YouGov Direct app not working? crashes or has problems?

YouGov Direct Status

Last Updated on 2021-02-15 by YouGov plc

I have a problem with YouGov Direct

Are you having issues? Select the issue you are having below and provide feedback to YouGov Direct.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

1 Reported Issues: 😵🆘🛟🚨📢

Sharon Morrison

2022-07-31

trying to redeem £15 credit to my bank account and it keeps being returned. i have updated my bank details and address. can you help please? i tried to log in on my laptop but never received log in code.

Showing 1-1 of 1

Have a Problem with YouGov Direct? Report Issue

Common YouGov Direct Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot YouGov Direct app on iOS and Android devices. Solve all YouGov Direct app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

YouGov Direct iPhone Issues and Solutions

YouGov Direct iOS app crashes, not working, errors
YouGov Direct iOS app network issues
YouGov Direct on iOS has black/white screen

YouGov Direct Android App Issues and Solutions

YouGov Direct has errors/crashing/not working
YouGov Direct server network connectivity issues
YouGov Direct has black screen

YouGov Direct iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever YouGov Direct app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix YouGov Direct app crashes or not working on Iphone (iOS):

Close and restart the YouGov Direct app on iPhone
Update YouGov Direct app to the Latest Version for iOS
Uninstall and reinstall YouGov Direct iPhone app
Update your iPhone to the latest iOS version

Fix YouGov Direct on iPhone unable to connect to server/internet connection issues::

To resolve YouGov Direct network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix YouGov Direct black/white screen (blank screen) on iPhone:

Follow the YouGov Direct iOS app troubleshooting guide Here →

YouGov Direct Android App Issues and Solutions

Fix YouGov Direct not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent YouGov Direct app issues:

Force Stop the YouGov Direct App
1. On android, goto "Settings" » click YouGov Direct app. » click "Force Stop".

Update YouGov Direct to the latest version on PlayStore

Clear YouGov Direct App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "YouGov Direct app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch YouGov Direct.

Fix YouGov Direct unable to contact server/ YouGov Direct internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click YouGov Direct » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got YouGov Direct » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch YouGov Direct on android.

Solve YouGov Direct black/white screens issue on Android:

Follow the YouGov Direct android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at YouGov plc, developers of YouGov Direct.

About this app

Researchers and marketers can contact you through YouGovDirect, inviting you to share your opinion and showing you tailored advertising based on the data you are comfortable with sharing. YouGov’s new platform YouGov Direct puts you in control of your data and allows you to get more value from that data by paying you for its use. Discover the power of your data with YouGov Direct.