Eleo app not working? crashes or has problems?

Eleo Status

Last Updated on 2024-06-22 by Odilo

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Common Eleo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Eleo app on iOS and Android devices. Solve all Eleo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Eleo iPhone Issues and Solutions

Eleo iOS app crashes, not working, errors
Eleo iOS app network issues
Eleo on iOS has black/white screen

Eleo Android App Issues and Solutions

Eleo has errors/crashing/not working
Eleo server network connectivity issues
Eleo has black screen

Eleo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Eleo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Eleo app crashes or not working on Iphone (iOS):

Close and restart the Eleo app on iPhone
Update Eleo app to the Latest Version for iOS
Uninstall and reinstall Eleo iPhone app
Update your iPhone to the latest iOS version

Fix Eleo on iPhone unable to connect to server/internet connection issues::

To resolve Eleo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Eleo black/white screen (blank screen) on iPhone:

Follow the Eleo iOS app troubleshooting guide Here →

Eleo Android App Issues and Solutions

Fix Eleo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Eleo app issues:

Force Stop the Eleo App
1. On android, goto "Settings" » click Eleo app. » click "Force Stop".

Update Eleo to the latest version on PlayStore

Clear Eleo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Eleo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Eleo.

Fix Eleo unable to contact server/ Eleo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Eleo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Eleo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Eleo on android.

Solve Eleo black/white screens issue on Android:

Follow the Eleo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Odilo, developers of Eleo.

About this app

Esta aplicación permite el acceso a la plataforma de préstamo digital del mismo nombre, que se ha desarrollado a instancias del Ministerio de Educación, Cultura y Deporte como complemento a los servicios de los centros de recursos y a los programas de mejora de la enseñanza y aprendizaje de la lengua y cultura españolas en el extranjero.