Verizon One Talk Reviews

by Lzh09876

VerizonOneTalk is terrible. I didn’t believe the reviews and I wish I would have! I was led to believe it would be the answer I was looking for. One phone, multiple numbers, with the ability to text, call, etc. I have had nothing but problems since the day I installed VerizonOneTalk . I have had to uninstall and reinstall VerizonOneTalk several times but it hasn’t corrected the issues. I have spoken with several One Talk Representatives and I get the same answer, “nothing is wrong.” How can nothing be wrong when I constantly have dropped calls and can’t call the person back for a couple of minutes because it won’t connect. The messaging is disabled so I have to close and reopen VerizonOneTalk for it to allow me to send a text. It won’t disconnect the call so I have to close VerizonOneTalk to disconnect. And it won’t alert me when I have a voicemail so I have to call in several times a day and waste my time going through the prompts. My regular phone service has never dropped a call or had any of the issues One Talk has. I can sit in the same location without moving and One Talk will drop my call but my regular service is perfectly fine. Explain that one. I have been a Verizon customer since they started up in my area. This is the worst experience I’ve ever had. I’m rethinking who my provider should be. You would think with a huge company like Verizon they would take more pride into making sure their products work or offer a helpful solution.

by KBC49

This is by far the worst decision I've made managing my business. The concept is great, but the application could only be worse if it were to curse at my customers when they call or text. I've given Verizon 2 months of my hard earned money to fail miserably at a service I was getting from a totally FREE app previously. To add insult to injury, I was charged more than $130 over what I was told when I agreed to give it a try. Shame on me for trusting Verizon and not doing my own research. If you click on all versions of VerizonOneTalk , you'll see that it has a 1.5 star rating. I just got an email from a customer demanding that I release them from a $30,000 contract ready to start next week, because of "lack of response on our part." I'm beyond frustrated right now. I'm not showing a missed call or message from them all day. I reset my phone, and it shows it from last Wednesday. Right now, I just sent a video to my Verizon rep showing me attempting to open a message and VerizonOneTalk continually just crashing. I explained that the recent app update has just made an already terrible system even worse. The response I got was that I am the only person they have ever had complain or have issues. I mean, seriously? Has America become so lazy that people think they can lie about anything and you won't do your own research? This is how a "valued customer" for almost 2 decades gets treated.

by Tubamindfreak

I chose this option because I thought it would be a better alternative to GoogleVoice. It was not a better option. And unfortunately, it isn’t free either. Functionally: My calls drop often. Texts frequently go unsent due to “not being connected”—whatever that means. Then, on more than one occasion, I send a text once and unbeknownst to me, the text sends several more times, sometimes even a week later. Oppositely, I receive text messages hours and days later regularly. And I presume it’s the same mysterious status of “not being connected,” which again is completely unclear as to what that means and how to stay connected.

As far as my personal opinions about what I dislike: There are no options to change the notification sounds for VerizonOneTalk . I also dislike that the user interface is so unnecessarily laborsome—things like checking your voicemail and navigating options to change voicemail settings requires several steps, that unless you know the numbers for each option by heart you have to wait for the automated voice to tell you how to get to which setting; numbers and things like # and * are on separate keypads; the photo quality is terrible.

The only positive is that I get a local phone number. And as a transplant doing business in the state which I currently live, that’s nice. It’s just a shame that I can’t fully use it.

by Mfitv

I just read the reviews from up to 2 yrs ago. They have the same problems that I have to include the missed calls that never ring but then show up as missed calls. You try to call them back and it won’t connect and drops the call. Also the “you aren’t connected messages.” Calls that come in not being identified as a one talk call( meaning that is a business call). I had this expensive very frustrating service ( if you want to call it a service) since I started my business in Jul of 17 and have had the same problems. The recent up date seems to have made things worse not better. I just went to Verizon and was told that they aren’t trained to deal with One Talk and the only thing He could tell me was to uninstall and reinstall VerizonOneTalk and call the support line and spend hours on the phone with them. (I spent about an hour and a half last night on the phone with them last night, going through several reps to and advanced rep only to get disconnected and no call back and I couldn’t call him back because I had no # and didn’t know who I was talking to at that point.)I mentioned that I may need to look for a better service and he said that may be my best option. As many mentioned One Talk wasn’t my best business decision.

by Hwy 185 Storage

I chose to move to Verizon after the south Texas Hurricane because of AT&T tower and communications issues. But I have never been in such a bind with running my company all because I do not have good communication because of the Verizon One Talk app. My calls chime to be delayed. Sometimes even up to 3 days later I will see missed calls appear. I try and try to pick up voice mails after hours later VerizonOneTalk shows I have received calls and still I am unable to get my messages because of crashing app. I have spoken to regional manager and he advised the same as the store. They have said very little complaints have come in concerning VerizonOneTalk and it is surely my phone. I should delete app. Update any updates needed on my phone then to reinstall VerizonOneTalk . I have done and it helps none. I feel the problem is just getting worse. Then after calling again I get told I need to update my phone. That it is too old. I have a 6plus phone. No one said while I’m standing at their counter the day they sold me the service that my phone would not handle VerizonOneTalk . More than I can say right now I’m frustrated at the fact that my “no front door” business is failing because I am unable to respect my customers enough to just call them back. I don’t know what will happen from here. Bait something has to change.

by Gdmatson

If you’re planning on using VerizonOneTalk for business, you may want to reconsider for now. VerizonOneTalk works perfect 70% of the time. Unfortunately when you’re using this for business, the other 30% can be very costly.
The issues are on both the phone and messaging. My software tracks all calls through my One Talk desk phone. I check the missed calls list everyday due to VerizonOneTalk. There’s typically several calls that went through to the desk phone, but never make it to VerizonOneTalk . On the message side, I will see a notification of a new message on my phone when it’s locked, but then I unlock the phone and go to VerizonOneTalk and nothing is there. They will generally show up several hours later. I get “messages disabled, tap to try again”, which is ineffective. Most of the time, I can retrieve the message by cycling the phone on/off or switching between WiFi and cell data.
This is all very frustrating as a business owner on the road a lot. I have re downloaded VerizonOneTalk at least 20+ times hoping to correct these issues, but no luck.
I’ve been using VerizonOneTalk since Oct 18 and haven’t seen any improvement. It’s a great concept by Verizon, but extremely poor development. For now it’s a 1 star due to the substantial cost I incur from lost or late communication.

by Madpugmug

I was trying to have a personal and business line on one phone. With a business line I could set to DND while still having a fully functioning iPhone for personal use.
VerizonOneTalk is awful. Texts don’t come through with any rhyme or reason. Some right away, some a day later. Sometimes the DND doesn’t work. Calls have awful sound quality and drop easily. You can not move from WiFi to cellular data without losing the call. At all. If you are driving, assume you will lose the call. If you MIGHT keep it you have to guarantee you don’t pass an area where you have a remembered WiFi network that you autoconnect to or, yep, you drop the call.
Text photos are a joke. Most come through pixelated, disappear after a bit, can’t be opened or downloaded. Group texts are a mess if anyone replies.
I will be moving to 2 phones. And I rarely use my business line for calls or texts but the few times it’s been urgent I’ve ended up revealing my private line which now people have saved and started abusing access too. So.... lost purpose there! Can not recommend VerizonOneTalk at all. You will regret it

by Nybuque

Had to reprint business cards as I ended up having to give away the number I was trying not to give away because I have to hang up via VerizonOneTalk and call from my main line. It is embarrassing having your clients not be able to hear you and you have to constantly call them back. Forget about trying to close a deal over the phone. Connection is terrible and it didn’t matter where I was. Billing is screwy. I’m 2 months into having this thing. I have paid a $75 deposit $75 for the first month $25 for the second and some unknown charge that seems to be haunting me. Verizon has one business consultant at this location and he’s good but no one else can make any sense of the billing in the store, knows anything about VerizonOneTalk and the one guy that does can’t make VerizonOneTalk any better. Hoping to work something out so I don’t have to eat these charges.

by Jrod609

I went thru the process of porting my business number to Verizon One Talk but I’ve had numerous problems with VerizonOneTalk in the few months I’ve had it. Multiple dropped calls mid-conversation, failures in the ability to make/receive calls, locked out of the website, and poor quality during the actual phone calls. I have no idea how many calls I’ve missed during these random outages, but I know they exist because I’ve tested it using a home landline. I spoke to a customer service rep who encouraged me to call back if I experienced any more issues, so I did but didn’t get a return call! I even provided details separately to customer service via the email address that Verizon itself suggested in a prior review, but I heard NOTHING back. Why encourage customers to provide more info to assist us but fail to actually assist us? Just to look good within these reviews?
So add that to the list— failure to respond to problems communicated both via phone and in writing.
Anyone have a suggested alternative that works well????

by Sobiloff

VerizonOneTalk is slow to load, and slow to update with calls and texts that have happened since it was last open. Often times it doesn’t show all the texts sent from other One Talk clients sharing the same line. You can’t delete voicemails from VerizonOneTalk , either—you get an error message and have to use the desktop client to successfully delete a voicemail. VerizonOneTalk loses its connection to messaging on almost a daily basis and the only way to get reconnected is to kill VerizonOneTalk and restart. It has the same problem on the voice side, too—in the middle of a call you’ll get “reconnecting” errors at random and have to wait for the connection to come back (and hope your customer doesn’t get frustrated and just hang up). Voice quality on calls is poor, with everyone sounding muddy and difficult to understand. We’ve switched over to Ring Central and have none of these problems, validating that it wasn’t our equipment or networking that was causing problems.

by Acw46

Not to be dramatic but... this is ruining my life. Can I rate half a star? It works, but I am using this for work and the amount of spam calls I’ve received (upwards of 15 daily) since signing up has made it next to impossible to sort out clients from telemarketers. Also, I get notifications from spam texts every few minutes. It’s driving my insane.

On top of that, the call quality is shoddy at best. Voices go in and out as if the person on the other line is somewhere with bad service, but it’s so consistently bad that I know it’s caused by VerizonOneTalk .

This is a great idea but not functional enough to do the job. Also, the call quality could be forgiven if not for the number of spam calls I receive. I cannot stress enough how MANY spam calls I receive daily. It has made it nearly impossible for me to get any work done without having VerizonOneTalk on do not disturb, which almost defeats the purpose. I am losing my mind because of VerizonOneTalk.

by City Kitty Sitter

VerizonOneTalk does not work at all and the tech support has failed me every time I made a complaint or tried to reconfigure the settings. From the first day until the last miserable day my business tried using VerizonOneTalk, we struggled to receive/ make phone calls, check voice mail, could not log into our account, and received no actual assistance from Verizon. We lost money, clients, and our sanity trying to use VerizonOneTalk. Not once did we have a professional conversation without static, interference, or dropped calls. It created a hostile work environment for our reception team and made us work harder than ever to assist clients. In my professional opinion, VerizonOneTalk should be scrapped completely and Verizon should have never endorsed this complete failure for business phone management. The stress VerizonOneTalk caused our team and our clients will not be long forgotten. Don't waste your time!

by Nicholasmeyer2

My company utilized this for about a year and a half and we dropped it today after several complaints from clients over that time. The only problem I had was the most important. Reliability. My desk phone on WiFi seemed to work seamlessly. However on too many occasions neither cell phone would ring simultaneously as designed/set up. The cell phones would have perfect signal and/or being on WiFi when I’d miss these calls. The worst part is I didn’t know how many calls I’d miss over that time from potential clients but would only know about the phone issues when loyal clients would figure out how to call me directly and complain that my main line would just ring, despite not ringing on my end. My phone would notify me too late that someone tried to call. If your company relies heavily on answering every potential client phone call, get a dedicated on a cellular line, I wouldn’t use onetalk voip. I just added another line and will field all calls until I can find a suitable replacement.

by TAMDVM

I constantly have to tap to connect to text messages. Calling is not great. I primarily use VerizonOneTalk to share a business number with an assistant. Almost exclusively use for texting. Performance for me would be greatly improved if 1. Any contact information saved within VerizonOneTalk transferred to other app users and 2. If we could flag (ideally in different colors) messages. When one of us opens a message it looks read to both of us so If one person needs to respond but the other opens it starts a text thread between the two of us listing messages that need to be attended to - by phone number because again the contact info doesn’t transfer.

In short it is far behind on the technology other messaging systems offer - if there was any other not to expensive option to share a number across multiple devices I would likely be using it. Seems a few updates Verizon should have more than enough capital and app developing help to make the program more functional.

by Ijnedxvgt

I have VerizonOneTalk for the business I work at as I must be available 24/7 for clients. I’ve had continuous issues with VerizonOneTalk including but not limited to: dropped calls, missing voicemails, no calls coming through, texting disabled randomly for extended periods of time, VerizonOneTalk has even uninstalled and reinstalled itself! I’ve had multiple instances where a client was unable to reach me on a weekend during an emergency because VerizonOneTalk was not working properly. I’ve contacted the help desk numerous times to report the issues and request fixes only to be told they see no issues on their end and that I should uninstall and reinstall. I’ve stopped calling for help because it doesn’t help. I’ve resorted to having to uninstall and reinstall VerizonOneTalk over and over again just to get it working again when it decides to freeze up. The only reason I am giving it 2 stars is because it is convenient in the few instances it actually does work.

by L & A Wade

Going to give VerizonOneTalk to stars one star for the overall functionality that is present within VerizonOneTalk . It is fairly intuitive and offers a significant number of features such as transferring calls between other devices inside and outside sources sending text messages etc.

I give the one talk service one star as the ability to virtually work from any location and receive phone calls is an amazing feature and the cost of the service is fairly low, that is if you’re only paying for the virtual number.

However it’s not getting three stars because about 30 to 50% of the time we’re not sure if VerizonOneTalk is even working. We tend to get between 1-2 voicemail notifications via our corporate voicemail system (which is handled separately from Verizon) stating that we have a voicemail from a customer, however neither my phone nor my staff’s phone ever rang.

To make matters worse we have discovered that VerizonOneTalk is now deregistering devices randomly. And we are not able to determine why. When it deregisters it deregisters both devices that we have on the account. This is a problem because we do not use desk phones we simply use the One Talk app and a virtual number piggybacked on our actual’s personal cell phones.

If’s also get dropped calls form VerizonOneTalk . We haven’t had customers complaint, it’s been 6 months, but who knows. If we could get past the stability issues it would be a great decision

by Branmanl

I have an iPhone X, and prior to the current version VerizonOneTalk was totally unusable: calls didn’t come through, notifications were sporadic at best, calls dropped, dialer didn’t work, the phone de-registered at least DAILY and you didn’t know it had until you tried to make a call then found out you had missed 20 calls and voicemails—the list goes on and on. But, the current version is actually more reliable. Please don’t misunderstand, VerizonOneTalk is still horribly clunky and awful and needs A TON of work, but it mostly does what it’s supposed to do now, just not all that well. Fingers crossed that in the next version voicemail notifications will actually start to work—instead of having to call into voicemail multiple times per day to see if you have any! What do you say, Verizon??

by ChristinaET02

We have had this product about a week now. The idea is great and the ability to be able to transfer calls, put calls on hold and roll calls over to multiple lines until someone answers is great for our small business. The downfall is the ONE TALK APP is lacking BIG TIME. There a really NO OPTIONS! You would think you could set priority times for when you want calls. Or set the DND for certain times like 10pm to 6 am. Also I don’t like the fact that even when someone answers the call in my office it still shows like a missed call on my phone so I never know who to call back. It’s also a little overwhelming. I wish the calls only showed up in VerizonOneTalk and not on my phones caller ID log. There could be so so many more options in VerizonOneTalk that are not there. VerizonOneTalk is just really lacking.

by Carolinagirl313

We started using VerizonOneTalk after moving to a remote work model due to Covid. It has some functionality like the ability to transfer a call to someone’s cell phone, but this feature doesn’t always work consistently. We have a scheduled rotation among 5 employees to share the responsibility to answer calls. When I’m not on “phone duty” I select the “do not disturb” feature in VerizonOneTalk AND turn of notifications in my iPhone settings but I STILL get brief but ignored notifications on my phone which interrupts any audio that I may be using at the time with other apps. I would like to see that glitch fixed! Overall, if you have a Verizon business account then this might be a good temporary quick fix. In order for this to be a viable long term solution though, Verizon needs to seriously consider revamping VerizonOneTalk to be more efficient and user friendly.

by JJGG1984

Overall the capabilities of the program are great. Having 3 people who can all answer their business line from one phone is very cool. The execution of it needs improvement. Problem 1: text messages do not always come in as soon as they were sent. This is a problem and needs to be fixed. Problem 2: when one user is on a call using VerizonOneTalk it is not clear that is what happening, so unknowingly I was trying to connect to my voicemail and somehow it connected me to a call that was currently in progress but the call quality was so spotty it wouldn’t not have been possible to join in. If I was about to join a call, it should have said “3-way calling” option to select.
Problem 3: the phone does not always ring from the calls coming in. That’s troublesome and I can’t quit place why this happens.