Sony | Sound Connect app not working? crashes or has problems?

Sony | Sound Connect Status


I have a problem with Sony | Sound Connect

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⚠️ Most reported problems ⚠️

Connection
40.3%

Not working
28.6%

Login
19.5%

Something else
5.2%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Sony | Sound Connect Problems 😠👌🔥

- Earbuds seem to disconnect sometimes when changing to another app

- App auto-updated and now can't get into the dang thing

- Settings shows the headphones are connected, but the app does not say to WHICH bluetooth device

  4 Reported Issues: 😵🆘🛟🚨📢

David
2024-03-31

Can't run the Headphones Connect app. "Cannot connect to network" leaves it stuck on the initial terms of service page. Both on current IOS and Android.

Nathan
2024-03-31

Headphone app says: "cannot connect to network" iphone 11, all updates done, phone rebooted, app uninstalled and reinstalled.

Paul McNulty
2023-06-10

Headphone app says: "cannot connect to network" and then crashes. S21U, all updates done, phone rebooted, app uninstalled and reinstalled.

Lewis
2022-07-29

cant get past the terms of service page. Just loads forever. Ive tried every solution available and nothing works. I see people have been having this provlem since 2019 and it still doesn’t work. What joke. Why force people to connect through an app if it doesn’t even work? Never buying Sony again

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Common Sony | Sound Connect Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sony Home Entertainment & Sound Products Inc., developers of Sony | Sound Connect.


Verified email ✔✔

E-Mail: info_HeadphonesConnect@jp.sony.com

Website: 🌍 Visit Sony | Headphones Connect Website

Privacy Policy: http://policies.songpal.sony.net/headphones/pp/hpc_pp_index.html

Developer: Sony Corporation




About this app

You can easily start to use it even if it’s your first time. • A “software update” that enables all the functionalities and enhanced performance for your headphones. • "Equalizer" allows you to set the sound quality to your liking. • "Ambient Sound Control" for changing noise cancellation and ambient sound mode settings easily. • "Adaptive Sound Control" that uses location information to detect your actions and locations you frequent, and automatically switches headphone settings such as how to take in the ambient sound. • "Activity" allows you to record and review the usage stats of your headphones. *2 360Relality Audio may not be available in all countries and regions. * Some features may not be supported by certain devices.  Customize Sony headphones with a linkage function for SonySoundConnect to your liking.  Everyday music becomes even more enjoyable with easy controls.  You can quickly connect to a smartphone by following a guide.  Please visit the website below for details. * Some functions and services may not be supported in certain regions/countries. * Bluetooth® and its logos are trademarks owned by Bluetooth SIG, Inc. , and their use by Sony Corporation is under license. * Other system names, product names, and service names that appear in SonySoundConnect are either registered trademarks or trademarks of their respective development manufacturers. (TM) and ® are not indicated in the text.