Contact CHA 311 Support

by Doc117

I presume whoever wrote this app was paid by taxpayers funds. I want my share of that back! This app is a joke. I downloaded it and proceeded to report two large pothole/depressions in the pavement on N Terrace just after exiting from I24 to Belvoir. I was repeatedly sent back to the homepage and when I finally arrived at the “submit” bar I was instructed that an address had to be inserted into the location site. I performed this task again and again and again, yet it told me to put the location yet again! Another time I requested brush pickup and after filling in all the particulars the submit bar failed to send the report. What is the purpose of a city service app that does not fulfill its goal of helping Chattanooga residents. Again, this app is worthless.

by Ktylerg

This is the app you use to send your requests directly to the city shred bin. Nothing ever gets accomplished using this app. They just mark things complete without actually doing them. They’ll tell you your garbage bin wasn’t by the street when it has been for days. Or they’ll make up some reason not to do something. Anytime you (correctly) challenge them, you get gaslit by one of their incompetent reps. It’s your word against theirs. Of the 5-7 items I’ve put in, only one has actually been completed successfully, yet all have been marked complete. Zero follow up. If there was ever a case against government, this app would work fine as evidence.

by Ealliet

This is the third time Ive tried to use this app on several different iphones. Various IOS, tried different settings with location services and notifications. I have never successfully submitted a request. I always get pop ups for "enter a valid address". My address has been valid since 1940. Ive never had any difficulty using it with anything else. Tried various forms of spelling of Road vs Rd, etc. No success ever getting past that point. Unless app. Deleting it, again.