Contact Zwift Support

by N1Sp

I had been using Rouvy or TrainerRoad with my Smart Trainer, but thought I’d give Zwift a try since our daughter and son in law are now using it. I’m not a big fan of the Virtual World, but was willing to give it a go.
I should first point out that the firmware was up to date on my Hammer H3 and I ALWAYS run a calibration before riding any routes as part of my warmup routine.
Right off I noticed absolutely NO synchronization between negative and positive grade changes. It was actually HARDER to pedal DOWNHILL than up hill. I have NEVER had such a blatant issue with either Rouvy or TrainerRoad.
50% of the time Zwift simply stopped in the middle of a ride leaving me scrambling to keep my workout going. Seems it lost contact with the trainer and my HR monitor, something that has never happened with the other Apps. Another peeve is Zwift only shows the grade changes in graph form as you progress, not of what’s ahead whereas Rouvy and TrainerRoad display the grade/resistance profile of the entire route so you can more accurately pace yourself. Unlike Rouvy, where you can ride REAL roads from all over the world, I found the choice of routes limited and repetitive. I also found simply TOO much going on visually with Zwift for my taste.
If you are looking for a App that functions properly and gives you the impression you’re riding outside on a road forget Zwift, go with Rouvy instead!

by K_Stritz

I tried the free trial of this app and canceled it a day before the app said my trial expired but was charged anyway. I sent a message to customer service and never got a reply. I wanted to like this app and bought wahoo sensors for my spin bike so I can watch but even though my wahoo app instantly recognizes the sensors, the wahoo and companion app almost never does and when it does easily disconnects. I was only able to get it to work 2-3 times in the entire week of the free trial. I spent 40-50 min trying to connect it every time I tried to ride, which is longer than a workout would have been. Very disappointed both in the app and the service. It’s extremely clumsy using this and now I’ve paid $15 for an app that doesn’t work- trying to “wake up” the sensors doesn’t work and there should be a way to control the main app while sitting on your bike by using the companion app. Seems like this works well for people with smart trainers but people relying on separate speed and cadence sensors will probably not be able to use it consistently enough.

by Bgame222

I quit riding to day mid ride. The metrics are a total joke! I picked a ride that was 7 miles long with 232 feet of elevation. They put the 232 hill challenge right at the start. I put in 7 miles on my Bowflex and only went 1.2 miles on Zwift and never saw the top of the hill. Total crap!!! I ride irl and have hills around me of 850 feet and it takes me about 10 minuets to get up them. I spent 25 minutes on Zwift and never got to the top of a 232 foot hill. 🤮🤮🤮🤮 there’s no way their metrics are even close to real life. I don’t need this app to ride!! I can do it on my own!! There also the fact they limit your choices of rides everyday. I PAY for all content. I should be able to access any ride any time any day I flipping want!!! It’s mine I paid for it!!! But nope. Zwift gives you limited choices of rides and only certain days you can access certain rides. What if I don’t train those days??? I won’t ever be able to ride half the routes I’m paying for then. Good bye Zwift. Enjoy the $$ you ripped out of me. You won’t get any more ever!!