Contact EZ TAG Express Support
Company Name: Harris County Toll Road Authority
About: EZ TAG Express takes the hassle out of paying on Houston-area toll roads. Save
time and skip the cash line! Simply download, set up your account with your
vehicle and payment information, and get on the road.
EZ TAG Express Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Harris County Toll Road Authority
Verified email ✔✔
E-Mail: appsupport@hctra.org
Website: 🌍 Visit EZ TAG Express Website
Privacy Policy: https://www.hctra.org/PrivacyPolicy
Developer: Harris County Toll Road Authority
3 Most reported problems 😔💔
Worst App Ever
by Patriot.1776
When you try to log in online, the website tells you to log in through the HCTRA app. When you try to go through the HCTRA app, it forces you to log in with the EZTag Express app. When you try to log in with the EZTag Express app, it doesn’t work - the app starts trying to enroll a prepaid vehicle. You can’t cancel out of that set up process. So basically, there is no way to see your account information. It’s just one big frustrating loop. Don’t bother calling - they don’t really care and can’t help you anyway except to reset your password, which is pointless when you can’t get past the login screen on any of these platforms. Sadly, the quality of the apps is matched only by the service you receive. If this were a competitive market, I would have ditched HCTRA EZTag long ago.
Date expires with no warning, don’t care about violations
by Nelsdiggitydawg
We signed up for it and we thought all was good, we got several violations in the mail because apparently you have to choose the dates when it works, which is totally stupid. Why would I want days it doesn’t work? We got hit with 100 dollars in violations in 3 days of use, and when I called, the workers could care less that the dates expired and I didn’t receive any kind of warning before expecting it to work as advertised. PS, it says nothing about dates in the summary when downloading the app.
Rediculous
by Neatopia
This is possibly the most ridiculous accounting system ever. I got an email that my credit card was expiring. the next day I tried to login and they had suspended my account. You can’t pay your bill without calling them and talking to them during business hours because as soon as your account goes negative they disable it you can’t reconcile it unless you talk during business hours.
It’s almost like they want to pay postage and send you snail mail.
Have a Problem with EZ TAG Express? Report Issue
Why should I report an Issue with EZ TAG Express?
- Pulling issues faced by users like you is a good way to draw attention of EZ TAG Express to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a EZ TAG Express customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using EZ TAG Express.
