Gruffalo app not working? crashes or has problems?

Gruffalo Status

Last Updated on 2017-02-16 by Magic Light Pictures Ltd.

I have a problem with Gruffalo

Are you having issues? Select the issue you are having below and provide feedback to Gruffalo.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Gruffalo: Puzzles? Report Issue

Common Gruffalo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Gruffalo app on iOS and Android devices. Solve all Gruffalo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Gruffalo iPhone Issues and Solutions

Gruffalo iOS app crashes, not working, errors
Gruffalo iOS app network issues
Gruffalo on iOS has black/white screen

Gruffalo Android App Issues and Solutions

Gruffalo has errors/crashing/not working
Gruffalo server network connectivity issues
Gruffalo has black screen

Gruffalo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Gruffalo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Gruffalo app crashes or not working on Iphone (iOS):

Close and restart the Gruffalo app on iPhone
Update Gruffalo app to the Latest Version for iOS
Uninstall and reinstall Gruffalo iPhone app
Update your iPhone to the latest iOS version

Fix Gruffalo on iPhone unable to connect to server/internet connection issues::

To resolve Gruffalo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Gruffalo black/white screen (blank screen) on iPhone:

Follow the Gruffalo iOS app troubleshooting guide Here →

Gruffalo Android App Issues and Solutions

Fix Gruffalo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Gruffalo app issues:

Force Stop the Gruffalo App
1. On android, goto "Settings" » click Gruffalo app. » click "Force Stop".

Update Gruffalo to the latest version on PlayStore

Clear Gruffalo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Gruffalo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Gruffalo.

Fix Gruffalo unable to contact server/ Gruffalo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Gruffalo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Gruffalo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Gruffalo on android.

Solve Gruffalo black/white screens issue on Android:

Follow the Gruffalo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Magic Light Pictures Ltd., developers of Gruffalo.

Verified email

Contact e-Mail: [email protected]

About this app

You can play this app: Puzzles on iPhone (4 and above), iPod Touch (4 and above), iPad (2 and above) and iPad mini. These games are brought to you by Magic Light Pictures, producers of the Oscar nominated animations 'The this app' and 'Room on the Broom' as well as the 'The this app's Child' and 'Stick Man'. Featuring 6 character led games and 18 levels that combine fun game play with intuitive design. Based on ‘The this app’, the classic children’s picture book written by Julia Donaldson and illustrated Axel Scheffler. Children can play with the this app, Mouse, Fox, Snake, Owl and even race against them all! • Ready, steady, go! Carefully developed to improve cognitive ability, working memory, logical thinking and hand eye coordination. Play with all the characters from 'The this app', the UK's favourite bedtime story! Clear the track and race the characters! Previous versions of these devices will not be fully supported. If you experience any technical difficulties please email office@magiclightpictures.