Contact FAN N STAR Support

by Springorchid21

I’ve been able to deal with the app for about a week or two now, but it’s become really frustrating lately. Whenever I try to watch an ad to get 50 votes for a group, a pop up appears and says “Tracking not allowed. Cannot load ad” I’ve checked the settings of the app and tried searching on google what to do but nothing comes up. I’ve even tried deleting the app and downloading it again. And it won’t let me watch ads to get rainbow stars either. How am I supposed to support a group if I only have votes from the daily missions? I thought this only happened on the ipad version, but now it won’t let me watch ads on my phone either.

Additionally, it takes some time to load after switching to a different part of the app. Sometimes, the text automatically changes to Korean when I first open it, and I have to change the language through the settings.

While the app works most of the time, I am frustrated that I am unable to watch the ads without any explanation. I’ll continue to use the app because I want to vote for my favorite group, but I am really hoping for it to function better.

by Candysams

I’ve had this app for a year now and while it’s always been slow to load, it’s somehow gotten worse the last month. There’s almost constantly a blue loading square in the center of my screen that I just have to look past. Every once in a while it doesn’t register the ad I’ve watched at all and asks me to login again, but if I close and reopen the app I’m still logged in as I used to be. Sometimes it delegates ad votes and star votes to the wrong artist. The roulette event is available in all languages but English. Some of the articles about their own weekly votings misconstrue the numbers (ex: writing 2 million instead of 20 million).
This app has never gotten better in the past year. They’ve only added more ads, which make it harder to read the articles without clicking on them and probably reduce loading time to. They even changed it so video ads are now worth 50 votes instead of 5, yet gold and rainbow (paid) stars are only worth 1 vote per star. There’s a reason why everyone deletes this app in the off-season, it’s not worth it and it’s rigged anyway

by THREEEEEP

The app doesn’t always give me English translations and when I hit the English button, it often kicked me back to home for me to have to go all the way back just to end up with Korean again. It’s frustrating. When I created my account with the website, it didn’t tell me to create a password, so consequently, when I went to log in on the app, I couldn’t. Additionally, since the app isn’t working for me, I won’t be notified when my tickets refill. (And this system is terrible in the first place. It should be one vote per person and that’s it. Why would you put such strain on a person? Do you understand the stress that comes with having to check into a website over and over for a chance of giving your idol an award? If you cared about the fans you wouldn’t do it like this.) So all in all, this app is trash because the system is wack and it’s not friendly to foreign voters (which thus makes it harder for artists with a large foreign fanbase to win.)