Contact TruthFinder Search Support
Company Name: TruthFinder Inc.
About: Quickly access the information you need through the TruthFinder app. Whether
it’s a phone number or more, TruthFinder has you covered.
TruthFinder Search Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit TruthFinder Background Check Website
Privacy Policy: https://www.truthfinder.com/privacy-policy
Developer: TruthFinder
7 Most reported problems 😔💔
I am a long time, paying user of Truthfinder. However, when I tried to long in as I usually do today, I was blocked. I tried numerous times, with the same result each and every time. Do I need to cancel my subscription? I have never been blocked all the years I’ve used it. Needless to say I am very disappointed!! Please advise me how to rectify this issue!! Thanks for your help!
I was about 3/4 entering my 'verification information" and I am not sure if IT WENT THROUGH. ALSO the ;subject name I was researching came up on a 'darkened page" as if I was being blocked from reading the data. can you tell me the status of my account ? I'm fine if I do not have an active account. i just do not want to get billed for a service i did not receive. this sounds fair correct . Mike Marsello 201-341-2747
CANCEL MY SUBSCRIPTION NOW. AS SOON AS POSSIBLE. STOP MONTHLY CHARGES ON MY CREDIT CARD ASAP. IF I DO NOT HEAR FROM YOU WITHIN THE NEXT 2 DAYS, I WILL CANCEL MY CREDIT CARD.
I have paid for Truth Finder for 5 days trial and $3.99 for Dowloadable Reports and it is trying to verify me through an email address and phone number that are not mine. It does not recognize me as the finder or the payor and it does not allow me to change the email or phone number that are not mine.
So many things wrong with it
by X Freis
There are so many things wrong with this app. First it takes longer than it needs to to get all the data. Then it asks you to pay $27 per month after you spent so much time waiting for something you thought was free. Why would anyone want to do that if they don’t even know how accurate and informative the report is, and even if it’s a good report, it’s overpriced and you shouldn’t trust them with your credit card information. They should at least have a free trial. And last, this is just plain wrong. This is a violation of people’s privacy rights and strangers can see their information. This is dangerous because someone could get stalked. It’s also asks you for info on the person you are trying to get a report on. If you use the app, please press skip instead of giving them more information on someone. But just don’t use the app at all please.
Stop the pop up !
by Breezy1083
I’ve been using the website and that works pretty good. Didn’t know their was even an app until today so I thought “great! Let’s give it a go.” Well, my first impression is not good. First, it takes soooo long to load a report. That I just end up hitting cancel. But that’s not the worst part. Every time I click on anything, a pop up comes up that says “have you searched for yourself?” It gives you 2 options, yes or no. And no way to exit out of the pop up. If you click No, it brings you to a different screen. If you click Yes, it just goes to a blank screen where it stays frozen for all eternity. So then you’re forced to close the app and sign back in. This has happened approximately 5 times in the first 10 mins of using it. Please fix this! And please get rid of that useless pop up! Of course I’ve searched myself. Isn’t that what we all do initially?
A horrible app with even worse customer service
by TheHillsHaveMud
I have never written a review for an app before but was compelled to with this one.
Do not waste your time and money. Also remember to cancel your subscription with the application or they will continue to bill you every month. I only just noticed that, though I had tried to cancel my subscription roughly 5 months back, the attempt apparently never went through (my browser would remain processing the termination of the subscription for as long as two days but would never actually complete the process [which I found out after they stole over $100]). I tried to reach out to customer service twice and was given the run around of how they can’t cancel my subscription themselves. “[I had] to do it [myself] either through the app (which, mind you, has no way to cancel your subscriptions) or through the Apple store.” What a bunch of crap! This company is a shame and a crock. Spend your money elsewhere.
For those who are also stuck in the limbo of trying to cancel your subscription with this godforsaken application; go to your settings, click your name, click “iTunes & App Stores”, scroll down and click “subscriptions”, and cancel through there.
What a disgraceful lot.
Have a Problem with TruthFinder Search? Report Issue
Why should I report an Issue with TruthFinder Search?
- Pulling issues faced by users like you is a good way to draw attention of TruthFinder Search to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a TruthFinder Search customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TruthFinder Search.
