Prepaid app not working? crashes or has problems?

Prepaid Status

Published by Commerce Bank on 2024-03-20

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Common dislikes about Prepaid app

- Users are unable to log in to their accounts through the app.

- Multiple users have complained about the login issue.

- The app freezes up when trying to log in.

- The app always says "try again later" and doesn't work.

- Users are unable to check their balance on the go without making a small purchase.

- The login issue has persisted for over two weeks.

Have a Problem with Prepaid by Commerce Bank? Report Issue

Common Prepaid Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Prepaid app on iOS and Android devices. Solve all Prepaid app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Prepaid iPhone Issues and Solutions

Prepaid iOS app crashes, not working, errors
Prepaid iOS app network issues
Prepaid on iOS has black/white screen

Prepaid Android App Issues and Solutions

Prepaid has errors/crashing/not working
Prepaid server network connectivity issues
Prepaid has black screen

Prepaid iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Prepaid app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Prepaid app crashes or not working on Iphone (iOS):

Close and restart the Prepaid app on iPhone
Update Prepaid app to the Latest Version for iOS
Uninstall and reinstall Prepaid iPhone app
Update your iPhone to the latest iOS version

Fix Prepaid on iPhone unable to connect to server/internet connection issues::

To resolve Prepaid network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Prepaid black/white screen (blank screen) on iPhone:

Follow the Prepaid iOS app troubleshooting guide Here →

Prepaid Android App Issues and Solutions

Fix Prepaid not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Prepaid app issues:

Force Stop the Prepaid App
1. On android, goto "Settings" » click Prepaid app. » click "Force Stop".

Update Prepaid to the latest version on PlayStore

Clear Prepaid App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Prepaid app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Prepaid.

Fix Prepaid unable to contact server/ Prepaid internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Prepaid » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Prepaid » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Prepaid on android.

Solve Prepaid black/white screens issue on Android:

Follow the Prepaid android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Commerce Bank, developers of Prepaid.

100% Contact Match

Developer: Commerce

E-Mail: [email protected]

Website: Visit Prepaid Website

About this app

Easily and securely access your this app Expense Card or DirectCheck card account anytime, anywhere all from your phone. The this app by Commerce Bank app is free to download and makes it easy for you to manage your this app Expense Card and DirectCheck cards on the go!