Y-Disk app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Not working
47.2%

Something else
26.4%

Connection
16.7%

Crashes
9.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Y-Disk Problems 🔥

- Chinese CCP company stealing data from phone

- Intuitive User Interface

- Poor internet presence and customer service

- App deleted saved data

- Issues with iPhone SE compatibility

📋 38 Reported Issues:

F
Freddy Pech 2024-12-09

Videos saved in the app have no sound

R
Rachael 2023-12-05

I can’t copy photos from my phone to my usb. I have over 900mb of free space. I can still copy videos, but not my photos. It allows me to select the photo, but will not copy it. It acts like it wants to, but does not.

W
Wim Gorissen 2023-11-07

M’y Y- disk accepts files only to a vert small percentage of its supposed capability. It shows lots of empty space but just doesn’t save anything more

J
JOAN GODINEZ OBLINA 2023-09-21

there are some videos could not be copied to the disk. I need to know why? There is message flashing which is not in English.

A
Aly Sy 2023-09-19

I am unable to backup my documents and music to the Y-disk although my photos, videos and contacts were transferred smoothly from my iPhone. What should I do?

N
Neil Hermon 2023-08-30

Y disk worked for transferring photos but now it doesn’t work I have an iPhone

D
Dale Arndt 2023-08-24

Does not transfer photos from iPhone 12promax , tried three sticks, says download complete, go to usb to view them, nothing there Greatly Disappointed!!

M
Mark 2023-08-02

The Y Disk stopped copying even though it has most of its storage left.

S
Sandy Orr 2023-07-24

It's not backing up everything, only a few photos. Should be plenty of room

K
Kristin Maldonado 2023-07-14

Ydisk is not allowing me to copy photos onto my flashdrive but will copy videos.

G
Gabriel 2023-06-24

Ydisk is not allowing me to copy photos onto my flashdrive but will copy videos fine, it also says USB disconnect randomly when it has not disconnected. A lot of problems with this app and no one seems to care about customer service.

P
Pete Apple 2023-06-20

Unable to close word document showing iphone from Y Disk

A
Ahmad SAAD 2023-06-06

I plug the Y-Disk flash drive into my iphone 14 pro Max and it keeps saying plug in the USB?? These don't care about their customers

R
Rezaul Hasan 2023-06-01

Not file showing

A
Althea Franzine Abao 2023-04-24

I have my concern, my important files that I cut and paste into my Y Disk USB might be erased my video because I cant find it amywhere.

G
Garry Queen 2023-03-02

The Y disk stopped allowing me to switch it from iPhone to USB. There were no troubleshooting tips for this - NOTHING.

D
Dawn Garcia 2023-02-25

Only a small handful of my thousands of photos moved to my Y-disk from my iPhone XR, and only 1 video which has sound but no video. I also backed up my contacts, which appear to be encrypted?? So I can't tell if everything transferred or not.

R
Ron Moore 2023-01-18

Y disk not playing some videos

M
Mr Duncan R Edwards 2023-01-16

Y-disk is not backing up photos. Backup runs but only saves images that have been downloaded from the internet. Totally ignores the photos from the camera.

S
Skylar 2022-12-20

I just bought a USB and it said to download the app y-disk if I am an Iphone user. I downloaded it and at first, it was working fine, I copied a couple of photos on my phone to my USB but then after a while, the images I copied onto the USB wouldn't load, so I closed the app with the USB still in and when I went back into the app the images that were not loading were all gone. I thought it was a problem because I was uploading too many at a time so I tried uploading just one photo that wouldn't load from the previous try and unfortunately it still wouldn't load onto my USB. The same thing happened with the videos, after a while it would stop loading some of my videos and even if I took out the USB or closed the app it would automatically just delete those videos from my USB. I am so stressed because I've tried restarting my phone, Wi-Fi, and everything but nothing is working. I would have to skip the photos/videos that won't work and go onto a different picture/video. Please help me!

J
Je 2022-12-09

I was able to save photos and videos early this year. Y disk does connect on iPhone but after the backup, it just show as dates with a sort of folder like symbol but no image. No new folder file is created for the new back-up. I've tried this several times but didn't work. I needed to back up my videos!

J
Joseph Sherman 2022-11-20

I conect to phone and I get a sping thing on the phone

T
Tara 2022-10-16

I used one time and photos and videos copied without a problem. I went to copy for a second time, and it says USB not detected. Neither the pc or the iphone detect the usb anymore

N
Nick McBreen 2022-08-24

Y disk connects on iPhone but Photos just show as dates with a sort of folder like symbol but no image .. useless as you need the image to know which ones to select to transfer. Looks like a waste of money.. I notice also the software version on AppStore is over two years old so clearly no updating going on.

F
Flora Fu 2022-08-08

y disc stopped copying photos from the iPhone l, but can still copy videos. It starts and after a few seconds it stops. My disk is pretty new, why it’s happening?

M
Misha 2022-07-29

Three days ago y disc stopped copying files from the iPhone all together. It starts and immediately stops. Is there upgrade needed?

A
Alison Haney 2022-07-27

My Y-disk fails to backup my new photos? What is the issue?

K
Karen 2022-07-22

Why can't I down load y- disk for Android in play store

Y
Yang Yang 2022-07-04

It was working before but now my phone is not detecting my otg. Tried plugging it in my desktop. Nothing works! How do i fix this?

K
Kevin 2022-06-28

i have just installed the Y disk app on my partners Iphone 6S to transfer her photos onto the memory stick but when you go to backup pictures its only done 4 out of hundreds

K
Kris Mailepors 2022-06-22

only loads a couple photos. It "sees" all 1700+ as blank squares but it can't seem to actually load or open any of them.

B
Bea Van IJzendoorn 2022-06-20

Hello my Y disk won’t load my photos. The others he did but stopped at 21 feb 2022. How can I let it do his work. There’s a free space of 111.4 GB

K
Kirk 2022-06-18

It loaded dates with blank images for videos and pics. When I click on them nothing happens. This is the worst app ever!! Waste of my money and I see many other people having the same issue looks like a scheme

N
Neil Lewis 2022-06-13

I can’t save pictures to the usb.

P
Phyllis Naccarato 2022-06-04

I plug the Y-Disk flash drive into my iphone 11 pro and it keeps saying plug in the USB??

K
Kay Kay 2022-05-17

I get a message that loading data please wait and then nothing happens. I have deleted the app and reinstalled and the same message. NOTHING

G
Glen 2022-05-10

Backed up iphone contacts to Y-Disk. This worked, but wiped out the contacts on both my phone as well as my icloud account. Try to recover. Get message that contacts have been restored, but they are not in my contact list. icloud account also wiped out. Thought maybe restore from an earlier archived contact list, but they aren't showing there either. HELP!

A
AYOMIKUN 2022-04-27

Have been trying to Connect to Y Disk but is not working

Showing 1-38 of 38 reported issues:

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