Contact Transit Stop Support

by Sara20122

The functionality of usability of this app have gone way down ever since their recent upgrades. Only showing the # of minutes away as opposed to the actual ETA makes it more difficult for those of us who have transfers to coordinate. The layout is not intuitive and it often crashes.

More importantly though, the reliability is awful. The estimated times of arrival are off way more than they are on. You’ll have a bus/train that will be “1 minute approaching” for about 10 minutes one day, then you’ll have a train that’s coming in 7 minutes, the 30 seconds later it’s 1 minute away. You’re much better off downloading another app, this is a completely unreliable system.

by Harper Hadley

The times are accurate about half the time. I will commonly miss a bus because when it says 5 minutes, it means anywhere from 1 to 8 minutes (and yes, I am constantly refreshing the app). Other times the app will say the next bus is 25 minutes away so I don’t need to rush out. However, I’ll see a bus cruise by the stop about 14 minutes later while I watch from the window at work. Had I known a bus would have been there before the time they listed, I would have gladly ran outside earlier. This is a good app only if you don’t need to rely on it and have a large, flexible window for arriving at your destination. If any of the developers or people that provide the data for the app are reading this, please consider providing more accurate data so that this can actually be useful in a somewhat consistent manner.

by KittyKatie222

I deleted it. It worked fine for a few days, then started to freeze and wouldn’t open. Also it’s not easy to use, took me a minute to figure out how to switch back from “favorites “ to “all lines”. All lines are featured for a given stop instead of just the one you wanna use in the direction that you wanna use, it’s confusing when you only have a few seconds to catch the train you need. Used to have a different app on old phone, never failed me and was easy to use, maybe that’s why I’m disappointed with this one.