Are you having issues? Select the issue you are having below and provide feedback to Rocket Money.
- Lost connection with bank account multiple times
- Charged for savings that were never received
- Short warning time for renewals
Dashboard won't load, just a red screen.
Dashboard does not load on the app
Dashboard not displaying, just blank red seen.
Dashboard not displaying, just red screen shiwing
Dashboard not showing up. Just red screen.
I keep getting a message on my dashboard that says "our magic seems to be off" and that "something unexpected occured" and everytime I hit reload nothing happens...very frustrating.
My bank account disconnected and after 2 weeks and several dozen attempts to re-link I have had no success. I've changed my password and username on my bank website as well as other browsers and devices. I keep getting the message that my credentials don't match, when they clearly do. I've copied and pasted my username and password as well as manually typing it. I have had no success. I have cancelled my Premium membership as a result.
I can't log on.
Can't connect to my checking account. It says errors like this take some time to resolve and to try again later. I tried a few times today and troubleshot w/my bank. I would love some more troubleshooting ideas or another way to connect to my bank directly.
Trying to register. Won’t accept any password input. Says each is compromised even if random, complex and completely made up.
It just somehow stopped working. I’ve been using this app for awhile and it signed me out like a day ago somehow but I was just trying to check my savings. So I’m constantly placing my email in which was ldevontarious@redacted and it just all of a sudden take me back to the sign up screen or will just restart itself to that same screen where I have to place my email again. I’m gonna delete this app and try to get it back so if that doesn’t work then I need extreme help :/ thank you in advance
Complete guide to troubleshoot Rocket Money app on iOS and Android devices. Solve all Rocket Money app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Truebill, Inc., developers of Rocket Money.
Contact e-Mail: support@truebill.com
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