Are you having issues? Select the issue you are having below and provide feedback to Sony | Sound Connect.
- Earbuds seem to disconnect sometimes when changing to another app
- App auto-updated and now can't get into the dang thing
- Settings shows the headphones are connected, but the app does not say to WHICH bluetooth device
Can't run the Headphones Connect app. "Cannot connect to network" leaves it stuck on the initial terms of service page. Both on current IOS and Android.
Headphone app says: "cannot connect to network" iphone 11, all updates done, phone rebooted, app uninstalled and reinstalled.
Headphone app says: "cannot connect to network" and then crashes. S21U, all updates done, phone rebooted, app uninstalled and reinstalled.
cant get past the terms of service page. Just loads forever. Ive tried every solution available and nothing works. I see people have been having this provlem since 2019 and it still doesn’t work. What joke. Why force people to connect through an app if it doesn’t even work? Never buying Sony again
Complete guide to troubleshoot Sony | Sound Connect app on iOS and Android devices. Solve all Sony | Sound Connect app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sony Home Entertainment & Sound Products Inc., developers of Sony | Sound Connect.
E-Mail: info_HeadphonesConnect@jp.sony.com
Website: 🌍 Visit Sony | Headphones Connect Website
Privacy Policy: http://policies.songpal.sony.net/headphones/pp/hpc_pp_index.html
Developer: Sony Corporation
You can easily start to use it even if it’s your first time. • A “software update” that enables all the functionalities and enhanced performance for your headphones. • "Equalizer" allows you to set the sound quality to your liking. • "Ambient Sound Control" for changing noise cancellation and ambient sound mode settings easily. • "Adaptive Sound Control" that uses location information to detect your actions and locations you frequent, and automatically switches headphone settings such as how to take in the ambient sound. • "Activity" allows you to record and review the usage stats of your headphones. *2 360Relality Audio may not be available in all countries and regions. * Some features may not be supported by certain devices. Customize Sony headphones with a linkage function for SonySoundConnect to your liking. Everyday music becomes even more enjoyable with easy controls. You can quickly connect to a smartphone by following a guide. Please visit the website below for details. * Some functions and services may not be supported in certain regions/countries. * Bluetooth® and its logos are trademarks owned by Bluetooth SIG, Inc. , and their use by Sony Corporation is under license. * Other system names, product names, and service names that appear in SonySoundConnect are either registered trademarks or trademarks of their respective development manufacturers. (TM) and ® are not indicated in the text.