OneDesk app not working? crashes or has problems?

OneDesk Status

Last Updated on 2024-10-22 by OneDesk Software

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Common OneDesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OneDesk app on iOS and Android devices. Solve all OneDesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OneDesk iPhone Issues and Solutions

OneDesk iOS app crashes, not working, errors
OneDesk iOS app network issues
OneDesk on iOS has black/white screen

OneDesk Android App Issues and Solutions

OneDesk has errors/crashing/not working
OneDesk server network connectivity issues
OneDesk has black screen

OneDesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OneDesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OneDesk app crashes or not working on Iphone (iOS):

Close and restart the OneDesk app on iPhone
Update OneDesk app to the Latest Version for iOS
Uninstall and reinstall OneDesk iPhone app
Update your iPhone to the latest iOS version

Fix OneDesk on iPhone unable to connect to server/internet connection issues::

To resolve OneDesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OneDesk black/white screen (blank screen) on iPhone:

Follow the OneDesk iOS app troubleshooting guide Here →

OneDesk Android App Issues and Solutions

Fix OneDesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OneDesk app issues:

Force Stop the OneDesk App
1. On android, goto "Settings" » click OneDesk app. » click "Force Stop".

Update OneDesk to the latest version on PlayStore

Clear OneDesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OneDesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OneDesk.

Fix OneDesk unable to contact server/ OneDesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OneDesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OneDesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OneDesk on android.

Solve OneDesk black/white screens issue on Android:

Follow the OneDesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at OneDesk Software, developers of OneDesk.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit OneDesk Website

Privacy Policy: https://www.onedesk.com/privacy-policy/

Developer: OneDesk

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Developer: Zoho Corporation

E-Mail: [email protected]

Website: 🌍 Visit Zoho Desk Website

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Developer: Freshworks Inc

E-Mail: [email protected]

Website: 🌍 Visit Freshdesk Website

About this app

Deliver exceptional helpdesk support and manage your daily tasks on the go. The this app mobile app is designed to connect you to your this app account. Respond to customer tickets, update tasks, collaborate with your colleagues, and track or log time easily from your phone. this app is an all-in-one application for help desk, issue tracking, requirements management, and project management. this app allows you to support customers and manage projects in one place.