Contact TD Alerts US Support

by MadKukla

This app has made me a wreck since last night. I downloaded the app and started to enter my information and I keep getting error messages telling me to activate my card or check that the information is correct. MY CARD HAS BEEN ACTIVATED FOR A YEAR AND I KNOW 100% THAT THE INFORMATION IS CORRECT!!! what’s even worse is it says if this doesn’t stop please call and gives you a phone number to call that is no longer in service!!!!! How professional is that. I called the customer service for the regular app and they said that this app is depart from the mobile app and they don’t know how to fix any issues. Even the agent I spoke to thought I should be able to login with my TD Mobile sign on and password. Now isnt that funny?? Now I can’t get into the alerts app and basically nothing anyone can do to help. Great!! I should have went to Bank of America. 🤦‍♀️

by Jahzzie

This app should be incorporated with the main TD banking app. You shouldn’t have to download another app to tell you about alerts that you can see on another app?! We should swipe our card and an alert should be automatic if you OPTED to receive alerts from the main app! Simple!! Took me 10 times for my debit card info to be accepted kept saying info doesn’t match yet it was the same each time.. the bank should be sophisticated enough to just alert you all the time based on ur opt in options ... do you opt in to get alerts based on activity from ur debit card ? Yes = result is then a text message to ur phone when u swipe ur card simple! Don’t over complicate this with another app ... other banks have digieres that out hope we catch up!

by MacGuy1989

Can’t find it here searching “TD”
Features should be incorporated in the main customer app and also editable on web page.

Separate pages for setting each type of alert. They should all be on one page.

At initial setup was given opportunity to add additional card.

(No opportunity to set up alert on main 5 figure account since we don’t use debit cards)

Kept insisting I was entering account info wrong but I was copying it from current statements.

called up TD support,

I get ____ in tech support who asks me five security questions related to all three accounts, tells me I answered one wrong, I ask which one she tells me she cant tell me, (I think it was about current activity, I told her I JUST finished scanning and uploading a check to be deposited), and that I am staring at a years years worth of online statements, plus my current activity screen on my computer, what would she like me to verify

So she tells me she cant help me I ask for a supervisor and she leaves me on hold for 15 minutes before I hang up and write this.

This is terrible app design and worse support.