Contact Safeco Support

by Mikmik58

The logon screen would benefit from loading the email entry keyboard. After logging on, the opening is screen patently uninteresting and badly in need of an actual graphic designer. I suspected there might be trouble when I saw that the app only functions in portrait mode. I selected the view ID cards button and got to a screen with no ID cards. Looked around and saw a button that says ‘I’d like to...’. Correct me if I’m wrong but didn’t I already tell you what I want do just a few seconds ago??? So I’m in for a penny, in for a pound, I tap on it. Three layers in and still no cards. But there is a link to a pdf that says view/print. I’m thinking I finally arrived so I tap on it.I am directed to what looks like a home grown display of a two page document that is my cards. But it’s like a bad practical joke because this display has no user interface except fore a “done” link. What is most glaringly missing is any facility at all to print the document. So somebody tell me, why did I download this app. I am newly switched to Safeco and I am already questioning that decision. Maybe they keep their premiums low by skimping on the web development staff. Makes me wonder where else they skimp... well off to my laptop browser to see if the website is any better.

by DrmWmn

Stay away from the app & SafeCo/LibertyMutual. The App is merely a tool SafeCo/Liberty Mutual uses to prevent so many customers from calling and speaking to live customer service. Like the website, the app is NOT accurate, it is NOT updated with the information you provide to the app or the customer service rep (claims specialists), and as far as “Booking a Rental”, it does no such thing. It gives you the information and location of the rental car companies they have contracts with and allows you to click a button. You click a button to “book a rental, then it confirms you have booked a rental, only you have NOT. There is not a confirmed vehicle at any of those locations for you. You STILL have to call each car rental location to find a rental, while none of the places do anything to help you find one, none offer you an up charge for an upgrade to get you in a car, NOTHING. I never had this issue with State Farm, Progressive, Farm Bureau, or Geico. The $20 difference a month? Totally worth paying a higher price for the better experience with better customer service at competent insurance companies.

by Kayla Booker

I opted out of autopay a few months back like April, when Safeco decided to double dip into my bank account. 2 months ago, May, Safeco took it upon themselves to once again double dip into my bank account even though autopay was turned off, my routing number removed, and I used my bank card to pay with. Go to this week July 19th and once again Safeco double dipped BUT WAIT.. this is the best part, I used my husbands card to pay it.. BUT WAIT. they also took it upon themselves to charge my bank account a few days later EVEN though autopay was turned off and my account was removed from the payment options FOUR MONTHS BEFORE THIS HAPPENED. now let’s fast forward to Friday July 23, they decided again that one payment and a almost second payment was not enough… THEY THEN CHARGED MY.. MY BANK ACCOUNT AGAIN even though they got their money with my husbands card. Safeco is a joke, and I do not recommend them to anyone.