Uber - Driver: Drive & Deliver Reviews

Uber Reviews

Published by on 2025-02-10

🏷️ About: The Uber app offers a flexible way to earn money by driving or delivering. With the ability to choose when, where, and how long to work, drivers can make money on their own terms. The app also includes features like the Earnings Estimator and Instant Pay to help... Show more


       


Overall Customer Experience 😎


🤬 Negative experience
58.9%

🫥 Neutral
32.1%

😎 Positive experience
9.1%

~ from Justuseapp.com NLP analysis of 625,123 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Improved a lot over the years

- Generous quests

- Option to decide if willing to deliver out of state



Read 30 Customer Service Reviews 😠💢

4.5 out of 5
Uber is on its way out

If you have not noticed this app is trying everything they can to stay relevant, everything except the things that really matter. The first being listening to their customers both drivers and riders. Notice they change their logo, their app, their surge pricing, but they won’t change customer serv... Show more

Drivers are the Minorities (please read before you sign up)

Been driving with Uber for 6 mouth’s and what I notice with Uber is that the customer support isn’t the best when it comes to drivers and dealing with their issues. I experience rating glitches, being on hold for 1 hour just to get transferred around to the same department. The communication syst... Show more

Horrible

I really hate to write a negative review like this. In fact, this my first cynical review of any kind in my life. Unfortunately my poor experience with Uber has given me no choice but warn others of the potential issues ahead of them.
I have a decent paying job. I have been trying out these ty... Show more

Uber eats driver

I recently started working and i love what i was doing with this app i would make all my delivery on time in order to keep the customer happy....i had some issue with some order and I reported this app with the situation...is a rough time do to covid 19 and most of the restaurants would tell to c... Show more

Don’t change states if you’ve been driving a while.

I drove in Utah for over 2 years. Requested to change cities when I moved to Atlanta. They made me submit ANOTHER background check when I had just completed one earlier in the year. And to my surprise the background checked flagged a speeding ticket and listed it as bail forfeiture and unpaid. How ... Show more

No Customer Service or Care for the Chronically Ill

I have been working with UberEats for over two years. I have a chronic health issue that makes working a “normal” job as impossible since I ebb & flow between being okay enough to work & extremely bedridden with a chronic disease. UberEats gave me the independence & sense of personhood ... Show more

Horrible customers service

I was attempting to sign up to be a driver. Uber would not let me switch my city, I had to wait 15 minutes for chat support to do it for me. The chat guy had difficulty directly answering my questions and I had to ask the same thing multiple different ways to get proper answers. They switched my c... Show more

Auto background checks are awful…

I decided to get Uber and sign up for this app just to find out after the strenuous process of finding my papers and documents was for nought.
If their automatic background checker messes up or finds a “discrepancy” kiss your this app driving dreams goodbye and say hello to painful weeklong p... Show more

App freezes constantly and must be restarted.

Constantly Uber freezes and I must restart. After a recent update the navigation is touting unnecessarily long trips even when the destination is to a location that’s on the same street it sends you to make 3 extra turns that just make you circle around for no reason. Lastly constantly while I’m e... Show more

Useless Customer Service

I have only been driving for a month and 141 rides but have been in contact with this app customer service 4 times and they have never resolved an issue any of those times. 1 - Received a 1 Star rating and wanted an idea on what I did wrong and then explain I did have a passenger with special nee... Show more

Always something

I’ve been trying to get my this app debit card issue result for going on three weeks at this point because of the language barrier majority of the people I get in contact with cannot comprehend the issue all they do is copy paste a generic response when they see the word “bank” and “debit card iss... Show more

Uber has failed

What can I say about this app. Although I have a great record/rating as a driver, this app has failed me multiple times with there glitches and errors. I didn't think I would ever have to write a review until now. I am very upset! The whole purpose of drive this app is to make quick cash. I drov... Show more

There are good days and bad.

I have no idea why you allow ratings that do nothing to help your drivers improve. I have never done anything to deserve less than 5 stars, other than when there are app glitches, and when I get rated below I have no what I need to improve. This is the most frustrating thing for me personally. Hard... Show more

This app needs work

I have only been working with this app for about 4 weeks and have been VERY eager to earn money !! I have done OVER 137 trips and it says I have declined 30 trips !!!!! There is NO WAY I have missed that many and I have NEVER declined 1 trip !! But the WORST one is where Uber messed up while... Show more

Needs work

I’ve been doing this app eats trips for a couple of months now and my biggest problems with Uber are as follows.
1.) The GPS leaves a lot to be desired. Not only are locations completely inaccurate but when Uber asks you if the correct location is accurate it doesn’t update. It constantly tr... Show more

Accomplishes the minimum

After driving for UberEats for several months I can say the driver app does the minimum of what it needs to do to connect you with deliveries. However, the constant glitching of many key features can be incredibly frustrating. The map’s GPS software is sluggish and often thinks roads exist where th... Show more

Need improvement for security

Before I start with the security matter that concerns me I would like to highlight the fact that I put a destination that I was going to and what happened was that the gps put me trips that took me far away from where I was heading to and also I didn’t make it on time which shouldn’t be happening. ... Show more

Good app but improvements are needed

Over the last 5 years of driving Uber has gotten a lot better but still has problems. Lots of map problems though as roads that have been completed for several years are not on the map but a few roads that just got completed are on the map. The surge from uberX shows up on delivery only accounts a... Show more

Alan

Uber has improved a lot over the years however accepting reservations is far from reliable. Numerous times I have accepted reservations and while on my way to do the pickup I keep getting requests and even when trying accept trips in direction of pickup Uber doesn’t process the accepted trip. Wor... Show more

Uber Eats driver

Uber is pretty great. I ONLY do UberEats.. The quests are generous and help make you extra money. I actually do this full time now to focus on my own business and I get by. However, they should have an option for us to decide if we are willing to deliver out of the state. I understand that people ... Show more

4.98 driver here, the app is broken since last update!

Hi, hopefully someone from this app (whom has any kind of authority) reads this. Not only are pick up locations wrong - I had to start calling every passenger during pick up, to confirm there location - but they also added a terrible function where if you decline 2-3 requests in a row it will log... Show more

Please fix these issues!

I have been driving for this app for almost 4 years, I have a 4.97 rating on over 3000 rides and as I keep working with them the only trend I see is how things keep getting worse for the drivers, but I won’t mention major issues in this review as I want to focus on things that may actually be fixe... Show more

Recommended Uber driver app improvements

I give it a 3 because after Ubering for a week, sometimes it takes me on toll routes without notifying me ahead of time. Since I don’t have a sunpass in the state of Florida. Then I have to go online and look for the bill for my toll. I wish it had a feature where I can avoid tolls like Uber Waze ... Show more

Mixed Feelings

Community service is nice when it works.
The past week I told passengers they can tip me on Uber when they grade me with hopefully 5 stars ⭐️ I know one passenger stopped and gave me a tip on app before getting out of my car- I’ve still not gotten it, 3 days later.
If it’s an oversight, o... Show more

Keeps logging me offline

I recently had a trip which I accepted, half way there the trip disappears, I close out Uber and reopen it and the destination is back, I continue to the destination, pick up the passenger, drop her to her destination & complete the trip. About 20 seconds after I pull off the riders destinatio... Show more

Hope for a minor change

Thanks this app for giving me a way to earn extra income. As of now, I have had only good experience working but one incident.. A customer reported that I was driving while intoxicated and was swerving, which I can only laugh at the report.. My body rejects alcohol and even smelling it causes me t... Show more

Uber Review

Im enjoying driving this app meet any ethnic nationality and driving with the spirit of Aloha. here in hawaii very high cost of living
i got 3 wonderfull kids that keep me going. when my fren Paul introduce to me if I wanna do this app sure why not i started my application last 3 months ago a... Show more

Uber is all mixed up

apps are wrong ! This is the exact same app I signed up for three weeks ago to pick up riders who need a ride somehow this same app hooked me up to deliver food and now this app after three weeks of waiting submitting all my car stuff my insurance and everything like people really give a crap if t... Show more

Uber-in a league of their own!

So I’ve been doing this app Eats for over a month now.. I also signed up for Grubhub, DoorDash, & Postmates. Let me tell you that Ubers earnings and Uber are light years ahead of the competition. It’s almost not worth taking other deliveries (if you’re running multiple driver apps) because y... Show more

Ronnie Gonzalez
2022-12-01

I have been deactivated from Lyft and Uber even though I have had 2.2k rides on Lyft and 1.3k rides of Uber and good star rating over bogus charges. I put a case in IDG for over three months but they said it might take another three months so I decided to see if there was another way to reactivate m... Show more



Is Uber Safe? 🙏

No. Uber - Driver: Drive & Deliver does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 625,123 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for Uber Is 13.4/100.

Safety Analysis

78.8% of users say app is Safe 👍
78.8%

12.0% of users have Some Concerns ⚠️
12.0%

9.2% of users say app is Risky 🚨
9.2%


Is Uber Legit? 💯

No. Uber - Driver: Drive & Deliver does not seem legit based on our analysis. This conclusion was arrived at by running over 625,123 Uber - Driver: Drive & Deliver User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Uber Is 60.6/100..

🔏 Privacy & Data Safety

Uber collected the following data from you:

  • Data Used to Track You:
    • Purchases
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Other Data
  • Data Linked to You:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data

How was your experience with Uber - Driver: Drive & Deliver? Post a Review




Features

- Drive or deliver: Choose between driving passengers or delivering food and other items.

- Flexible earning: Use your bike or car and decide when, where, and how long to work.

- Earnings Estimator: Exclusive app feature that shows the busiest times to earn and keep a flexible schedule.

- Work from anywhere: Uber is available in over 10,000 cities.

- Instant Pay: Transfer earnings up to 5 times a day.

- Safety standards: Riders and drivers are required to wear a face cover or mask, even when vaccinated.

- Easy sign-up: It only takes a few minutes to get started.

  Contact Support
Developer:
Uber Technologies, Inc.

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