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I bought a ticket MZT to YUL and back to MZT at the office on Av. Camaron Sabalo in Mazatlán. I received a very professional and courteous service. I was very happy with my itinerary schedule. Especially the return flight, because the layover in Mexico City was so short. But I received an email 2 days later informing me of a change of flight from YUL to MZT. The problem is I end up with a 19 hour 5 minutes layover. I cannot accept this new schedule. I am 74 years old and handicapped. This is why I requested a wheelchair. I am flexible as far as the date is concerned (before or after the 14th of October). Or do you provide a hotel room with transportation in order to spend those 19 hours 5 minutes. Thank you for your attention. I hope you can resolve this problem and make me a happy customer again.

HELLO THEY BROKE MY SPECIAL WHEEL CHAIR IN MY FLIGHT MEXICO TOKIO WHERE CAN I REQUEST THE REFUND

I want to file a complaint about damage items in a flight from Boston to Mexico.

I was charged twice by Aero Mexico on the ONE checked baggage on flight AM 0642 from Mexico City to LAX. Once on 12-16-22, I tried to check my bag online, but your website stated there was an "error" and could not process my credit card payment of $30.41 ($600 Pesos). I than paid $600.00 pesos at the airport for that same one bag I checked in on 12-17-22 on. Both charges were on the same Visa Credit card for $600.00 pesos each., the first on 12-16 and the 2nd on 12-17-22. Please credit my credit card $30.41 (a Duplicate Charge). Please let me know if any questions or problems Richard Madrid 1-909-641-6774 richarddmadrid@redacted

Yo cancele mi vuelo el 20 de Agosto 2022 y me dijeron que mi reembolso se iba a llevar de 6 a 8 semanas. Volvi hablar porque no se ha hecho mi reembolso y me dijeron que era de 8 a 12 semanas ,ya pasaron mas de 12 semanas y todavia no tengo mi reembolso. Mi confirmacion de vuelo es YRRERE era saliendo de Sacramento CA con destino a la Cd. de Mexico y el No. de confirmacion de la cancelacion es 1390491288695. Me comunico al telefono que tienen en su web y no tienen la suficiente informacion para decirme porque no tengo todavia mi reembolso.

Requiero del apoyo para poder facturar el importe pagado por equipaje documentado. No viene incluido en mi factura. Boleto F-1392132992312 Quedo atenta a sus comentarios. Gracias.