SFR Play app not working? crashes or has problems?

SFR Play Status

Last Updated on 2021-06-02 by SFR

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Common SFR Play Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SFR Play app on iOS and Android devices. Solve all SFR Play app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SFR Play iPhone Issues and Solutions

SFR Play iOS app crashes, not working, errors
SFR Play iOS app network issues
SFR Play on iOS has black/white screen

SFR Play Android App Issues and Solutions

SFR Play has errors/crashing/not working
SFR Play server network connectivity issues
SFR Play has black screen

SFR Play iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SFR Play app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SFR Play app crashes or not working on Iphone (iOS):

Close and restart the SFR Play app on iPhone
Update SFR Play app to the Latest Version for iOS
Uninstall and reinstall SFR Play iPhone app
Update your iPhone to the latest iOS version

Fix SFR Play on iPhone unable to connect to server/internet connection issues::

To resolve SFR Play network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SFR Play black/white screen (blank screen) on iPhone:

Follow the SFR Play iOS app troubleshooting guide Here →

SFR Play Android App Issues and Solutions

Fix SFR Play not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SFR Play app issues:

Force Stop the SFR Play App
1. On android, goto "Settings" » click SFR Play app. » click "Force Stop".

Update SFR Play to the latest version on PlayStore

Clear SFR Play App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SFR Play app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SFR Play.

Fix SFR Play unable to contact server/ SFR Play internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SFR Play » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SFR Play » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SFR Play on android.

Solve SFR Play black/white screens issue on Android:

Follow the SFR Play android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SFR, developers of SFR Play.