Contact HSBC HK Support
Company Name: HSBC Global Services (UK) Limited
About: HSBC HK Mobile Banking app (HSBC HK App)
Designed specifically for our Hong
Kong customers*, HSBC HK App offers a seamless, easy and secure way to manage
your everyday banking needs on the go. Key features:
• New customers can open
a bank account on our app without visiting a branch (For Hong Kong customers
only);
• Log on securely and verify transactions with built-in Mobile Security
Key and biometric authentication;
•.
HSBC HK Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of HSBC Global Services (UK) Limited
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit HSBC HK Website
Privacy Policy: https://www.hsbc.com.hk/mobile/privacy-statement/
Developer: The Hongkong and Shanghai Banking Corporation Ltd
Can I trust HSBC HK app?
Protect your data and wallet. We investigate the developer's website (Hsbc.com.hk), verify they're legit, and uncover hidden scams or complaints.
3 Most reported problems 😔💔
Garbage app, & security like Fort Knox just to access YOUR OWN money
by KennethSuen
Advice for expats/people who live/moving overseas, do yourselves a favor...close your account, and jump ship to CitiBank...HSBC HK app, website, banking is straight up garbage when compared to other banks/banking app.
First is the log-in process, which always require you to answer your question, fine. Then on to your password...what is the 4th/6th, and last letter of your password? Or 1st/5th/second to the last...it’s like pulling hair just to access your own money.
Second thing is the the process to reactivate a dormant account. HSBC in Hong Kong requires little calculator looking device to sign-in...I understand you can switch it to a mobile device security, BUT you need the physical device to switch over to the mobile phone security device. Once your account is dormant, you can’t even update your phone number/email without that calculator...okay, only you can snail mail a form from overseas...it’s been over a month since I mailed my form, and still haven’t heard anything back yet.
Yeah, do yourself a favor go to a different bank. Last time I was in HK, I wasted 3 hours in the Yuen Long branch just to reactivate account/get cash out.
Weird login failure and u don’t ask for a review mid transaction!
by Anaya1506
So one fine day the app suddenly told me that I was entering an incorrect password and I know I wasn’t. The helpline guys suggested I try going the forgot password route. Long process ensued (the helpline guys were most helpful), which involved changing of passwords and a trip to the branch. When we were ready to restart, helpline asked me to delete the app and download again. Except this reload let me use my old password! No more messages of incorrect password! Some glitch in the app lead to all the fuss 🤯. Still waiting for HSBC to get back to me about why this was happening. Hoping this will catch their attention.
Can’t log in at all.
by Jenniferhra
Every time I try to login by entering the Mobile Security Key password, it keeps telling me that my mobile banking session has expired, even though I have JUST updated it. I can’t even contact HSBC either to fix this because I am overseas. Your hotlines are down, the Live Chat feature on your website isn’t working, and I don’t see an email address I can contact. How the hell am I supposed to fix this?! Such a useless, unnecessarily complicated app. I use the HSBC US app all the time with ease- this one is absolute garbage in comparison.
Have a Problem with HSBC HK Mobile Banking? Report Issue
Why should I report an Issue with HSBC HK Mobile Banking?
- Pulling issues faced by users like you is a good way to draw attention of HSBC HK Mobile Banking to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a HSBC HK Mobile Banking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HSBC HK Mobile Banking.
