Contact The Dyrt Support

by Insta_xoxo

I downloaded The Dyrt a year ago, and bought the PRO version after reading reviews and thinking it would be helpful on our big camping trip. Honestly, the app is glitchy and I really didn’t use it AT ALL in the year I had it. Still kept the app since I had the subscription just in case. I turned off auto-renewal awhile back when I knew I wouldn’t be repurchasing. But of course a couple days ago I was charged with the subscription, and reached out to Apple since that’s what The Dyrt recommends for a refund on their website. Apple told me if it’s not billed through Apple or with Apple in the name of the billing statement they can not issue me a refund. In my billing statement it just reads “THE DYRT” so I reached out to support for the app, and they told me they didn’t have any of my card information and that I need to contact Apple… but the subscription is not even in my Apple subscriptions….. sooo??? Just a dead end with a company who really can’t just issue me a refund? You can find all of this information on this app other places FOR FREE, and with WAY more helpful reviews and information. Don’t waste your time or money. An app that is supposed to help with enjoying the outdoors shouldn’t be this suspect.

by C_REMINGTON

My wife and I were pumped to finally get an app that would show us new primitive camping spots only to be let down by the dyrt app. I downloaded the app after seeing their instagram account which looks great and portrays primitive and outlander camping. However, after my wife and I downloaded the app we soon found that the only camp grounds that it provided were KOAs and other campgrounds that are not primitive at all and can easily be found on a google search. We have lived in Utah for a very long time and have found many great primitive spots to camp and we were hoping to find more by using the “number 1 camping app” as they claim. It was disappointing to see that they didn’t even have the primitive camping areas that are popular here in Utah on the app, let alone anything new for us to try. Their Instagram is very misleading and not what you get, at least here in Utah. I would happily re-download the app if I found out that they changed their app to provide primitive spot and not just campgrounds that I can find on google. Don’t waste your time!

by Basaci

This was a useful app for planning but when it came time to using the pro options it failed. The offline map was really glitchy and can not be depended upon. I had worked on a list to find the next day it had reverted to an older version of the list and everything I had put together was not pulling up. Instead, it would show the same campground info for every different place I clicked. Grateful we had taken notes and screenshots of google maps as backup because this app would not have been able to get us through a multi-destination camping trip in an area that was without service. Hoping to see improvements in future versions considering we paid for PRO.

Also it would be helpful to have a way of searching an area with campgrounds you’ve saved showing up as a different color than the green tent box.