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Frameo has a black screen and is no longer working. What do I do?

error 1002

Wavy black lines looks like crayon scribbles on left 1/3 of screen on every picture. Started about 6 months ago and now looks worse. Please send new frame.

I have a display issue with wavey grey lines in the background

The power cord to my akimart digital photo frame was cut and I need to replace it. The number on the back is clsq101tfc2403121407.. Power: 5 v 1.5-2 amp Input 100-240v Made in china Rohs Please advise. Thank you

I don't want to pay to talk to anyone. I can't get my frameo to connect to my phone.

Issue with frame not rebooting. Starts to reboot and goes to code screen but reboot function won’t work.

The frame is stuck in foodie screen & just keeps circling-trying to reboot. It worked originally when we received as a Christmas gift. For that last month we keep trying to reset etc & nothing is working!!

We have two Frameos. One is working fine. The other was turning off by itself for a while, now it is black. We tried unpluggin and pluggin back in, but it is just dead.

I am trying to use your Frameo310/1 and have set it up. I have connected my daughter to it by sending her the code shown on the frame. However, I can't connect to it myself, using the Biu Frame app. It asks for the frame id and I have typed in the 10 digit number showing as the add friends code. The app will not accept the code and tells me that the frame doesn't exist. What number should I use for the framed and where can I find it? Will my wife be able to use the same number to connect her phone?

How do I connect to my frameo w a new phone

I unplugged my Frameo to give my grandson the access number, Now I can't replug it in the same hole. Please help.

My frameo keeps saying no WIFi But my WIFI working.

Have a few problems- the galley won't access all the pictures. Also, 1 new picture displayed automatically, but other pictures which I know were sent have not. Please help.

As the sender of a photo, can the PRINT SIZE in of the photo description info added by the sender (bottom left corner of photo) be reduced in print size by the sender? To the contrary, can the receiving friend reduce the print size?

when turning on frameo , get orange screen with three dots under word frameo, but it does not load pictures

FrMEO IS pure crap! frameo DIRECTIONS ARE PURE CRAP. Public should be warned about this company and its device and directions.

So is this site just questions no answers? Where’s the answers!!!

Frameo off line. Cannot send pictures from iPhone and iPad. Have tried to turn off and reboot. Says I am off line. I hit Wi-Fi and my Wi-Fi does not appear. Other people Wi-Fi appear. HELP

My Frameo won't come back on after being in sleep mode. I finally set the off time and on time to be the same time, so it basically won't ever shut off. This is the only way I've come up to have it on.

any company that asks for a credit card first is a FRAUD! I already purchased the product & wanted to speak with someone to get some assistance to get this present working .. I have contacted the state attorney office & reported this site as a fraud !! DON’T EVER GIVE YOUR information out ! FRUAD ! FRAUD ! FRAUD !

Our frameo is flashing and glitchy what is the problem

HI My Frameo is showing photos fine, but the touch screen is not responding at all. Anything I can do?

My frameo is frozen on the red frameo screen…can’t bring up menu to reboot..I unplugged for 5 mins and plugged back in..same thing…frozen on red frameo screen..please help❤️

My framco all of a sudden says offline. Cant get it to go back online. Please help

do not recall the password. Can't get into Wifi Please advise how to set a new password

My frameo app will not allow me to send pictures. The pictures stay in ongoing deliveries. I have tried to send pictures to 2 different frames and neither will work. They stay in ongoing deliveries.

I am trying to move photos from my Frameo to my computer. I have connected my frameo, found it in the directory, opened SDPF1096, clicked on internal storage, clicked on DCIM, and the folder is empty...why?

I have connected the frame to one Android device, but I can not connect it to another one. The code I get from the frame is always the same, and when I try to enter it in the app I get the following error: "Oops... could not connect top the frame with this code at the moment. Please make sure the frame is online, that the code has not expired and try again. Contact the owner of the frame to get a new code". But we always get the same code and it does not work. Can you please help me, I brought this frame as a Christmas present and it can not be used

I see all the comments are about the same thing, not being able to get past the feel are screen. Has anyone gotten an answer?

My Frameo will not go into sleep mode. I have set the timer to start at 10:00 pm and end at 8:00 am central standard time. At 1:00 am the frame is still displaying pictures. Why? Just got it Christmas Eve 2021.

I would like to know if you can upgrade Frameo to accept longer videos of 1 minute or less. Please send me an email. Thanks

Trying to set up frame for Christmas morning. The frame generated a code, my iPhone 12 has the app installed. When code entered in app I get the "Oops... Could not connect to the frame with this code at the moment." Not sure how long a "moment" is. I've waited an hour and NOTHING. Help!!!

Like most above, my frameo won’t power back on. Doesn’t look like any solution has been given for this ongoing problem, so I’m guessing we are just out of luck with a fix. I hope someone reads this before purchasing and finds another device…

I received my Frameo as a Christmas present from my son, he set it up and has worked great until a couple of months past. The frame will not turn on. I have tried different electrical sockets but it will not turn on. Any suggestions? Barcode # S/N: A2003313280000562

Bonjour, Nous avons acheté notre cadre photo frameo à Noël. Fonctionnant très bien jusqu'à ce qu'il s'est mis à faire des mises à jour automatique. Depuis, il s'éteinds régulièrement, et là j'étais bloqué sur l'écran orange. je l'ai éteinds et impossible de le rallumer. l'écran reste noir. Que faire ? Avec mes remerciements Annelise Lauper

I bought a Feelcare frame for my boyfriend for Christmas. His frame just suddenly stopped responding. He tried unplugging it, he tried to reset, nothing is working. Then we got a screen with some listed things and it was sideways and the only one we could access was reboot which we did. Now it is stuck on the Feelcare screen and not doing anything. We have no idea what to do and cannot find an answer anywhere. Please help.

HN-DPF1000B 16G frame stuck on "Feelcare" screen. Tried resetting by the manual, and still get the same screen. Is there a way that I can possibly get it to the home screen. tried the paper clip reset, same thing. thanks

7 month old frameo wont complete booting. it's stuck at the message androids is loading. can it be fixed or replaced?

je possède 1 cadre photos danver PFF-1010 black MK2 : Ce cadre se connecte au WIFI pendant 1mn et se met en hors ligne aussitôt. Même répétition du phénomène de non maintient au WIFI. Que faire. Merci pour votre réponse !

My Frameo is also stuck on the orange screen. What do I do?

Frame is frozen at startup, tried rebooting multiple times, but nothing works. Please help.

Several weeks ago pictures don’t send…they get stuck in “on going”. We have three phones all doing it. We have two frameos—one is working fine. Everything is on line. Many others have reported this in this thread.

Commencing about a week ago (prior to that I had no issue), when a photo is uploaded to Frameo, the display shows the wrong date. This occurs despite the picture coming from different sources. I have reconnected to the WiFi, ensured that I am connected to the Internet, and rebooted Frameo, all to no avail. Please help.

My frameo is stuck on the Orange frame with the title frameo and dots underneath the word. It does not respond to anything.

We just gave my father a Frameo for Father's Day. He tells me it is now stuck with a red scrren and says Error 1002......HELP!!

Frameo stuck on orange loading screen with 3 dots

After a failing Kiki screen, the new Kiki imported my old pictures from USB, but lost all the original captions and orientations/adjusts. How can I edit the captions in my device in this case? I have asked this question before, but never got any response.....

Stuck on red screen with the 3 dots for days……what is the fix for this?? I’ve seen several other comments about this but no one has posted a fix for it yet.

My Frameo says "Photo cannot be delivered right now since all recipients are offline." The recipient is actually myself and the Frameo is most definitely on line. How can I get it to connect?

Photo will not deliver and message received is all recipients are off line (not the case). Tech support seemed great until you wanted my credit card information in order to answer my question. No thanks.

Apres coupure d électricité, cadre bloqué sur écran "reboot systèm now" .il revient tout le temps sur cet écran.de l aide merci

After an update & a power cycle, the frame refuses to advance to displaying pictures or menus. 5 months old, seems like a piece of junk.

Frame keeps repositioning my photos, turning them upside side. Also, it hides photos all the time. But the worst problem is the white screen that pops up every few seconds. Please advise.

Frame is stuck simply attempting to reboot. Seems a basic issue to crap out on. Is there a fix or do you have a competitor with a better product?

Frame said it was updated, but obviously lost its configuration, so it’s was restarted. Stuck at the startup screen for hours so far. Why?

The touch screen on my frame stopped working

Trying to add friend. Gave friend the code and friend received message that I was off-line. My frame shows I am connected to wi-fi. What next?

I want to talk to a live person to help me with my frameo problem. My number is 626-255-7399 Please help. Robert

I got my Frameo this afternoon and family sent pictures. Then it just went black. It won't turn on. What happened? What do I do now?

I have a new iPhone but cannot connect to frame. Should I delete the app and start again? Will I lose my pictures if I do this? It says there’s no problem wuth the WiFi but won’t let me send new photos

My Frameo is stuck on orange screen loading and loading and loading I too have tried to reset it- still does not work. Please advise-has anyone had luck with getting out of this mode? Thx

I received my frameo for Xmas, it only worked for a little while. I disconnected it so I could put it on a different place. Now its stuck on the word frameo and the three red dots! It won't go past that. I've already reset it idk how many times and it doesn't work.

Offline and I’ve tried to reset it. Cannot receive new pictures. Redid the internet connection and turned off correctly. Please advise .

Frameo did not come on at regular programed time this morning. I tried the power button..NOTHING ..so I unplugged it and plugged it in again and it came on. But throughout the day the pictures stop and a little message pops up "reboot or power off" I have rebooted each time but it keeps on doing it...what can it be? and how can it be fixed? It's two months old..received it as a gift in February and it is now April..would like an answer

Pictures won’t load. It keeps saying recipient is offline and I am online. It did fine yesterday but won’t load today.

My photos will not upload it says all recipients are off-line but my frame is showing connected with excellent strength

My electricity went off and frameeo is flashing on the screen of my digital frame How do I get my pictures back?

Does the frameo use internet data the whole time it is powered on?

Frame is stuck on the orange screen with Frameo and white dots (as if loading) underneath and won’t move past that screen.

Frame is stuck at white screen with Feelcare in orange letters. Nothing else will happen

After setting up our new frameo, and sending out the code to our adult children, they have been unable to send photos. They receive a message that says "Oops...could not connect to the frame with this code at the moment. Please make sure the frame is online, that the code has not expired and try again. Contact the owner of the frame to get a new code." We were able to get another code, yesterday, and that same code came up again this morning, even though it was supposed to expire around 4:00 a.m. this morning. Our family members have all tried the two codes and so far no one has been able to send photos, and have received the above message. Our first frameo worked fine for two months until it froze. We lost all our photos, returned it to Amazon, and just received this new one yesterday. This is extremely frustrating!

Message on orange screen is "A critical error has occurred" Error code: 1002 Peer ID: ddf07124ab9b12e8718d94abbd644026 Frameo version: v1.7.17(20680) HELP PLEASE

Same issue as other people are saying. Frameo is displaying three dots with Frameo word on the screen. No pictures can be displayed and I have reset multiple times and still same display. Please call me or email me with a solution Richard McLaughlin 617-347-4249 or rickmclaugh@redacted

We had a power outage. Frameo shows Error Code 1002. Peer ID: ddf07124ab9b12e8718d94abbd644026 Frameo version v1.7.17 (20680) HELP

stuck on orange screen

My Frame isnt working its stuck on the orange frameo screen with the 3 dots. Ive resetted it 4 times and still nothing. HELP!

Like other problems listed-stated I’m on line and can’t post pics!

My frame is stuck in the orange stage with the three dots please help Just like everyone else. Has anyone heard from company

Why does there appear to be no responses to questions posted by consumers? Is there somewhere else I can see responses?

My grandma has one and it’s stuck on a white screen will not turn off when we unplug and also when we try to restart it ? Suggestions ? Thank you

Two months old, Orange screen three dots. What a P.O.S.

Help please. My grandson only gave me my frame for Christmas. It is now a blank screen, does not respond to the on button. Have turned it on off and on at power point. There is no response. This happened about 2 weeks ago. Please let me know how this can be fixed.

Frameo will only display orange page. I have tried resetting &, rebooting. I have also written to you this same note last week. Model number he - dpf1560b Other number 2020148/00223 Please Respond

Cadre bloqué, fond orange et points blancs et ce après une panne wifi. J'essaie de l'éteindre avec le bouton d'alimentation mais rien ne se passe. Que puis je faire pour le relancer puisqu'il ne faut pas le débrancher ?

Like about 30 other people on this thread, everything is stuck in “ongoing deliveries “ it says it’s off line, but nothing is off line. This is our first real issue with Frameo. Please tell me what to do to fix it.

I installed Frameo frame from my I phone had to delete the app and reinstalled it. Now I cannot get a code to send others and I cannot access the frame with the app. What do I need to do so I don’t loose all my pictures Thank you

Same issue as other people are saying. Frameo is displaying three dots with Frameo word on the screen. No pictures can be displayed and I have reset multiple times and still same display. Please call me or email me with a solution

Frame is stuck on the orange screen with white dots what to do ?

Frameo stopped connecting to wifi

Starting 2/27/2021 like about 30 other people on this thread, everything is stuck in “ongoing deliveries “ it says it’s off line, nothing is off line. This is our first real issue with Frameo. Obviously something happened in February to many of us. Please tell me what to do to fix it.

All of a sudden, whenever my Frameo gets to an uploaded video, there's an error and a black screen. No error code....just a message that there's an error. I've tried doing stuff in the settings, and not sure how to fix this. Please help.

My 15.6 inch Frameo is stuck on the Orange Feelcare screen and cannot be changed. We have unplugged and plugged, held the start button for 15 seconds, performed restart. Nothing works. Please help.

I have been sending photos to my frame for two months, no it goes to undeliverable with a message of oops the photo can not be delivered right now, since all recipients are off line. What can I do to fix this. Thanks Joe

My frame is stuck on the orange screen that says FRAMEO with 3 dots going across.

Our frameo is stuck on the Orange frame with the title frameo and dots underneath the word . It will not respond to anything .

My frame just suddenly stopped responding. I tried unplugging it, I tried to reset, nothing is working. I finally got a Feelcare to appear and I tapped the screen and nothing. Then I got a screen with some listed things but its upside down and the only one I could access was reboot which I did and absolutely nothing happened. I have no idea what to do and I just got it for Christmas so it's only 2 months old!

Have a pic stuck in "ongoing deliverlies". I've since redone the upload & have the pic on my frame, but cannot seem to get the original one out of the ongoing tab, which is frankly really annoying. How do I clear this without having to completely delete the app & reinstall?

Frameo is stuck on the orange screen with the dots we can’t get it to change or go back to taking pictures again.

Photos will no longer load onto Frameo app. When I tap them they just disappear. Has been working fine up to now. Also, why can’t I also use the app on my iPad?