Contact HidrateSpark Water Tracker Support

The idea for tracking water intake is interesting, though the app leaves much to be desired in terms of usability. Menu items are often named in an unclear manner, leaving users guessing as to what they actually mean. Performing simple functions, like changing the color of the lights on the base, are a huge hassle; just this function alone takes multiple seconds to actually register. As a computer engineer myself, I have no idea why it the app needs to (seemingly) synchronize with the device itself before registering (and returning responsiveness back to the UI). Additionally, the biggest and most egregious problem, is that hidrate thinks that they’re building a platform from which to syphon money from its paying users: they offer in app purchases for “options” that a user would consider standard: changing the color of the base of the device. Want to assign a simple color change that’s not part of the basic six color options? That’ll be $5. This is a simple LED controller; I have no idea why the business side of this startup would believe that they should nickel and dime users who have already paid a significant sum for simple cosmetic features. This isn’t a multiplayer game—these are simple functions that shouldn’t be held back for a stupid $5 sum. As a result, I cannot recommend this device, or the app, to any other potential users. Beware and choose wisely with your dollar.

I long ago gave up on using the sensor stick because it required near daily recalibration to record the full amount of water I drank, despite following the guidelines. The app also functions poorly for manually recording water consumption. It seems to fail to record manual additions without or until it finds an internet connection, which seems unnecessary for simply tracking your own consumption. (Do the developers need to be monitoring our water intake?!) It also has an annoying bug where it will sometimes double count the most recent addition and won’t correct itself until you switch to the history tab. The alerts are also wildly unreliable. In theory if you haven’t made suitable progress (probably defined as some percentage of your goal) toward your target for the day, it will send notifications at noon and at 5 p.m. But some days those alerts come and some days they don’t. What’s also annoying is that if you’ve met your goal but it subsequently increases it due to additional activity, it won’t alert you that you need to drink additional water to meet the newly upward-adjusted goal. And the latest kicker is that this morning the app has almost completely crapped out. It won’t let me add anything for today and won’t save any updates to previous days.

Very deceiving that you have to pay an extra 5 bucks to customize colors. I already paid 60 bucks for the bottle then they want 4.99 tor just to pick some colors. My smart home light bulb has millions of color combinations and it’s all included with the cost of the product so it’s disappointing that Hidrate is charging extra. Same thing with my ember Mug, I can use a color wheel to choose any color: When it’s time to replace the bottle things like this is why people shop around. There’s no reason why the company needs to nickel and dime customers through the app for buying their product. It makes me think of what else they will try to charge for on the future and if I want to be a repeat customer. Still debating if I want to ship around and return the 2 bottles I just received today. It’s these little features that make the difference and to have to pay for them is frustrating. Also, even with the pay feature you can only buy 1 color, it’s not even that they let you unlock all the features. Whoever came up with this idea needs to know it’s cheap and terrible, and will only lose customers over time. Unlock the features like your competitors otherwise you’ll start losing customers.