Contact TeamLive Support
Company Name: Harri
About: TeamLive is a highly intuitive and useful team scheduling and communication
platform, built specifically for the hospitality industry by seasoned
hospitality professionals..
TeamLive Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Harri
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E-Mail: [email protected]
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Privacy Policy: http://harri.com/privacy
Developer: Harri
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5 Most reported problems 😔💔
Good evening, Team Live. I’m reaching out for assistance with accessing my account. I am a McDonald’s employee and I’m having trouble logging into the Team Live app using my Harri account. After I sign in, I receive the message: “Employee access only. This site is for employees. Either log in here with an employee account or log in to harri.com if you are a manager.” I need to access Team Live so I can enter the Team Hub PIN that was sent to my email. Could you please help me resolve this login issue? Thank you.
For some reason, when trying to log in to check my scheduled shifts or accept offered up ones, I am told that my account is not an employee account. It's workeds in the past before and I am genuinely tweaking over this. Please get back to me about the issue ASAP.
Shift pickups need to be improved
by Mmkayya
I miss HotSchedules because of how annoying TeamLive’s shift pickup system is. If you or someone else picks up a shift, it should be removed from the available shifts to pickup section. Or at least tell you how many people have already also picked it up. Also, automatic pickup is a feature i miss greatly. If I know i’m available to pick up a shift the second the schedule comes out, I should be first in line for it. Not just whoever is attached to their phone the most & sees it first. I don’t want to need to have my ringer on so I can be the one with the quickest fingers! And being on call for covering a shift until the managers approve it just to find out last minute that someone else was quicker in picking it up than you is just frustrating. TeamLive is user friendly but these are simple improvements that can be made to make the lives of the employees that uses this platform easier!
Convince your company to use an alternate scheduling system!!
by Frismaris
The worst scheduling app I’ve ever used. My company switched to Team Live from HotSchedules and we’re all incredibly upset about it. The app is hard to use, clunky, and doesn’t provide you with any information outside of what time you are scheduled to work. “Team schedule” is a complete joke where you see THE ENTIRE STAFF list (not even in any discernible order) of who’s working that day with tiny initials listed next to their shift. With “Messages” you can only search for people and not key words or phrases that might be in previous messages sent out. Bottom line, Team Live needs to look at what other apps in this category are doing and improve BIG TIME!!! There are FAR superior apps and systems out there and you’d be better off convincing your company not to make the switch.
Absolutely awful
by WhitNR
It won’t let me login even if I input the correct info. It will just show a loading screen for hours… sometimes days. I have to delete and redownload the app multiple times in a row in hopes that it will let me login. I have the most recent update. I can’t pick up, trade, or release shifts just because my app doesn’t work. I can’t check my schedule at all. I have to ask my managers or coworkers to check my schedule for me because my app won’t work. It’s so frustrating. Quite literally the worst and most frustrating app that I have ever used.
Have a Problem with TeamLive? Report Issue
Why should I report an Issue with TeamLive?
- Pulling issues faced by users like you is a good way to draw attention of TeamLive to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a TeamLive customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TeamLive.
