. I also love how they respond to peoples reviews, I honestly never see that anywhere, very amazing to see they listen to their community.
Here’s the small problem, when your picking your goals if you don’t have the payed version it just gives you random ones, which that is completely fine but, when I was setting my goals for today yesterday it mainly only had options like “give someone your car space” or something like that, most of them were related to cars except I don’t have a car license nor
can get one either. So I think it would be nice to make a bit more variety, not remove them of course for the people who can do that, if this is not addressed that is completely fine :D just was a small problem, but genuinely would recommend this app for everyone :)
Have a Problem with Finch: Self-Care Pet? Report Issue
Why should I report an Issue with Finch: Self-Care Pet?
- Pulling issues faced by users like you is a good way to draw attention of Finch: Self-Care Pet to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Finch: Self-Care Pet customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Finch: Self-Care Pet.
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