YouGov app not working? crashes or has problems?

YouGov Status

Published by YouGov plc on 2024-01-07

I have a problem with YouGov

Are you having issues? Select the issue you are having below and provide feedback to YouGov.

User reports:
App has problems

User reports 4

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

100.0%

Account

75.0%

25.0%

Reported Issues: 4 Comments

By Paul Olsen 8 months ago

Rewards card haven't been issued and I keep getting unable to reach server message trying to claim my $5

By Richard Williams 11 months ago

Problem with my account No reply from Help Centre

By Russell cooper 1 year ago

App not working for 2 days now… it flicks on then goes back to Home Screen

By Gillian Campbell 1 year ago

I have over 5000 points and your saying I can get £3.85 where's my £50 that's what my reward should be

Common dislikes about YouGov app

- Some users have reported not receiving points for completing surveys or other activities.

- The support team may not be responsive to user feedback or issues.

- Some users have experienced technical issues with redeeming rewards.

Have a Problem with YouGov? Report Issue

Common YouGov Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot YouGov app on iOS and Android devices. Solve all YouGov app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

YouGov iPhone Issues and Solutions

YouGov iOS app crashes, not working, errors
YouGov iOS app network issues
YouGov on iOS has black/white screen

YouGov Android App Issues and Solutions

YouGov has errors/crashing/not working
YouGov server network connectivity issues
YouGov has black screen

YouGov iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever YouGov app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix YouGov app crashes or not working on Iphone (iOS):

Close and restart the YouGov app on iPhone
Update YouGov app to the Latest Version for iOS
Uninstall and reinstall YouGov iPhone app
Update your iPhone to the latest iOS version

Fix YouGov on iPhone unable to connect to server/internet connection issues::

To resolve YouGov network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix YouGov black/white screen (blank screen) on iPhone:

Follow the YouGov iOS app troubleshooting guide Here →

YouGov Android App Issues and Solutions

Fix YouGov not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent YouGov app issues:

Force Stop the YouGov App
1. On android, goto "Settings" » click YouGov app. » click "Force Stop".

Update YouGov to the latest version on PlayStore

Clear YouGov App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "YouGov app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch YouGov.

Fix YouGov unable to contact server/ YouGov internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click YouGov » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got YouGov » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch YouGov on android.

Solve YouGov black/white screens issue on Android:

Follow the YouGov android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at YouGov plc, developers of YouGov.

100% Contact Match

Developer: YouGov PLC

E-Mail: [email protected]

Website: Visit YouGov Website

63.16% Contact Match

Developer: YouGov PLC

E-Mail: [email protected]

Website: Visit YouGov PLC Website

About this app

Earn points, answer interesting surveys and redeem your prizes within YouGov ! this app’s official app puts the power of participation in your hands, wherever you go.