Contact Video Crop Support

I downloaded this app yesterday after my friend recommended it to me to crop videos. I tried it out last night and when I would click on a video, it never loaded but I never went farther than that, blaming it on my poor home WiFi. Today at school, I click it open using the school WiFi and a vpn and click a video (which didn’t load) but clicked the check to move on and instantly got an ad with an arrow to visit the website or an x to click out of it. Every time I try to exit out of the ad or just didn’t click the arrow to visit the website it would crash and go back to my home screen. Every time. And it wouldn’t load my videos ever. I deleted it and redone loaded it and it didn’t change at all. My friend who recommended this doesn’t have the app anymore. Idk if this is usual but I don’t think it’s just my phones fault since I’ve deleted it and downloaded it again. Fix the glitch/bugs, I really need an app to crop videos

If your cropping videos that will just be saved to your photos for you to watch- this app may be acceptable. But I spend hours creating content. For this one video, I was going to post on IGTV and the video needed to be cropped before posting and I had to do this on my mobile device instead of my laptop where I usually edit. I was impressed with the app until it was time to post. The video was grainy, blurry, and pixel-y. I am so disappointed. It pretty much ruined the video so I just deleted the app. After rethinking, I will say this, though- I chose to export and download at the highest quality possible from my laptop to my phone and so that might have been the explanation. Where as, taking the video on your phone and not having to go through the export and download process might reduce in automatically lower quality/storage and it might not affect it as much.

It worked perfectly before, but now it seems to just not want to work anymore. Yes, you can choose a video to crop and crop it, but the moment you click save the video image disappears, leaving only a pitch black screen where the video was supposed to be displayed. The audio works fine, but the “cropped video” is literally nothing but blackness. Its not just a glitch where its not showing in the app but you can see it when you download the video either. I downloaded the videos i tried to crop and it downloaded as a pitch black square with the audio from the original video. Honestly, if the creators want to keep the app going I suggest they fix this because apparently this has been a problem for months now. Or else the reviews are soon going to be mostly 1 star reviews like this one.