Contact Mimo Support

I had purchased a premium subscription back in September and it was working great and I loved the lesson plans. I was learning and making progress everyday. Recently within the last few weeks it seems to register that I don’t have premium any more, I try and restore purchases and it says I already purchased premium, yet I still can’t access the 2nd and 3rd stars on courses like I was once able to. I contacted support and it literally takes 2-3 days just for a response and that is ridiculous. It’s been over a week now, almost two since I lost the ability to fully access the courses and still no help from support. They told me fixes that were easily found in their FAQ, in my initial email I even said I already tried it. What is their response to fixing my issue? Of course it was try the thing that I already did and told them I did! This review is more of a review of support and their ability to fix my problem more than it is a review of the actual content of the app. When it worked it worked great, I loved the courses and layout. But when it stops working, finding help or at least a little transparency is an impossible task.

About 2 years ago (2018) I tried it out their discounted trial for 2 weeks, then I decided it wasn’t for me and I canceled my subscription, but a few weeks later I was charged the subscription. I emailed customer service (who took so long to get back to me) about the issue, they seemed willing to help. In the end they confirmed with me that they canceled my subscription and I will be refunded. Great! A year later 2019, I got charged on mimo again! I talked to the customer service and told them why this was happening, they told me I was still subscribed, so again, they helped me unsubscribed and get my refund back. Fast forward to this year, 2020, I got charged again! I don’t understand why this is happening after constantly getting confirmed my subscription is now canceled. I checked my account and yes it is not subscribed. Why am I keep getting charged? I am worried that I will have this issue happen every single year for the rest of my life. I really don’t want to be dealing with long customer service waits. I am concerned for their incapability to manage private informations.

I do love the feeling of this platform, there is A LOT of potential, but one issue, hearts. Now keep in mind that I’m not the first to complain about it, however I have the biggest hate for this heart system, especially with educational games which should allow me to just do the tests as many times as I need to without having to worry about not being able to learn because “you failed too much, now you must think about the dumb little dip$)+/ that you are”. and this is coming from a beginner who has no clue on this green and blue planet about coding and just started trying to learn. Yes I am going to fail a metric ton of times, but that’s the point of learning, what you succeed at you know and what you fail at you learn from. Now besides that the app is fun and has taught me a good portion already, just remove the hearts(which, yes, is why you get -4 stars) and I will change my rating, if you are reading this devs.