Mercedes me (USA) Reviews

Mercedes me (USA) Reviews

Published by on 2021-04-08

Designed for Mercedes-Benz owners, the Mercedes me app lets you manage your
vehicles on-the-go, from scheduling service, to making payments, to getting
assistance at the push of a button. For 2018 and Prior Models* • Start the
engine • Lock or unlock the doors • Locate and monitor your...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Mercedes me (USA) Reviews

  • By

    Exceptionally unreliable

    I’m baffled at how useless this app is. The remote start feature has been an actual help maybe once in the 18 months I’ve had the car. Every other time I tried to start the car, I got to the car and started it myself before the signal went through the app. No benefit there. The locate feature is quite slow and not worth using this app—my map application remembers where I parked all on its own. Without remote start, or the ability to open or close windows, or turn on seat heaters, check the fuel level or tire pressure, I don’t see the purpose. If the app was reliable in doing what it’s supposed to do, I could give it four stars for at least doing *something*. I haven’t seen another mobile application as unreliable as this one. I’ve worked in software development for decades. In my experience, I’d expect to be fired if I was responsible for this app.

  • By

    Still needs allot of improvement

    App only works part of the time - specifically remote start - and when it does the latency time is way too long between pressing the start button on the app and the vehicle starting. Won’t work with less than half tank of fuel. Shuts off when door is opened (any door). Especially annoying because there is not a remote start on the key. Locking and unlocking is semi reliable. I have waited and been patient long enough with plenty of app updates and still it is below average. My other vehicle is not even remotely in the same class as my Mercedes and the app blows this one away from features to distance. There is no comparison. Quite frankly...Mercedes should be embarrassed. I don’t say these words light either as I truly enjoy the vehicle but cmon... struggles with remote start this day in age... really?

  • By

    The Mercedes Me App works now

    I love the app now. But to get it to work in the beginning was a struggle. The installation process and usage, during the first few days was difficult. It was difficult due to technical issues with the app. But recent usage has been a breeze! I am guessing that recent updates to the app to fix issues to get the Mercedes Me app to work, has proven to be successful. I haven’t had any issues 3 days after installing the app on May 19th, 2020.

  • By

    Pretty good!

    Love the app, however there are a few things I wish it had... love to be able to lock and unlock car. So many times I lay in bed before I go to sleep and think did I lock the car? Nice feature not to have to get out of bed and go downstairs. I like the auto start but I wish it wouldn’t shut off when I get to the car. That is super annoying. I like ai can check my bill and pay from the app.

  • By


    Although I think security is very important, the sign up process is a bit complicated. It would be nice if at the beginning one was informed of the requirement for information by providing a list of those that will be needed. Those information could be collected before beginning rather than scrambling to find each one during the sign up process.

  • By

    Works great

    It works almost all the time. The only problem is sometimes it does not work because of a window was open or gas was too low but it will be better if the will indicate the specific problem if it does not meet the criteria for remote start.

  • By

    Needs work

    This app has nice features, but has a lot of bugs. The most annoying is it requires me to sign the online agreement and login every time. So when you want to remote start the car but have to stop for 30 seconds just to get into the app, then 10-45 seconds more to send the signal to your car, it feels like a waste. This service is not cheap if you have to pay for it, and until they fix these bugs it’s not worth it.

  • By

    Love It

    I love this App just like I love my car. I love that I can start my car, pay my bill, send address from my phone to my GPS, locate it when getting service and that if I forget to lock it in my garage I can go right to the App. Yes I lock my car in my garage. For me it provides luxury convenience.

  • By


    This is app is absolutely awful. The remote start feature rarely works; I consistently receive an error message stating a “technical problem on our end” took place and I should try again after a few minutes. The speed alerts don’t work at all anymore, though it indicates it’s still activated. I let my teenage son drive my car so that I can monitor his driving and location more closely. But with the app being nonfunctional, it’s just pointless anymore. So disappointing.

  • By

    App login information

    Each time that you have to use this app you are asked to read through this lengthy term of use agreement and then accepting. Before, once you signed the term of use agreement you are not ask to do this anymore and you can just go in straight to the login page. This update is absolutely ridiculous. Also, the apps ask you if you want to login using FaceTime ID every time you try to use it even when you checked the stay connected box.

  • By

    It’s certainly not “the best or nothing “!

    It’s lame that you have to use the app to remote start the car. This seemed to be a useful feature here in Texas to cool the car down as you finish in a store or business. You must remember to turn the AC high when you leave the car as there’s no ability to adjust in the app. Half the time it’s either very slow (over 5 minutes), or it simply doesn’t work. Maybe they should outsource this work to Silicon Valley and get it done right!

  • By

    Unrealized Potential

    I have a 2017 E class. The remote start is great ... when it works. Unfortunately, it doesn’t work most of the time, although the remote lock/unlock always works. I haven’t been able to use it for 45 days or so. When I call Mercedes, they say I’m going to have to wait for an app upgrade and they have no idea when it will happen. This isn’t helping Mercedes’ reputation. Update June 21, 2020. It worked for a while, but now is back to not working. Sad.

  • By

    Could be better

    Great app

  • By

    Pretty useless.

    I wish it had the remote start on the key fob like my other car. At least then I could start it before I get to the car. This app rarely loads and when it does it’s so slow! Also, some of us like to open our windows just a crack to ventilate the car while it’s in a hot parking lot. But of course if I do this I can’t remote start. Also, if I am am lucky enough to remote start, why in the heck does the car have to shut off when I unlock it? My other cars keep running and all I have to do is press the brake pedal and the start button and I’m ready to go. All in all, I thought Mercedes could have done better.

  • By

    Mercedes Me App

    I love this app, such as the car functions lock/unlock, engine on/off, start/stop car, ease of making a car payment etc. A must have accessory with your Mercedes.

A better way to Contact apps

You can now contact Mercedes me (USA) customer service directly
via Email using our new site -

Contact Mercedes me (USA) directly

Is Mercedes me (USA) Safe?

No. Mercedes me (USA) does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 5,712 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Mercedes me (USA) Is 14.2/100.

Is Mercedes me (USA) Legit?

No. Mercedes me (USA) does not seem legit based on our analysis. This conclusion was arrived at by running over 5,712 Mercedes me (USA) User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Mercedes me (USA) Is 14.2/100.

Is Mercedes me (USA) not working?

Mercedes me (USA) works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Mercedes me (USA)? Report Issue

Leave a comment:

Why should I report an Issue with Mercedes me (USA)?

  1. Pulling issues faced by users like you is a good way to draw attention of Mercedes me (USA) to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Mercedes me (USA) customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Mercedes me (USA).

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