Contact Mercedes me USA Support

The main reason I registered and paid almost $500 for 3 years was for the remote start feature. It took many attempt at trying to start the car, getting ‘too many attempts at starting’ message, at least 3 uninstalls, downloading the app again and again, to finally get it to start. The excuse I got at the dealer on why there was no remote start function on the key fob was lame, because Mercedes sells to many foreign markets and I guess some don’t approve of remote start, so let’s not put it in any cars. Ford sells to as many markets and yet I have remote start on the key fob my Edge ST, AND it keeps running AFTER I open a door. I won’t be renewing when the 3 years are up and after just a few hours am seriously considering cancelling it. I don’t need it to just lock/unlock the doors or to check where it is. It would be so much easier to press a button on a fob, rather than take your phone out, turn it on, find the app, open it, enter the PIN number, select remote start to go to another screen to press that ‘button’ and then wait, and wait, and wait until nothing happens. I worked in IT for many years and this product would have never been approved. As much as Mercedes’ cost, they could very well give the US cars (and all other countries that allow it) remote start on the fob.

I’m baffled at how useless this app is. The remote start feature has been an actual help maybe once in the 18 months I’ve had the car. Every other time I tried to start the car, I got to the car and started it myself before the signal went through the app. No benefit there. The locate feature is quite slow and not worth using this app—my map application remembers where I parked all on its own. Without remote start, or the ability to open or close windows, or turn on seat heaters, check the fuel level or tire pressure, I don’t see the purpose. If the app was reliable in doing what it’s supposed to do, I could give it four stars for at least doing *something*. I haven’t seen another mobile application as unreliable as this one. I’ve worked in software development for decades. In my experience, I’d expect to be fired if I was responsible for this app.

So I bought my 3rd Mercedes in September ‘21. The only thing that is negative about the experience is the brace app. From initiation, the rep who set up my account seemed like a swindler. It is my assumption that they are payed partially on performance base since I’ve called 3 times after my initial set up and requested to cancel ANYTHING THAT IS A RECURRING BILLING FEATURE. I don’t think that there is any ambiguity in my words saying I have a complimentary service for some functions that run until 2023. Keep those. Cancel anything else. Now after hanging up with my fourth call to get my account removed from collections from their reps not doing what I asked I’m frustrated and seriously considering abandoning their brace program all together. And if they ever even consider making heated seats or other functions of my car as a paid monthly service I’ll start shopping with their competitors.