Mural app not working? crashes or has problems?

Mural Status

Published by Tactivos Inc. on 2023-08-24

MURAL is a collaborative intelligence company powering effective ideation,
innovation, alignment, and team building at 95% of the Fortune 100. Work
together in real-time or asynchronously with a digital whiteboard and
collaboration features designed to inspire better collaboration that leads to
business-driving outcomes.

I have a problem with Mural

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Most reported problems

Reported Issues: 1 Comments

By Ngo 1 year ago

See black screen unable to use mural app on laptop (Microsoft Edge)

Common dislikes about Mural app

- Missing feature to import/paste links

- Lag on iPad Pro

- Confusing and laggy to add post it

- No way to add photos

Have a Problem with Mural - Visual Collaboration? Report Issue

Common Mural Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mural app on iOS and Android devices. Solve all Mural app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mural iPhone Issues and Solutions

Mural iOS app crashes, not working, errors
Mural iOS app network issues
Mural on iOS has black/white screen

Mural Android App Issues and Solutions

Mural has errors/crashing/not working
Mural server network connectivity issues
Mural has black screen

Mural iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mural app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mural app crashes or not working on Iphone (iOS):

Close and restart the Mural app on iPhone
Update Mural app to the Latest Version for iOS
Uninstall and reinstall Mural iPhone app
Update your iPhone to the latest iOS version

Fix Mural on iPhone unable to connect to server/internet connection issues::

To resolve Mural network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mural black/white screen (blank screen) on iPhone:

Follow the Mural iOS app troubleshooting guide Here →

Mural Android App Issues and Solutions

Fix Mural not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mural app issues:

Force Stop the Mural App
1. On android, goto "Settings" » click Mural app. » click "Force Stop".

Update Mural to the latest version on PlayStore

Clear Mural App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mural app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mural.

Fix Mural unable to contact server/ Mural internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mural » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mural » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mural on android.

Solve Mural black/white screens issue on Android:

Follow the Mural android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tactivos Inc., developers of Mural.

58.82% Contact Match

Developer: MURAL

E-Mail: [email protected]

Website: Visit Mural Website

100% Contact Match

Developer: Grupo Reforma

E-Mail: [email protected]

Website: Visit Grupo Reforma Website

About this app

Work together in real-time or asynchronously with a digital whiteboard and collaboration features designed to inspire better collaboration that leads to business-driving outcomes. this app is a collaborative intelligence company powering effective ideation, innovation, alignment, and team building at 95% of the Fortune 100. The this app App for iPhone and iPad keeps you connected to your team and enables you to capture and share inspiration on the go. Innovative teams at IBM, Intuit, Microsoft, GitLab, Steelcase, Thoughtworks, and Atlassian use this app to collaborate from anywhere.