The Vitamin Shoppe - VShoppe Reviews

by Erikae4

I have had nothing but problems with the auto ship. If I want to edit my order in any way, I have to call customer support, I cannot do it through TheVitaminShoppe even for simple things like switching flavors. I had to cancel my store account because it wouldn’t link to the account on my app so I continue to have to call to edit my order each month. My shipment didn’t even ship this month due to yet ANOTHER unknown issue. So I’m not quite sure who created TheVitaminShoppe but it’s essentially useless as far as auto ship goes. The lack of continuity is frustrating. When customer service pulls up my info it actually says I have 2 accounts. Figgur it oot!

by Ralphum1

I’ve been a customer for years not a large one a small customer many years ago when I needed something fairly quick I could always rely on the vitamin shop to get it to me quicker. The past five years they have not been able to keep up with so many other companies that is their competition. I knew them for being quicker and efficient now they are beneath the bar of which I can get the same products from another location. And my company I seen trends say keep inventory to a minimum and the customer will just have to wait if we are back ordered. I’ve seen so many companies in my industry go down this road and it never ends up good some brainiacs also feel as though that they need to get the product inventory on our shelves down they don’t realize the repercussions of waiting and then finding that their business as dwindled and you have no return customers

by Hoban's Little Hen

For many many months, more than I care to recount, I have had TheVitaminShoppe. EVERY time I try to login, it gives me the exact same message. That this is a technical issue and that I should try logging in later. I’ve had an account with Vitamin Shoppe for years now. Today I redownloaded TheVitaminShoppe thinking it’s been long enough now, I should be able to redownload it and log in without issues. Of course not! When I’ve talked to VS reps who have TheVitaminShoppe they all say they have no problem logging in and have never seen this error message! I can log in online on the website and I even attempted to “sign up” via TheVitaminShoppe but it actually worked by saying there was already an account with my info. Why in the world can I not log in?! So absolutely frustrating! TheVitaminShoppe is up to date and so it my iPhone...

by Tokneearm

I have an I-pad, this should not eliminate me from making purchases.

1. I was having trouble with TheVitaminShoppe which continually asks for q a reset.
2. I went to the website: The menu item I select directs me to specific items, instead of selection. When I contact chat, I am advised to hover over item, which requires a mouse. Chat naturally advises to use TheVitaminShoppe .
3. Using TheVitaminShoppe : There is only one position for the window. Logging in resets requires copying and pasting password into your own folder. I did not see any instructions to do this, it is not automatically saved to a folder.

by GMa Seuss

Spent considerable time placing a large order and submitted it. Even though I set my home store and checked store location when placing my order, the order was sent to a different store. There was no indication at placement this was being done. Had store cancel that order and tried to resubmit. This time the order was shifted to home delivery and I could not change the option. Tried again and got a different option that said to try back later and said I had subscribed to auto delivery which I had not done. When I checked, it appeared there was BP not actually items set to auto delivery. This web site has some serious issues and needs some programming intervention.

by Ketobbwblondie

As I’m waiting to pay the guy in front of me is paying and the cashier asks him would you like some free amino‘s he goes oh sure great thank you he gets done he pays I’m up next I called in a $125 order and then I’m also shopping and picked up a few other things OK he says nothing to me would you like some free amino‘s nothing I got all I was just wondering when you were gonna ask me if I would like something for free what does he give me oh here’s some collagen for you which is fine but what is it a guy thing.I’m literally in my workout outfit straight from the gym I’m there at least three times a month spent thousands of dollars at this place it’s just unreal to me.

by Sylvia Lou

I send up for auto delivery on my regular items but if I need to change items the website will not let me. So I receive items I do not need and have to order the items I need with regular shipments plus delivery fee. Also it does not automatically take my bonus points when I check out for auto deliveries. Need to fix these problems. I have been using Vitamin Shoppe for all my items for many years but I think I am about to change. Can not afford getting things I do not need and then paying extra to receive the items I do need. ):

by Soundingon

Love TheVitaminShoppe so far, but there are a couple changes I would make. One would be with the Spark program. I get texts whenever it’s time to have my products sent to me. Just recently, I got that text with an option to pick it up at the closest vitamin shoppe by replying with “store”. I was right around corner so replied “store” and went to the shoppe. I was then sent a text that I would receive an email when I could pick up the product... huh? So since I was at the store, I tried to go in and pick up the product, but was told I couldn’t pick anything up because no email had been sent yet. So I had to go home and go back to the store the next day to pick up the product (that they already had on their shelf)... When I finally got the product, there were no free samples like what you get when it’s delivered. Not too cool.

by M2812

Overall I am pleased with TheVitaminShoppe . Everything I normally need to see or look up is right at my finger tips, so that’s good. On the flip side, I had trouble updating my credit card info when I got a new card. At first I wasn’t allowed to even edit info. Then I was allowed to but it didn’t seem to take? Even at my local store when they tried to help me on their tablet with my SPARK orders, only my old card (which was no longer active) would show so I couldn’t get my stuff. Was told that they could cancel all my SPARK’s and I could re-set them up as I purchased them again, but this isn’t a very convenient option as the purpose of having SPARK and TheVitaminShoppe was for MY convenience. Some work needs to be done in order to make everything work more smoothly going forward if you want to have a good customer engagement tool like TheVitaminShoppe.

by Flyingdog420

I used to love ordering from TheVitaminShoppe and recently have noticed nearly half the products I like to use are either starting to be discontinued or they are only available for in store pickup... if I wanted to go to the store to pick these items up there would be no need for TheVitaminShoppe... they push you to use TheVitaminShoppe but can’t offer their full product line via TheVitaminShoppe ... pretty disappointing to say the least... will continue to use TheVitaminShoppe for now until I can find a replacement...

by Doneedit

I like having an app that streamlines my Vitamin Shoppe activities, and the product descriptions are good. However, it seems every time I use it something doesn’t work right. Either the promotion coupon doesn’t go through or the promotion is limited but not really stated clearly or PayPal doesn’t work with it well or something. I’d really like to see TheVitaminShoppe developers comb through TheVitaminShoppe and make improvements and updates. I want to use TheVitaminShoppe to get healthy, not a headache.

by Part-time Player 71

I’m new to your app. I like the appearance and ease of navigating through TheVitaminShoppe . TheVitaminShoppe responds quickly and no error messages or unable to perform at this time.
However while I was searching for products I couldn’t find a favorite button, I’m the type of person who picks approximately 10-12 products in my specific diet then go back and choose 2-4 of them to buy this month, next month try 2-4 different ones of my favorites and so on until I have tried all of them. I will then delete the ones I don’t like and keep the ones I do and keep reordering them. So a favorite button would be greatly appreciated. Thank you and you’ve done a great job.

by Atugacoach

I think it may be very helpful and awesome to add a Like List or a Wish List option on the website/app. I'm building my health & wellness collection but can't always buy everything at once. I screenshot my interests to later get back to exactly what I've researched and found & just have to re-navigate my way back. Just my opinion on what would make the website/app better. Thanks for all that you do and provide to make this a better planet through health and wellness! 😀

by KAS48146

I love the Buy Online, Pickup in store option. It lets you know which location near you has the product and how many are available. Even if I choose to have items shipped to me, they deliver fairly soon. I also like that I can manage my account with Auto Delivery and whatever my fitness or wellness goals may be.

by Benman8

Love the products, hate the drop downs that occur when you mouse over any tab near the top of the screen. They hang forever before going away. They also slow down the process of loading a new page. I also have problems with my auto ship loading. I really do love the products! Great selection. Please work on the website.

by Gypsycowgirl777

Downloaded TheVitaminShoppe hoping to be able to control my recurring orders from my phone when I wasn't around a computer. But I couldn't even log in because I kept getting an error stating "whoops we are experiencing technical issues please try again later." I tried again many times and much later. Still nothing. Let me know when your app works and I'll download it again.

Update on 18 Dec
Thank you for fixing the issue. My app now works and I have changed my rating to five stars.

by Onchisorehead

At checkout I’m asked for my email and password. I have NEVER had a password for my account. So I tap the link to create/reset a password, and am told that my password has been reset, and to check my email. There is no email message. I repeat this several times with the same result. Maybe I don’t have an account? So I go through the process of creating an account, but am told that an account with this information already exists. But I have no way of signing in because I have no way of knowing my password. There is no way to check out as a guest. I will have to get the products elsewhere.

by Not The Girl From Catfish

First of all, I was always a GNC shopper prior to the pandemic. Not because i didn’t like vitamin shoppe, but because it was just close to my house. Since the pandemic someone told me vitamin shoppe ships things extremely fast and rarely run out of products. I decided to give it a try and I was really shocked. In two days my package came and everything was exactly what I ordered. The prices are awesome, there are almost always coupons or promo codes.. I spend less money and get my products way faster! I’m officially addicted to TheVitaminShoppe. Constantly scrolling through at night to look at what’s new.

by JTW1970

This store is great for all your vitamins needs however do NOT use it with INSTACART! The INSTACART app will take your money and without the benefits of sales or buy one get one free. You are already being charged for the fees with the INSTACART app but then you don’t get benefits of the sales or access to all of their products for substitution if they are out at the store!

Again I have nothing against Vitamin Shoppe but they should want to help their customers better by giving INSTACART more access to a better selection of products and the deals! If you have to buy from here pre-order and have it shipped or pickup!

by Clay614

TheVitaminShoppe does not let you choose delivery options. I have tried to order a new item and it keeps giving me store pick up. We are on lock down. There is no store pick up option. I want the item shipped. Correct this. It is very difficult to order. You should be able to choose shipment at check out not by product availability.

by Timberwolf223

Going to the store before work or on a day off has always been my routine. Sometimes I just don’t have time to browse. Using TheVitaminShoppe to order makes it a lot easier. All I have to do is order, walk in, pick up and I’m on my way out. I don’t have to wait for the shipment, I can have it the same day and be able to merge it with my errands.