Contact Prime Time Shuttle Support

by Cakerll

As was described in my PrimeTime - Part l review , I had booked an advance round-trip reservation prior to a scheduled international flight. As per my booking, I was expecting to be picked up at the Philadelphia airport arrivals location at 5:25 PM upon my return to the States, and to be driven back to my suburban New Jersey residence, approximately 23 miles from the airport I don’t know if you can even imagine my shock when I was checking my email at the Dublin airport prior to departure only to find that PrimeTime had contacted me that day to let me know that my shuttle reservation had been canceled. A related text message informed me that this was due to “the full capacity of our private car”. As this had been booked and paid for before my outbound flight I am not even sure how that could occur. Totally unacceptable to leave an elderly woman traveling alone abandoned at an airport following a 7 hour international flight. I can only be thankful that I did have access to Wi-Fi at the Dublin airport so at least I got the communication and had 7 hours flight time to plot my next move before arriving. Things were definitely happening in South Philly that evening since the Eagles were playing the Steelers with a 4:25 PM start time but I certainly don’t see how that could’ve affected a private car from the airport as fans were already at the stadium. Anyway, I’ll never use PrimeTime shuttle again and lastly, GO BIRDS!

by SD_Gringo

I booked online the first time and had a great driver and a great ride. I chose this company because Super Shuttle (my standard option for years) did not have an economical rides available. I booked two more times in Sep 2019, both online (not this app), and no driver showed. Despite text and email confirmations within two hours of my paid pickup time, I received a call from the dispatcher one minute before pickup asking if I heard from the driver. My app showed a map but not the location of my driver. The dispatcher tried for about half an hour trying to get me a driver before I resorted to a ride-share for my ride to the San Diego airport. A few days later, I received a call and email after I went to bed to tell me they had to cancel my reservation for the next morning - I saw the messages when I awoke the next morning, making it challenging to find an alternative on short notice. Both reservations that week were for 4am pickup. I can understand how challenging it can be to find reliable help for that hour of the morning. One bad driver can really hurt the reputation of a good company. I intend to look for another company for my future trips, or rely on one of the ride-share companies.

by LAX Fellow Traveler

DO NOT BOOK THIS SERVICE. You’re better off being dropped off by friends/family or other reputable ride shares like Uber or Lyft. This is what I’ll do moving forward.

My first time experience was horrible. The drivers are rude and do not offer to help with loading luggage. The reservation allows Prime Time Shuttle to track your flight in the event of delays or timing the arrival. Upon arrival, there was a slight delay due to technical difficulties of the plane. These outside factors are outside of the person’s control but should be understandable on behalf of the ride service - I would believe so. The driver did not communicate with me upon arrival, instead I had to follow-up with them. The drivers do not have positive attitudes, exaggerate their waiting times (despite having the flight information) and they let you know they can leave you - even though you booked/paid in advance. Just know that you will not have a smooth service with this company. I wish I never booked this.