Contact MEATER Support

by Xxtroenxx

I backed the meater smart thermometer on indiegogo back in 2016 and waited patiently for over a year to receive my product. Promised essentially unlimited range for temperature tracking, I was sold immediately. And no wires to boot! However, the product has been nothing but a disappointment from my first cook. I have a traeger Texas elite 34 pellet smoker and when I use the probe, I can get no more than 10 feet from my grill before losing Bluetooth connection to my meater. I’ve also tried the meater link, which uses Bluetooth to connect to a device near the probe and WiFi to connect that device to a second device. Still a no go. Same problem with meater cloud. When I contacted meater about these issues, they had me complete a range test, making sure the probe is unobstructed by anything. Meaning it’s not in my grill, creating a test that is impractical as it’s not a proper demonstration of the products use. I was told the product is in working order and that my grill is incompatible with the probe as it blocks too much Bluetooth signal. I would absolutely not recommend this product for anyone that does a significant amount of smoking, or grilling with a closed lid.

by Keya Dash

Grilling and searing frequently use temperatures in excess of 500 degrees but, astonishingly, this dumb thermometer doesn't work at such temperatures. Trust me, when the ambient temperature gets over 500 degrees, the stupid app loudly blows the klaxons every few seconds and then blocks the entire screen with a bright red warning message so you can't see anything else. I mean it, you really can't see anything. You can't even see the meat temperature anymore, which was the entire point of all this. The product designers and app programmers must not know anything about grilling, because these are very stupid problems to have.

As for this app, its hard to give even one single star for this abomination, a thermometer app that, deliberately by it's design, doesn't show the meat temperature. It's only exacerbated by the fact that the underlying product won't work over 500 degrees, a temperature that most home ovens and even some toaster ovens can achieve.

by CMCJV

I bought the + model thinking I would have ample range in my small backyard. The probe will not stay connected even though all lights are green and the probe is charged. I’ve run all the trouble shooting tips with no joy. It’s the definition of insanity. I try the probe each time I cook a piece of meat and each time I’m disappointed. I’m very confident it’s not me.
Also, prepare to receive more emails than you ever dreamed possible from a meat probe company. I had to designate all the emails spam because I couldn’t stop the inundation otherwise. If I wanted an email from the company everyday (sometimes multiple in one one day) I would have asked for them. And, you are almost forced into the emails.
I was hoping for a simple to use Bluetooth thermometer but that isn’t possible with MEATER+. It’s waaaayyyy more complicated than it needs to be.