EZ TAG Express Reviews

Buyer Beware: EZTAG Express accounts have expiration dates. This means that unless you go into your account settings and renew, you will have toll violations. Still have money in your account? Doesn’t matter, you’ll still receive violations. Want your money refunded from your account? Sure, but it’s a huge hassle. Shame on you, EZTAG. And shame on you too, app creator.

I’ve used this successfully in the past to add vehicles but now I’m looking at pay by mail fees because for several days in a row, I can’t even get to the screen. Just get message that it is under maintenance. Refresh doesn’t work. In the past, I’ve updated and it fixed the problem but not now.

I have a veterans plate issued by the state of Tennessee and your app won’t allow me to get past page two because it demands that I enter a valid plate number. I assure you, it is quite valid. It is a non standard number. Four numbers and two letters.

How am I supposed to use EZTAGExpress if it isn’t allowing me to proceed?

We signed up for it and we thought all was good, we got several violations in the mail because apparently you have to choose the dates when it works, which is totally stupid. Why would I want days it doesn’t work? We got hit with 100 dollars in violations in 3 days of use, and when I called, the workers could care less that the dates expired and I didn’t receive any kind of warning before expecting it to work as advertised. PS, it says nothing about dates in the summary when downloading EZTAGExpress .

This is possibly the most ridiculous accounting system ever. I got an email that my credit card was expiring. the next day I tried to login and they had suspended my account. You can’t pay your bill without calling them and talking to them during business hours because as soon as your account goes negative they disable it you can’t reconcile it unless you talk during business hours.
It’s almost like they want to pay postage and send you snail mail.

I’m currently using EZTAGExpress . I have been driving tolls for 7 days in Texas and it doesn’t take any money. When I’ve called customer service several times and all of them said different things, they didn’t know why it happened and told me to wait up to 120 days to see what happens. NO HELP AT ALL

Don’t do what I did and use EZTAGExpress because you only take toll roads a few times a year to the airport.

Vehicle expired with no notice via push notification, email, or conventional mail. I had plenty money in my account to pay for my use of toll roads and STILL received toll violation invoices.

Complete headache to use and will likely cost me hundreds in fines for $10 of tolls I HAD ALREADY PAID FOR.

Absolute scam of a system. App also has horrible, unintuitive UI and looks like a fifth grader who just learned Swift made it. I’d give it 0 stars if I could. This developer and the entire toll road authority are a complete farce.

AVOID AT ALL COSTS

EZTAGExpress worked well at first, but for about the last year when I have gone through an EZTAG lane the system does not recognize my license plate, and I ended up with a bill. My account is funded, my license plate number is listed in my account as active, but for some reason this system is not working. It’s very frustrating. Last time I called to take care of the bills I was told the issue was fixed, but I just got another bill.

I set up my account via the webpage. Got my tag, activated it. The info that came with the tag said their was a phone app that you can use. I downloaded one, it acted like I had no account and tried to order me ANOTHER tag. I backed out of that transaction, found the express app, downloaded it, then got the same crap, tried to open up a new account and charge me for a new tag!! Totally WORTHLESS app!!

EZTAGExpress does not work when you attempt to log in. It’s kicks you out and always tells you that your session is expired. I noticed it does this more every time it wants to auto reload your account with money. When you get close to the $10 mark EZTAGExpress goes to crap. The worst experience ever from an app and I’m sure the makers don’t care. Crap on the little guy once again. MarkSesh1

When you try to log in online, the website tells you to log in through the HCTRA app. When you try to go through the HCTRA app, it forces you to log in with the EZTag Express app. When you try to log in with the EZTag Express app, it doesn’t work - EZTAGExpress starts trying to enroll a prepaid vehicle. You can’t cancel out of that set up process. So basically, there is no way to see your account information. It’s just one big frustrating loop. Don’t bother calling - they don’t really care and can’t help you anyway except to reset your password, which is pointless when you can’t get past the login screen on any of these platforms. Sadly, the quality of the apps is matched only by the service you receive. If this were a competitive market, I would have ditched HCTRA EZTag long ago.

Every time I access EZTAGExpress either I can’t log in or I get in and have issues. With ONE single attempt at logging in and it fails for whatever reason, it’ll lock my account for 1 hour stating there’s been multiple account errors. Once I am able to log in if EZTAGExpress can’t retrieve my information it’ll do the exact same thing again. I can’t even do anything! Worst app ever.

EZTAGExpress didn’t work ,I downloaded it because i only needed it one time ,it keeps saying I still have those 10 bucks available that I started with,i passed trough couple of tolls and i don’t see any transactions in my acc or bank acc so now I’m expecting a bill which is the one thing I was trying to avoid.

As mentioned by others your vehicle will be inactive for no reason and you WILL be fined. If you can remember to check your app before driving if you don’t use everyday then it will work for you. Love how you can’t add secure passwords given the fact that special characters (#%*!?, ect) are prohibited. Only letters and numbers are allowed???, that sounds like a great idea for passwords! HCTRA can you please fix these things???

Establishing an account was easy and my tolls in Houston showed up after a couple of days. That delay is the only reason I didn’t give five stars. It’s unnerving not knowing when the tolls will show up. But, they did. Next time I’d trust EZTAGExpress .

I have read those negative reviews and was hopeless. However EZTAGExpress was live up to its promise and provide you a hassle free toll road experience. I used it on a rental and worked like a charm. Yes, the transactions are not instantaneous but they have no claim to do that. This is America, don’t expect your infrastructure or government transactions be speedy.

If you have a rental car then you must have EZTAGExpress. EZTAGExpress save you a lot because you don’t have to pay the rental company for the toll pass

So happy to have an option to avoid the extortionate rates the rental companies charge for tolls. Expiration function is key! Only feedback for improvement would be to remove the need to pay in increments of $5 and just charge the actual toll amounts.

This would avoid invoking the $5/day fee from the rental companies to put toll fees on their tab. The expiration limit is a great feature to have as well, just limit to the time you would need to return the rental and you will not pay any extra afterwards

Simple, easy and quick!

EZTAGExpress is awesome was driving In Dallas went through two tolls trying to avoid them . Sometimes the tolls can sneak up on you when your in a rush lol. If your visiting the area make sure you download EZTAGExpress before hand load some money up and put license plate information a day before or call customer service , and they can help you set it up . Recommend it , it’s better then paying your car rental an extra fee or them mailing you and charging you extra .Glad I had a family member to suggest to call customer service would have never known about EZTAGExpress if the customer service rep never told me about it.