Contact STid Support
Company Name: Eric Mugnier
About: STid Mobile ID® is a mobile access control solution.
This app uses your
smartphone’s Bluetooth® Smart technology as an alternative to keys and
contactless access badges.
STid Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: support@stid.com
Website: 🌍 Visit STid Website
Privacy Policy: https://stid-security.com/en/stid-mobile-id-privacy-policy/
Developer: STid SAS
3 Most reported problems 😔💔
Doesn’t Work Half The Time
by Mike T 58
My building started using this app to access our doors and elevators. This app doesn’t work half the time. I have to restart my phone and then it works one time. Then it stops working again. Then I have to restart my phone again and sometimes it works and sometimes it doesn’t. Then the next day again it doesn’t work. It is very frustrating and not usable. I need your help to fix it one time so that it does not keep doing this every day.
Buggy as hello
by 007 Benny
A lock and key would be faster than this app on average.
When it works, it’s ok but not fast.
When it doesn’t feel like working you are fricked. I’ve had to reboot phone before.
Also it will sometimes work after days of being idle and sometimes not work 2 minutes after last use.
If you’re looking at various systems there are better ones out there.
Where to begin…
by All About Great Design
1. Does not work with Apple Watch.
2. Lame end user documentation.
3. Must have phone with me at all times. Inconvenient to carry my phone while out running or at the gym.
4. And why not add the virtual access card to Apple wallet?
My advice to condo associations: don’t waste your residents’ money. Keep it simple - Card access is simple!
Have a Problem with STid Mobile ID? Report Issue
Why should I report an Issue with STid Mobile ID?
- Pulling issues faced by users like you is a good way to draw attention of STid Mobile ID to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a STid Mobile ID customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using STid Mobile ID.
