Frameo Reviews

My family purchased a frame for my Aunt and I...both frames just started showing offline for no reason...contacted their live customer service app which I believe was just a robot for offering no solutions...next message in the thread asked me to fill out a form to talk with the person who could help me...total scam...they asked me to fill out a form first that would charge me 5:00 for the help...may even be a scam to get your credit card info or just to get money from you and really not receive help...not sure which it is...but I’m not so sure linking your phone to Frameo is a good thing at all...with my frame and one other are in seperate homes miles apart but getting Frameo the same day makes this offline because of a server area pretty shady...my network settings are working fine according to the frame...and all other digital equipment I own are working fine on it...the error message in Frameo shows the frame is offline so no one can send you photos...it says to click the x to fix the connection to server issue but yet the frame and network are fine...worthless app...and probably a way to scam for your info or money...don’t get it

I got the frame for my mom, who lives in another state in assisted living, for Christmas 2019. Little did I know how important that frame and this AP would be this year. She has been restricted to her studio apt since early March. I can easily send her pictures everyday so she has something new to see. She loves it and it doesn’t matter if it was a picture of a bear in Denali we took in 2016, or of our 6 month old lab puppy trying to learn how to swim. I’m looking forward to creating a Mother’s Day Video for her. Thank you for making a great, easy to use product that she doesn’t have to touch after I set it up.

Decent enough. I bought a few to put in our furnished rentals. Thought it would be nice to have little reminders about things like garbage day, scheduled cleanings, landscaping day in a rotation along with beautiful landscapes. Problem is, I can’t remove a picture after sharing it. So after I share a picture that says “Cleaners are schedule June 7th”, I can never remove that photo unless I physically go to the house and remove it from the frame. Not so easy when the house is out of state. The gallery on each frame would become cluttered with old information. If I could simply stop sharing a photo on a specific frame from Frameo , that would be ideal! So until then, I can’t fully use it as intended.

I bought several frames that all use Frameo so that we would be able to share moments with family members across several states. We especially wanted it for the older family members, but the younger generation wanted to participate themselves.
The main issue I have with Frameo is that it says that frames are not online when I know they actually are. I tried to upload a photo to my own frame for 2 days. Frameo would say that the frame is not online, when I could walk over to the frame and see that it was. I even tried deleting and reinstalling Frameo . Still, it will not let me connect to my sister’s frame now. Very frustrating. Especially because I checked the reviews before I ordered frames using this software. Consider looking elsewhere.

I am trying to send pics to my 99 year old grandma’s frame. Your app enlarges the pics I am trying to send and I’m not able to resize it to a smaller size to fit in the circle. I am Frameo USER and not the frame owner so I can’t make adjustments on the frame from my end. Is there a way, as an app user, that I can reduce the size of a pic so that it fits in the extremely small round circle you provide? On some pics, if they’re a head shot, only the person’s nose or eye fits in the round frame. Frameo is truly unusable if you don’t have a fix for that. Again, I am Frameo user and not the frame owner, so if you respond, please respond as it would pertain to an app USER. You mentioned on previous reviews to go into the settings and make changes from there but as an app user there aren’t any settings.....only settings for the frame owner.

I received it as a gift and suddenly it stopped displaying photos and just sits there with Logo on the screen with 3 running dots below logo as though it is booting up but never finishes. No error message. I have had the frame less than one month.
Contacted this app support via email several times with no response, basically this app says contact support but they don’t respond. Called the online retailer and they tried to contact this app support but that no one answered. My recommendation is to look for a different frame, retailer is refunding my money for this product that has no support communication.

This is a wonderful gift but buyer be aware if you are buying for older, parents, that aren’t computer savvy, be sure to make yourself administrator BEFORE giving.
A few suggestions that would make major improvements:
1.) Have a sync button that you can turn on or off so if you don’t want every picture you take on your phone to automatically go into Frameo . I don’t want every photo o take on my phone to automatically be sent to Frameo .
2.) You should be able to delete from Frameo photos that have already been sent to the frame.
[Between all photos taken on your phone automatically sent to app and the inability to delete photos from Frameo , space is being taken up on both Frameo and your phone. ]
3.) Improve the quality of the frame stand. Currently it’s very thin and doesn’t hold up the frame as good as it should. I am not using the stand it came with, I am using something different.
With these changes to the frame/app, this would be such a great product. Five plus stars!

I got this frame as a gift. It’s a good frame but I have some suggestions for improvements.
1. It would be nice to be able to load more than 10 pictures at a time.
2. There should be a way to designate a device with Frameo as an Admin of the frame so it can adjust, hide, or delete pictures from that one device instead of only able to do it from the frame.
3. App has started crashing after I put a lot of pictures on the frame.
4. The settings screen will randomly appear and block the top of pictures. This screen should only come up when prompted and not on its own.

I received a this app, as a present from my daughter and son-in-law, just before they had my first Grandchild, and they have been uploading pictures to me without letting me know they were coming, so it’s a gift that keeps-on-giving!!! I’ve also added photos my wife has taken when we visited so it has turned into a wonderful collage of photos and short videos. The product and app are very user friendly and I highly recommend them for yourself and as gifts to someone special in your life.

Frameo is cumbersome to work. It needs allot of changes to be user friendly. When you send a photo and it completes the UI continues to display the photo you just sent and I. Order to get out of the screen you have to close Frameo . When a photo is sent Frameo needs to refresh the screen and send you back to the screen to select a new photo.
The photos you sent to a frame are still selected. The user should be asked if you are finished with the selected photos and unselect them when the user replies yes.
The process should be designed for you to send multiple photos to the selected frame in the same process. That’s not what is happening but rather I have to send one at a time. Needs more work.

I ordered this for my on Mother’s Day. The frame works great. I love that we can add pictures to the wall now. I plan on getting a second frame one for portrait and one for Landscape format. One thing I would love to see in Frameo is a way to have one person be the administrator for the frame/multiple frames and can organize ALL the photos frames through Frameo . Also it would be nice to be able to share from the frame to other frames. Especially since I am trying to get photos from this frame to a second one depending on the picture format. I know Nixplay does this.

I like Frameo and I am the owner of the digital frame but I have 2 major complaints:
1. When clicking on the gallery icon in Frameo , I get “permission denied, permission is required to access your photos.” There is no explanation anywhere how to resolve this- I’ve spent over 2 hours online looking for info to no avail.
2. There is no way apparently to send a photo I get on the digital frame to the this app app or my smartphone. If I want to use a photo for wallpaper for example, I have to ask the friend to message /text it to my phone. What a waste. They should just send all photos to my phone and I’ll send to the frame myself? This defeats the purpose.
I hope these issues get resolved. Thnx.

I’ve had a few problems using my this app as I learned how to use it. When contacting the support team, they have responded quickly, sent their suggestions for fixing what I was doing, and when I couldn’t, they continued to send their solutions until I was successful (the problems were with me not understanding how technology works, not with the program itself!) I love having the frame sitting in my office, with my family’s photos keeping me company all day. Thanks for all your friendly assistance.

I bought this frame for my parents who live in the USA. I just had a baby and live in Canada, this frame allows for me to send pictures of their new grandson in real time. I share this frame with my sister who lives in Europe and wish I was able to view the photos she uploads in addition to her being able to see what pictures I have uploaded onto our parents frame. Also, the ability to have admin rights to see what pictures are uploaded to a frame would be valuable considering some pictures are sensitive. But we are loving this frame, thank you!!

Remember being a teenager and therefore the one that set up all electronics? Now I’m 57 years old and transitioning to the other side. When I was a kid the most complicated thing we had was a tv. The extremely difficult tvs had a basic remote control.
Even though things have greatly changed Using the this app app could not be easier. The entire setup process was finished so fast I thought there had to be a mistake
Photos are clear and crisp. The price is fair so you can’t lose here

This is proving to be a fabulous gift for my father with Alzheimer’s! My sister and I can both connect to his frame and send him pictures of his grandchildren and great grandchildren! By using the caption option to type in names, it helps my Dad connect and “remember” names and faces! He sits for a long time watching the slideshow of family pictures and smiling and exclaiming over each “new” picture! It keeps him constructively occupied and connected to family!! ❤️❤️ Worth every cent! 🙌

The digital frame’s quality is amazing, but everyone needs to understand the quality of the original picture needs to have great resolution too.

The ability to wirelessly transfer pictures is very convenient, however, there needs to be an feature within Frameo to wirelessly delete unwanted photos. The frame cannot play music, so that would be a nice addition for a future model.

For photo transfers via microSD: the microSD’s file system needs to be formatted as FAT32. I didn’t know this, and I couldn’t find the details/specifications in the user manual, box label, or online.

I really like the frame and Frameo . Since most people probably don't want the frame to "fill" it would be great in Frameo to be able to see if you are selecting a portrait or landscape mode picture. A crop tool in Frameo would also be awesome. But for starters it would be really nice with the above app improvement. Also selecting from different albums would be awesome. Hurra for dansk firma i øvrigt :)

Update: support team answered all my questions/requests.

This is a great app and works flawlessly with our frame - as long as you do a single picture at a time. Multiple pictures? Crash! 15 second video? Crash! Single picture but done multiple times in a row? Crash! Fortunately the pictures queue up and will finish eventually after restarting Frameo half a dozen times. I’ve had videos just constantly crash Frameo half way through and have had to give up on them. My wife has the same issue. (iPhone 12 and 12 mini.) If it weren’t for these issues, this would be superb.

This has been a wonderful gift for my grandmother as now she easily has updated family photos.

I love the concept of photo reactions but the functionality is poor. I get a notification when a photo is liked. But in Frameo it’s terribly difficult to see which photos were reacted to. I have to dig through my uploads and click every photo to see if it has a reaction. Add a separate area for reaction notifications please.

Otherwise this is a fantastic idea for easy photo sharing and display

I have 2 WiFi digital frames and both are set up to one app! Whether I’m in my room or my living room I can upload to either frame in the house easily and smoothly!! I am absolutely obsessed with Frameo!!!!!! I hooked up both my daughter to my frames so that when they come over they can upload pics to either frame of my grandkids! I am definitely going to buy these 2020 Christmas as family gifts!!!! Frameo is DO EASY TO USE!! I love it

Love it! I didn’t research or investigate options. I love the touchscreen feature. Don’t want to keep track of a remote. I have added extended family and they have uploaded photos and video without issues. I’ve set up sleep timer, display random, video sound etc without any issues. Has a backup option, and can take micro sd that I haven’t set up yet. So far it’s great!!

Love this frame but it drives me crazy that it zooms in on every picture. I’ve read quite a few of your responses to this problem but no where in my settings does it allow me change it and I just uploaded Frameo yesterday so it should be the updated version. I also tried tapping the picture but that does nothing. PLEASE tell me there is a solution?!?!?

We bought two frames, and had questions about the product. We contacted text support three separate time for three different questions. Each time we received a prompt response that answered our questions. Great job. Thank you.

Giving this app 4 stars only because nothing’s is perfect. However, I’ve been very happy with Frameo . Easy to use. And, when I was having trouble sending photos after getting a new phone, I contacted them and they got back to me with instructions to fix the problem.

My only criticism is that Frameo doesn’t play the sound of videos when choosing which pics and videos to send. That’s a major deal for someone with hundreds of videos in their phone. Otherwise, it’s a very cool gadget.

Very Happy with this app !!! Great way to share pictures with family & friends !!!
At one point, we needed to contact customer service via email & they were quick to respond & advised us how to resolve the issue.
Very happy with the product & their employees !!!

Love getting pictures of grandson ❣️easy to use and send pictures. Would be awesome if you could also send short videos too !!!!

this app makes it so easy to instantly share photos of our baby with his grandparents and great grandmother! They always say it makes their day!

Easy to use but hate that it zooms in onto photos when sending photo to frame

I was so excited to get this frame. However, after playing with it i can’t get any of my pictures to fit in the “circle” :( so disappointed

No matter how I send them, or how I change the settings, only part of a picture appears in the frame. Totally unusable.

A video paused during upload and has now been converted to a photo on both my phone and iCloud. So far it has been unrecoverable. Beware!

The customer service was awesome!