Contact TruthFinder Search Support

If I could give less than 1 star i would not only is it a bit pricey to operate and run but my account is active and current and I’ve had to have two reports emailed to me as a pdf. And to make it worse the customer service is absolutely crap the # to call is always having some kind of difficulty or problems and you will wait on hold on average for me 45min plus just to get some one two answer then talk to them and convey what ever problem you may have, also my app has been freezing while looking up phone #s, names all kinds of stuff like that so it’s been pretty much worthless for over a month for me now. I tried to just go on line and sign in on their website in hopes of well maybe their app is just having issues, nope! It doesn’t work either I can’t get my report to come up I’m extremely disappointed and tired of trying to contact some one any one for that matter to even try to get this issue resolved, I mean hell they can’t even reply back to a simple email. And I’ve tried their repeatedly as well, just not sure what’s going on I pay for premium access and expect premium service but got a big middle finger every time I try to reach out and get something fixed wth so it’s time to move on and just give my money to another company that is willing to take care of me like a premium customer should be just figured I would let everybody in on my experience over the last year.

If the app functioned properly it may be ok however I had nothing with issues from the start. I immediately canceled my subscription literally after using it, or should I say trying to use it for several minutes. Wouldn’t load, then I got zero results several times but when I entered in the same info as before the app must have grew a brain and popped out some information. So I emailed the developer and asked for a refund, after all, I literally used it a few minutes and finally had enough. They developer responded with a email telling me they can’t refund purchase through iTunes. So I go to iTunes, report a problem and it says “contact the developer.” All I want is my money back no matter who has to do what. Apples says it’s on you and your saying contact them... so I set on the phone for 57 minutes. Are u kidding me!!! You make it impossible to solve issues and have the WORST, call center. So I hung up. Just refund my money please and fix these issues especially with horrible service and crap app.

I have used this app in the past and I liked it minus a few little glitches. I paid the monthly subscription for it and did the background checks I needed to do. I kept the subscription for the month and cancelled it since I no longer needed to pull up background checks. Fast forward to now and I again am needing to perform a background check. I pay for the subscription for the month and was charged. I go to use the app and it keeps prompting me to sign up for the subscription even though I am already signed up. I thought maybe there was a delay after signing up, but even after about two weeks I still cannot access the searches. I sent an email to the help address listed in the contact info with no response. I also reported the glitch and no response. The app still charged me the almost $30 dollars for the month and I still have yet to be able to use it.