Contact Goldstar Support

I am very disappointed with this app. I tried to purchase tickets to Monster Jan for my sons birthday I placed my order and received my confirmation email. And comes to find out 2 day later that they couldn’t fulfill my order. So then When I tried to purchase them again With only 4 tickets, they didn’t have anymore. They only had 3 and it wouldn’t even process my order. I’ve contacted support. And all day. We kept going back and forth they couldn’t fix my problem. I even went to the trouble of contacting my bank to see if there was a problem with my credit card. And nothing. So I am never going to use this app again. Now i am embarrassed for recommending this app to some friends and family.

Be careful with how you purchase your tickets from Goldstar. I noticed that the child ticket was pre-filled with 1. So I zeroed our the child quantity and added 5 adults. When I checked out, I received a notice that all sales are final and agreed to it. When I got my confirmation, I ended up purchasing 6 tickets. It appeared that the child ticket was not removed after all or it was re-populated. Add the adult tickets first if you have no child in your party then zero out the child. That might work. I contacted their support and explained what happened. They were nice enough to apologize explained that all sales are final. Well... this is my final event purchase using Goldstar too! Good luck to you all and don’t bother trying to get a refund from Goldstar.

The app showed that a deal had pricing for peak hours and non-peak hours for about 10 bucks difference. I wanted peak hours so I purchased the peak hour fee only to find out they didn't have peak hour available for the day as promised. So, I just chose non-peak hour that was available hoping that they refund me the difference. Nope. The customer service told me that they cant because they are obligated to pay the peak hours to the business even when I chose the non-peak hour. What kind of cow manure is that? Why couldn't they just show me the date and time that was available first before charging me and have me pay the appropriate price from the beginning? How would you like to prepay for a full buffet only to find out their leftover food is rice and beans through out the night? Very deceiving and disappointed.