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by Reezayeeza

This is my first time ever leaving a review for anything since I think the update has completely made this system go backwards.

The new update made this app extremely frustrating the picture authentication using the iPhone camera system barely works and always has flash enabled which is an extra thing to worry about when dealing with a visually impaired patient.

It’s also harder to clock in and clock out when having slight variation on your time cause of a mistake. Before it would understand when you forgot to clock in and allow you to adjust the time but now it just tells you “contact your coordinator immediately!!!”

Also the UI is just frustrating in general and tbh a worse look from before.

My biggest complaint however is just clocking out seems so clunky and was far easier to examine your time sheet when clocking out before now it just pops up as an after thought in a very small page after your done.

It just seems like a step backwards and hope these problems can be resolved and user tested before implemented.

by Unknown3300

I never write reviews but I’m so upset with this app. Don’t get me wrong I love working with freedom care they’re absolutely amazing! However, this app has some on going issues that hasn’t been resolved.

When I clock in and out it’s been giving me issues. It makes it look like I didn’t clock in or out which is just upsetting. Also the photo authentication gives me an error message most of the time and makes it difficult when my patient hates that his picture needs to be taken over and over again.

It’s also saying I haven’t claimed a week that’s in the future, which I haven’t even worked that day yet. What’s even more upsetting is I got a message from freedom care saying not to claim any more days and they will be deleting all future visits and it will not be paid for! I haven’t been paid for two weeks and now I can’t get paid until they fix it.

This update really messed up everything and I wish this could be fixed ASAP. I can’t afford not to get paid any further.

by Nickname469753

This is the first time I’m writing a totally negative review. My first complaint is that one star is the lowest I can give it because it deserves minus 5! The app randomly doesn’t accept correct data and shuts down requiring you to sign in again only to do the same thing over and over again. The Prior app worked beautifully - in two years I don’t think I ever had a problem. With this new app if I can manage to get an entire week done without time-consuming errors is it seems like a miracle. FreedomCare should definitely get their money back from the app developer.