Hatch Sleep Reviews

I have 2 rests for my kids, and was so excited to try the restore for myself. It’s advertised as having a programmable routine to help you fall asleep with a reading time, a wind down, bedtime, and sunrise wake up features. What they neglect to tell you before purchase is that to have access to the wInd down programs you need to pay an extra 5 dollars per month! This alarm clock was already over priced and then they limit one of four features unless you pay for a “premium” membership. I feel taken advantage of because the hatch website never mentions that you won’t have access to the full library of the wind down programs without paying more for a premium membership. It’s very deceitful in my opinion.

I’d like to update my review based on the developers feedback. Yes we do have access to more than one. I don’t think I implied that we only had one but the response I received was word for word exactly the same response to another review with the same issue so I’m pretty sure they aren’t bothering to give individual responses. We have access to a whopping 2. Perhaps you should be a little more transparent in your marketing, and not spring an extra monthly fee on people without disclosing it before purchase. Would I keep this product if I had known before hand there would be a monthly fee? Maybe. But I don’t appreciate being tricked so it’s going back.

I would’ve purchased something different but my gf got the Hatch Rest. It’s just lacks innovation. It can’t keep up with technology, you can’t upgrade it to do anything else other than what it was preset for. Fine I get it. But as my baby grows and he is now about to be 1 year old, the rest app is just the same as it ever has been. Boring. I just don’t understand, all it takes is a simple software update of some sort to allow it do so much more, it’s capable of doing plenty but HatchSleep remains the same. Same old music same old sounds, same old color changing lights that cannot play other music like classical music, Mozart Beethoven Bach and Vivaldi. So pretty much have to get out the iPad out to play these kind of songs cuz it is what puts the baby to sleep, not the white noise or the birds chirping or any sound on the Hatch Rest. I’m so tired of the same stuff you put out and I’m like why can’t you guys add something to it. A small update, add another lullaby. Do something because your proving to all of us customers, that this device doesn’t grow with the babies it was meant to be for. It’s just the same old Hatch Rest device that I hate to say our baby monitor can outperform any day any time

I used to love HatchSleep & actually bought a Hatch for a good friend of mine, bragging about how it was “the best.” I’m embarrassed now. With this latest update, the font is small...tiny. It is aesthetically unappealing. Developers, please don’t reply and deflect by telling me that the font was “changed to be adaptive to your iPhone text size settings. In order to change this, go into your iPhone Settings > General > Accessibility > Larger Text, and change the size to your liking.” This is garbage considering the rest of my phone doesn’t have a minute font. It’s not my phone’s fault. Just like it still doesn’t make sense why we have to choose a device to connect to each time. If you’re so adaptive to our iPhones why does your “we've found that auto-connecting has been unreliable on certain platforms/devices, and we want to make sure all our users have the most reliable connection possible” excuse make any sense? The sliding bars seem to stick now as well, which is annoying when you are trying to get the thing running quickly. As I’m sure you’ve noticed, people are a bit upset with the update. Your app rating has gone DOWN. A developer response does not make good customer service. Fix the issues, stop deflecting and maybe you can get some better ratings.

For the hatch restore, I would love the options to have different night routines. Right now I am having to add 5-6 meditations I like and manually turn them all off and the one I want one before I can start the routine for the night. I would love to set up different night routines with different meditations. I think it would be even better to have the option to set a routine to a specific day (kind of like the alarms in the morning). I would like to have a longer reading light time during the weekend for example. So I could have a weeknight and weekend routine set and wouldn’t have to open HatchSleep , only use the alarm to turn on the routines at night and the corresponding one would start.

For the wake up alarms.. I would really appreciate being able to save them with a custom alarm names. I’ve also noticed that a lot of times you can’t even see which days the alarm is assigned to when on the home page turning on your alarm. You have to go into settings to edit the alarm to see if it’s for the right day. I think custom name, description of sound, and days the alarm is assigned would be great to have on the home page!

I like it. It’s sleek, I love that you can adjust the sound and light, and pick colors and sounds. My favorite part is that it stays on of the power goes out. My son wakes up as soon as it turns off so I love that feature! I even love HatchSleep and and the fact that I can turn it on when I’m in town and he’s at home with my mom and I forget to turn it on. However, my only complaint and it’s a big one is the fact that there is no way to control it or turn it on with out WiFi. My wife is down right now for whatever reason and we’re waiting for the tech but it’s my sons bedtime and I can’t turn it on because we don’t have WiFi. At least have the option to touch the ring and the exact sound and light that you last used come back on. I’m a bit annoyed with this design, I feel like it was very dumb and not thought through. I’m disappointed because this thing is pricey and I can’t use it at all times, they’ve limited it. What happens when we’re on vacay and we don’t have WiFi? It won’t even connect to my hotspot. I’m upset with the impracticality of this device.

When I finally got my babies out of my room, I was so happy expect the one thing I missed was the white noise machine. I’m a pretty utilitarian person so I’m not a big fan of one trick ponies, but the hatch restore really spoke to me as the adult version of what I had been using for my kids.
However, it’s missing a few functions that seem pretty intuitive for what it’s supposed to offer. One thing, I love that you can set the clock display to turn off when you want it to, I.e., in the middle of the night. But, it would also be great if you could set periods of time to different brightness levels. I have it set to very low light bc I don’t want it to be glaring at night when I’m trying to use soothing low light to help get to sleep. But then it’s impossible to see during the day when it’s bright out. Should be able to set it to a bright setting during peek sun hrs and lower light setting during evening hrs before sleep or for early am so you can always see the clock but it doesn’t take you out of sleepiness. Also, I really wish it had a third setting to be able to just turn it off and on like a lamp. It’s goofy to have something that big on your night stand that you use for a reading light but not be able to just turn it off and on like a lamp. Otherwise, I like it. But could totally love it.

I received the Hatch+ as a baby shower gift. We have been using it every day for the past 12 weeks since my daughter was born. I have kept it on low in our room every night and like that I can easily turn it up from my phone if I need more light in the middle of the night. We've started using the sound machine function lately as it seems to help her stay asleep. HatchSleep is occasionally glitchy, but overall ok.

Things that this device needs updating on to make it worth the money: 1. Please turn this into a Bluetooth speaker, or be able to upload your own songs or sounds to HatchSleep . This is a very expensive sound machine with the capacity to be extra awesome, but truly lacking. 2. The yellow, pink, and orange lights all turn red when you dim them, and don't go nearly as dim as the white light does. Warmer lights are better for your eyes at night but it doesn't make any sense that past a certain dimness, they all go red.

Overall it's a neat product and HatchSleep has functioned well for me for the most part. However, I would not have spent money on this myself after using it, so I'm glad I got it as a gift. Hopefully will be able to use the okay to wake functions as my daughter gets older and maybe there will be updated to make it even more functional down the road.

In some regards I love the Hatch- I love that it has helped my toddler gain independence by providing a visual cue to transition times alone in his room. I love the idea of this product so much but HatchSleep to run it has made it more hassle than it may be worth.

We purchased this after years of waiting but Ultimately I wish we’d gone another route. The time it takes to access HatchSleep and gain control of the device is so frustrating. I have to stand in a certain spot if I’m downstairs so the signal will connect and the load time is insane. We have recently been having a lot of early morning wake ups with our toddlers and unfortunately the Hatch hasn’t always helped. On many occasions where he is finally ‘sleeping in’ past his new normal wake up time I will go in to update the schedule in the clock which is irrelevant- it turns off at the old scheduled time.

Once again my child has gotten woken up by the very thing that is supposed to be helping him get the rest he needs. It’s so frustrating to be putting so much hard work into helping his sleep get back on track to just have the flaws in HatchSleep undo it all by ignoring the changes I’ve made and shutting off the lights and sounds anyways.

This review is for the Hatch Restore sunrise alarm + app. I’ve had it for about 5 months.

Pros: great sunrise alarm, easy to use, attractive on the nightstand, able to dim or turn off the time display at night. Decent selection of audio in HatchSleep .

Cons: I really wanted an alarm clock that allows me to stop using my phone in the bedroom. This is not the solution, since you have to use HatchSleep to set your alarm and adjust what wind down audio you want. I suppose if I woke up at the same time every day (or even at a consistent time on specific days since it does allow you to program a different wake up time for each day) it would be less of an issue. As others have mentioned, I’m also not keen to start paying for their full audio library after the 6 month free trial. I wish I could integrate audio from my Insight Timer app which has higher quality mindfulness meditations from renowned teachers. I’m considering buying the Loftie because you can program it manually, or just a regular, old-fashioned manual alarm clock. If HatchSleep content were free or I could integrate other audio into my routine I might reconsider.

The latest update has made this go from 5 star product for me to a 3 star. Changing the volume and light levels are so irritating. Before you could adjust everything seamlessly, but now they have added haptic feedback which just randomly gets stuck and either won't increase or decrease on demand, or it skips where you want it to be. Also, the light dimmness use to allow me to lower it to a point where it was so dim you couldn't see it glowing throughout the room, but if you looked at it you saw the light. This was perfect for my child's room. Now it just goes from semi bright to dark, no in between. I know that level of light exists because it's still preset like that on my schedule, but you can't get to it when you adjust manually. On top of that they still haven't integrated a way where HatchSleep automatically connects to the device once HatchSleep is opened. For people who only own one and want to make quick adjustments, not waste precious seconds waiting for HatchSleep to load everything this is vital. If I'm honest with myself I would say I should have just stuck with using a cheaper sound machine instead of paying $50 for this device.

I love the Hatch rest with a few exceptions. For the price I feel like it’s should have also had the feature of bluetooth speaker so we can play music that we select from our phones, the sounds provided are very limited. Also I’m quite upset that now you came out with another product the Rest + which is a baby monitor as well, wish you could just add this to an updated so your existing devices can have this function too, but I suppose it’s a hardware issue not just software but I’m still feeling ripped off having payed 70$+ for this. I have no way to return my hatch now since it’s been 7moths in use to buy your new product which clearly is superior Do you offer some kind of trade in so I can update to your new device? Over all I do love he device and know that it will serve us well once baby is grown up enough to understand the colors. I suppose I can live without the monitor part but please if it’s possible add the feature to where we can play music through it, that would really make it worth the price.

I hate to give this less than 5 stars because my wife and I absolutely find this to be critical in our bedtime routine. So much so that we bought a 2nd one for sleeping the baby in another room of the house as well. However, in our use case, all we do is the washing machine sound and our “favorites” programmed in are all 5% sound increments with 0% light and we tap the ring to go up 5% at a time as baby gets sleepier and sleepier. In HatchSleep , each favorite is represented by a different color of the rainbow. Red-10% Orange 15% yellow 20% and so on (ROYGBV). The thing that is anooying to us, is that if you adjust volume or the light up or down in HatchSleep , the % number ops up and then disappears when you’re done adjusting. For….. I guess aesthetic reasons? Why don’t the numbers display all the time? This is also true for the favorites editing screen. If I’m setting up a favorite and I want 30% brightness and 43% sound, I’d like to just glance at the edit screen and see if it’s setup right. I see absolutely zero benefit in having that percentage read out “disappear”. Very odd app programming choice. If HatchSleep creators and users like it this way, why not create a “settings” page to toggle this on or off?

I love your hatch baby rest sound machine! I wanted to provide some feedback regarding HatchSleep :). I love how simple the programming is and it is far superior to others on the market. That being said, I was wondering if you guys could work on integrating an option to play music from the users iphone and also an option to mix white noise with the music by having the volume for the noise separate from the volume of the music. My toddler currently uses a sound machine and in conjunction with that we play baby lullaby radio from a pandora app to add some light lulling music in the background. Even if you couldn’t add a button for users to add their own music, could you create a mixer button to mix the preset lullabies with noise?

Another request is to add a button for customizing a cycle for the lights. I know their is a button to cycle through all of the lights, but it would be great to be able to customize a light color cycle for different occasions (ie a red, orange, yellow color cycle for sleeping).

Thank you so much for the work you guys do and I look forward to seeing what updates you have in store for the future!

I like the hatch and app a lot! very happy that I purchased it and have recommend it to friends! I have two observations: 1. I would like the option to add to my morning routine the same way I can for the night time routine. I understand you can add a bunch of different morning alarms and have them set them back to back, but like why not streamline that the way it is for the night time? 2. I have the premium version so I have access to all sounds, I just don’t like them. I have HatchSleep Headspace and their “sleepcasts” the night time stories are far better! I understand the educational aspect of the hatch stories and I’m sure that is appreciated by some. However the soothing stories on Headspace have nothing to do with anything which makes it easier to just wander off into the scene that they set. I find stories like that to be easier to drift off to sleep with, 45mins ambient sound whispering/quiet narrators it’s perfect. I would love for hatch to expand their libraries, because HatchSleep and speaker are great I just need them to colab with Headspace or something because the stories are not that good.

This programmable night light/sound machine is pretty awesome! I love how many different variations you can choose from (the sounds, colors, brightness, etc). I like the fact I can change a setting on my phone from the next room without having to disturb baby (especially if they’re awake). I have it programmed to turn on at a certain time each night and off at a certain time in the morning. I removed one star because sometimes if I’m not home (and thus my phone is not home) that sometimes it doesn’t turn on at the programmed time. Not a huge issue as I just open HatchSleep and turn on, but still. That’s really my only gripe about HatchSleep /light. And I remember when I first purchased the light and got home. It was daylight hours and I put the light on the highest setting and I remember thinking that it didn’t seem very bright...I was wrong. I rarely use the light feature anymore as our baby sleeps better in the dark, but I used to use it on the dimmest setting and it was still plenty of light to see where I was going/doing during those late night feeds.

*AN HONEST REVIEW FROM A VERY HAPPY CUSTOMER*
…BEST IMPULSIVE PURCHASE EVER!

This alarm works wonders. Not only does it help with my sleep hygiene and winding myself down at night, it also (most importantly for me and my lifestyle) helps me to start my day off right. I’ve always stuck to the traditional blaring alarms and I didn’t realize it was the reason I woke up miserable every morning. Some people can tolerate using noise to wake up, I found that I am not one of those people. Even having my alarm be a song that I liked just didn’t work. I found that noise actually scared me out of my sleep and I woke up frightened. The Hatch Restore has completely changed how I wake up and by using this product I’ve learned what I need to start my day off right. The subtle, gradual light is so gentle that when I wake up it’s in a very natural way that my body can adjust easier to getting out of my sleepy state. The light tells my body that it’s morning time and the additional sound of the birds chirping makes me feel like they’re right outside of my window. It’s just a much happier way to wake up. Thank you Hatch for truly helping me to restore my sleep again and help me tackle my nightly struggles of winding down and my morning struggles of waking up. I feel like a whole new person ☀️

We have been using Hatch baby rest light for our son for awhile now and we love it. He is almost 3 and uses the white noise to sleep. He loves choosing the different colors with HatchSleep on our phone and seeing the light change. It never gets old for him! Great educational tool for learning different colors as well. We have a bed time program set up as well as a Wake up program. His light changes from yellow to green when it is 6:30, and it’s alright for him to get out of his room to start his day. This clock is great for that!

Here is my reason for writing this review... last night the sound and light turned on at 7pm, our sleep program we have set up. A few minutes later the sound turned off but the light stayed on. Then a minute later the sound came back on. My husband got on the Hatch app to turn the program off and on to try and fix it. It seemed fine, so we put our son to bed like normal with no other issues. When I checked my email a few minutes later I had an email from Hatch support... they could tell that our light had a sound issue, because diagnostics are ran when we have HatchSleep open, and they offered to send us a new Hatch baby rest light for FREE! They said that we could even keep the one we have as well. I was blown away! Definitely the best customer service I have ever seen. We filled out our address and our new free light shipped today. Isn’t that awesome?!

We definitely recommend this light!

Since my daughter has been born, we have been trying to find good playlists or songs that can sooth her to sleep. We would always be fighting with our devices trying to get it to play when we needed it to and when to turn off or it would just cycle through “similar” songs which were no where near similar! Haha Without music or background noise at night, our little girl doesn’t sleep as deeply for long. We were told by another parent in store to buy it because it was a lifesaver. We’ve had HatchSleep and the device for a whole day and we’ve used it 3 times already. Seeing that my daughter does not go to sleep easily for her naps, I played the music in the background while nursing her and she just knocked out WITHOUT a fight! TWICE! Timers, color changing, dimming and brightening, song changing.... I will be a loyal customer for the future babies after what I have experienced today! Thank you for an amazing product!

When switching our little guy over to his big boy bed, we knew we wanted to implement an “ok to wake” clock in his room. I ordered a different product first but the sound machine portion was awful and I had no intention of keeping his old sound machine along with a new clock that should have that feature. This was only $10 more than what I had originally ordered and with using the programming feature for bedtime each night we LOVE this! I will definitely be buying another one down the road when we have baby #2. My only wish is that there was an Apple Watch app as I constantly forget my phone when I go to grab him from his nap and I have to either run back down to my phone to switch the saved theme from a red light to a green light or try to hide how to touch the ring to change it once I go in there as I don’t want him interested enough to play with it (we only use the program feature for nighttime as his nap times vary so much each day). That would really be a game changer for us!!

I struggle with sleep to a great extend. I would be awake for two days. Not by choice. I can’t calm my brain down and worry about everything. I have wanted to stay away from medication until it was no other choice. I made the decision to go for the hatch to try. You can always return it. This I won’t be though. I have a routine and I am sleeping soundly without medication! I also am able to wake up on time. This was something I struggled to do which caused me to be late to work often. Especially with Covid I went into a depression where the bed was my best friend. I always felt I needed more sleep. But now I wake up feeling rested and not frightened when the alarm clock goes off. This is the best thing to happen to me. I highly encourage everyone who needs a routine, who struggles with anxiety, who has a hard time falling asleep or staying asleep and even those who dread the morning alarm to just try the hatch. The worst thing that happens is you make a trip back to the store to return. But I am 99.9% sure you won’t need to.

*edit Dec 19*
Not even a month later and here we are again! The Hatch has frozen twice, no linking or resetting works. I have to unplug the device and wait for it to completely die in order to get it working properly again. The only good thing is that it remembers its programming and turns on when I set it up to. This is absolutely insane! I’m close to tossing it in the trash!
*****
Where to even begin?!? I caved and bought this and transferred the cheap “fan like” sound machine to the new baby’s room. I’ve tried to like this, I have! The sound options are horrid! I’ve had to change the noise settings around because nothing is really like a fan. Currently set on dryer. Please change the color sliders to something else they are unpredictable and sometimes have a mind of their own. My current issue is the numerous times I’ve had to reset the hatch or re-link it to Bluetooth. Or the amount of times HatchSleep just freezes or doesn’t work when I am trying to adjust settings. Just horrible. Would never recommend this fancy sound machine. The only nice thing is turning it in via your phone. Otherwise stick to the cheap alternative.

I would’ve purchased something different but my gf got the Hatch Rest. It’s just lacks innovation. It can’t keep up with technology, you can’t upgrade it to do anything else other than what it was preset for. Fine I get it. But as my baby grows and he is now about to be 1 year old, the rest app is just the same as it ever has been. Boring. I just don’t understand, all it takes is a simple software update of some sort to allow it do so much more, it’s capable of doing plenty but HatchSleep remains the same. Same old music same old sounds, same old color changing lights that cannot play other music like classical music, Mozart Beethoven Bach and Vivaldi. So pretty much have to get out the iPad out to play these kind of songs cuz it is what puts the baby to sleep, not the white noise or the birds chirping or any sound on the Hatch Rest. I’m so tired of the same stuff you put out and I’m like why can’t you guys add something to it. A small update, add another lullaby. Do something because your proving to all of us customers, that this device doesn’t grow with the babies it was meant to be for. It’s just the same old Hatch Rest device that I hate to say our baby monitor can outperform any day any time

To be honest, this product doesn’t seem to live up to the hype that surrounds it. I love the concept but some of HatchSleep ‘s features just make it more difficult than it’s worth. The most frustrating piece for me is the fact that my preset programs will often turn themselves on automatically when I have intentionally turned them off heading into a particular day or night. This doesn’t seem like it would be a huge issue, but when it randomly changes and wakes up my peacefully sleeping baby in the early morning hours, it can get quite frustrating. Overall, I’ll still continue to use it because I spent the money on it. But I would recommend others just go for a cheaper alternative without all the bugs that this comes along with.

First I will say that I love being able to schedule our baby’s nap times and bedtime so that the sound machine automatically turns on and I can just go in and lay him down. However, I agree with others that when I need to make adjustments HatchSleep seems “behind the times.” Too many steps to get to my baby’s programmed settings and sometimes those settings are very slow to load which allows time for my phone to become a distraction to my baby and impede the entire process of laying him down or keeping him asleep. Also if I change the programmed settings during one of his naps to extend the time the sound machine is running, HatchSleep doesn’t follow the new settings. So the sound machine turns off when I want my baby to keep sleeping and I have to open HatchSleep to turn it back on or my baby wakes up and the nap has to end. So many improvements needed to HatchSleep.

With this being a $60 sound machine, I was expecting there to be many options of personalization within HatchSleep . The positive is that it is a good quality sound machine. There is plenty of variation in the types of sounds, lights and volume (we rarely have it all the way up since it’s such good quality with the volume range).

Negative, the sounds don’t fade from one to the other. It sounds like it will when you’re testing it out, but when setting timers they just switch one directly to the other. I wish there was a fade option to that had as much variation in speed and frequency (in case you didn’t want to jolt your kid out of their beds).

Secondly, you can’t even change the way time is within HatchSleep . We are a military family so a 24hr clock is preferred. Within HatchSleep , you’re unable to customize anything. The clock shows like a normal one just with 0s in front of it (ex. 0742pm).

*Updated*
You guys. This company is great. They really read reviews and listen to suggestions, and work diligently on improving their app and the device itself.

I love the new sliders, which help me get the light as dim as possible at bedtime.

The program feature has been amazing. My 2yo fully knows that he can’t get up until it’s “bluey-green or greeny-blue.”

One thing I wish they would bring back: auto-connecting to the Hatch. I have to select my son’s hatch every time I open HatchSleep , but would love to skip that step.

Old review:
Just got my Hatch Baby Rest a couple days ago, and it has been a great addition to the nursery. My son loves the different color lights (and I love the "custom" color feature). The white noise sounds are very soothing. I haven't used the programming feature, but I'm sure that I'll be using that when he's a little older.

My wish list for the next update:
- fade out option for the timer! (The light and sound turn off abruptly, which is a bit jarring)
- ability to name the touch ring favorite settings, and have them be in-app favorites as well (so I can pull up "Bedtime" or "Morning", etc.)
- smoother volume adjust (this is mainly a Bluetooth issue--the slider in HatchSleep is nice, but the Hatch jumps to that volume instead of sliding into it)
- option to use own audio for white noise maybe?

We love the light and the sounds that come with it. My daughter is staying in her room more often and easier than she used to. I just wish there were a few modifications. I would have loved to be able to upload stories or songs to it for her to listen to during her quite time (or nap time depending on the day.) I also wish there was a way to lock her out of changing the settings and playing with it.
Lastly, I would love to be able to use it for emotional regulation. Everything about it is ultra soothing. It seems to calm her down very easily. I just wish that it had a pulsing kind of light that would help guide her in some deep breathing and would be able to use as a kind of time out light as well. For instance, the light would change colors or slowly dim with each pulse (breath) and she’d have to stay in time out until it shut off (3 min timer or so.)
Maybe there are some of these features already, and I just haven’t found them. I’ve only had it for a few days, but it seems to be helping soo much already.

I have anxiety and my ears ring which can both make it really difficult to fall asleep, stay asleep, and wake regularly. After browsing sound machines, I found this and thought it could be helpful for me since the light would be calming and the sound would drown out the ringing. I’ve only had it out of the box for about 20 min but so far I’m very impressed!

Sound- excellent sound quality, wide range of volume levels + option to turn sound completely off for just a night light, good selection of sounds

Light- excellent light quality, wide range of brightness levels + option to turn it completely off for just sound machine, choose any color in the rainbow or even customize a color of your own

App- great user interface, helpful introduction that walks you through features, easy to use and settings are all customizable

**My only request would be please add more sound options (perhaps a few more white noise options + variations of existing nature sounds).
The existing ones are pretty good, but I do wish the ocean option was more dynamic (more ebbs and flows in the sounds where you can hear waves crash and recede - sort of like inhaling and exhaling - I’ve found this to be very helpful with anxiety).**

Thank you for making a wonderful product!

We have been using Hatch baby rest light for our son for awhile now and we love it. He is almost 3 and uses the white noise to sleep. He loves choosing the different colors with HatchSleep on our phone and seeing the light change. It never gets old for him! Great educational tool for learning different colors as well. We have a bed time program set up as well as a Wake up program. His light changes from yellow to green when it is 6:30, and it’s alright for him to get out of his room to start his day. This clock is great for that!

Here is my reason for writing this review... last night the sound and light turned on at 7pm, our sleep program we have set up. A few minutes later the sound turned off but the light stayed on. Then a minute later the sound came back on. My husband got on the Hatch app to turn the program off and on to try and fix it. It seemed fine, so we put our son to bed like normal with no other issues. When I checked my email a few minutes later I had an email from Hatch support... they could tell that our light had a sound issue, because diagnostics are ran when we have HatchSleep open, and they offered to send us a new Hatch baby rest light for FREE! They said that we could even keep the one we have as well. I was blown away! Definitely the best customer service I have ever seen. We filled out our address and our new free light shipped today. Isn’t that awesome?!

We definitely recommend this light!

We have been using our hatch for 5 months now and we absolutely love it! My little one cannot sleep without it, and I sleep better with it on too. It had some issues with sound and staying connected to HatchSleep and hatch recognized the problem and promptly sent us a new one! Talk about customer service!!!! HatchSleep is so easy to use and works pretty much flawlessly, minus the aforementioned issue that they corrected.
My only request would be an option to add music. Currently we use a separate speaker to play soothing music along with the white noise to help our daughter sleep. I would love if some sort of sound layer was an option!
I honestly have no complaints about the product and I highly recommend it!!!!
Thank you for an amazing product!!!
~Desirae