Contact SecuritySpy Support
Company Name: Ben Software Ltd
About: The official iPhone, iPad and Apple TV app for our macOS CCTV software
SecuritySpy (securityspy.com).
SecuritySpy Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Ben Software Ltd
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3 Most reported problems 😔💔
Look elsewhere for cctv software
by Ip Fail
I’ve had several versions of this product and none of them work easily or reliably. Sometimes they will function properly for a week or two but inevitably they crash and if you don’t check the system routinely you could be left with days weeks or months of unrecorded footage. The developer is pretty greedy and charges for updates and adding additional cameras to the software. Fortunately camera manufacturers and others are now releasing free or very low cost software that does everything this product does and more
Completely Unreliable
by Nick Animii
I have have been using Security Spy software for many years. I have tried using the SecSpy app on numerous iPads and iPhones for many years as well. I use the latest Netgear Orbi routers, and have had a Nighthawk as well. The app does not connect. Port Forwarding is turned on, and UPnP enabled. I have no problem with other applications. I have corresponded many times with the developer and have complied with everything he said. He says it SHOULD work. The only solutions he offers are all of the expensive other options besides port forwarding. This product is wothless.
Killed the schedule
by Osmar Silva
This version killed the schedule. If you have a schedule to arm the cameras for example, from 7:00 am to 3:00 pm and for some reason before 3:00 pm you have to manually disarm it, next day the schedule will not arm the cameras until you go to the app on the server and set the actions back. I already contacted the support several times and I always got the same excuse, “there is an update coming soon” but it never happened.
Ben, you’re aware about this bug, please fix it.
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Why should I report an Issue with SecuritySpy?
- Pulling issues faced by users like you is a good way to draw attention of SecuritySpy to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SecuritySpy customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SecuritySpy.
