I am a software engineer that has used this application with our company for the last few years. While it has been mostly satisfactory with basic functions needed for us, it has gotten worse over the last few years. From a software engineering standpoint, there are many issues with it that I’m surprised their team hasn’t addressed. Firstly, they have not had any update of substance in the 3 years we’ve been using it. Bug fixes here and there, but no actual feature improvements of any kind, which is odd to me. The second and biggest issue is the server issues they’ve been encountering. In the past year, we’ve experienced 5-6 outages, with three of those being in the last 30 days. This has been a strain on our operations to say the least. A frustrating part of this is the lack of response from Lighthouse, as they never explain what’s causing this issue. As a result, we are switching to a more reliable, modern software with reliable servers and more modern features.