Contact Firewalla Support
Company Name: Rottiesoft LLC
About: Firewalla is a vital security addition to every home and small business with
network and IoT devices.
Imagine yourself settling in for a nice, quiet
evening.
Firewalla Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Firewalla. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Firewalla. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 3 Customer Service Reviews 😭😔💔
Firewalla Blue basic FW
by Rrod6902
This is a great product if all you want to do is block traffic and keep family from certain sites. It is also good for monitoring your IoT devices. But very horrible job of setting allow statements. There is none. No white listing. If monitoring any Alexa Dots or Echos you cannot reach these from outside of your network. Also I can not use my vpn while paying bills or using the internet. The manufacturers suggests “stop monitoring” those devices. That is not an acceptable solution because then you cannot are traffic flows. Overall I give it a one star because it does not support the features I stated above.
Where to begin
by SamC08080
I’ll start by saying I backed both the Red and the Blue. I even backed this product, thinking they would get their act together for the ultimate Firewalla experience. Failed right out of the box. They provide a wall hanger but fail to put the QR label in an accessible location. Now, I have to remove the Gold box from the wall mount and then remove a single screw so I can swing the Gold box enough to capture the QR label with my phone camera.
Just getting started. Next forget simple. I’ve captured and lost connection to my Gold box so many times, I can’t remember. So, I’d add another “fresh” box to the line up and attempt to reconnect against. Sometimes successful most times not.
Had enough of a review. Fix this mess.
Review of App on an iPad, not the Firewalla Device
by JBHorner
To start, as my title notes, I am basing my review on the application on an iPad. The Firewalla device is awesome. (I have a Gold.)
It is unclear to me why the Firewalla team has made a half-hearted attempt to mark this as compatible with an iPad and iPhone. When it runs on an iPad, it forces portrait mode. I suppose this is okay for folks who use their iPads that way. For anyone using a keyboard (such as Apple’s), the iPad is in landscape mode. Sure, one does get more real estate this way…but it isn’t really usable real estate.
Mark the app’s attribute as iPhone. It’d be just as useful on an iPad…still in portrait, just magnified. Five stars if this actually worked in either landscape or portrait on an iPad.
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