Bonefish Grill Reviews

Have tried to use BonefishGrill three different times and keep getting an error that my credit card info is incorrect. Deleted BonefishGrill and reentered my credit card info again. After about 20 minutes of trying to scan my credit card I had to enter the info manually because it would not scan. BonefishGrill definitely needs some fine tuning. And don’t ask your server for help because they know absolutely nothing about BonefishGrill or how it works!!!

I have downloaded BonefishGrill three times now and it still tells me that there’s no restaurant within 50 miles of me. I keep hoping that they fix it because this is one of my favorite restaurants. I hope eventually they get this fixed but I guess I’ll just delete it again and go with other options that are more convenient.

User beware... I was looking forward to paying with BonefishGrill , but what a mess it caused. I had carefully pre-entered credit card info, but BonefishGrill gave an error, that my card info was wrong. I entered info again while sitting in the restaurant, it said error, bad info... tried a 3rd time, same error. I showed this to the server (who had no clue you could even pay on BonefishGrill ) gave my (same) card to server to pay. Next day—card shows all FOUR charges.

So... guess what, there’s no tech support for BonefishGrill ! And the customer service phone # for bonefish just goes to a generic voicemail right away, no way to reach a human.

I used the web form to type in all this info —there’s no option for app support—and very tedious and time consuming... and after a few days someone called me. He said he’d remove all four charges to make things right and for the hassle... then... only removed three. And it didn’t enter my dine rewards visit either, so more wasted time there. Probably wasted better part of an hour all told. Bleah. :(

So while I’d love to use BonefishGrill to pay, no way will I try it again.

BonefishGrill itself isn’t bad but the program is ridiculous. You earn the rewards but have a very short period of time during which they can be used. If you don’t use them in time you lose credit for all 3 visits and have to completely start over. Definitely not worth it for families with kids who can’t go to fancy restaurants every month.

It was working fine until December 2018. Each time when get to the confirmation of the reservation, it gives me sorry something is wrong message. I can’t confirm my reservation and have to call to make one. It defeats the purpose of using BonefishGrill to make a reservation. The problem started in December and has not gone away.

I’m writing this review in hopes that someone at corporate will respond. I doubt that anyone higher than the average reviewer will read this.

I admit that, whilst I do not visit Bonefish on a regular basis, I do enjoy their product. This review is in reference to BonefishGrill.

BonefishGrill is useless and a waste of your time. The ONLY thing that useful is the option to make reservations. Our local spot here in eastern Georgia (hint: the is ONLY semi-large city east of Atlanta) is popular and fairly busy. The staff is great, and I would highly recommend stopping by...right before you get to South Carolina (hint #2: you WILL NOT find any good restaurants right off I-20 in South Carolina).

Again, corporate will not read this review, Apple will not delete it, I do not want any compensation. Just make a better app. Everyone else let’s you order online.

We love bonefish grill's food. The service is spotty. I think there is a lot of turnover. Not as attentive as they can be, but it's like a niece or nephew serving you, so how can you be upset. They are quick to make an order right. Past 4 times we have had to send food back, but they do make it right.

Help! Every time I try to link my app to my existing rewards account, it thinks I’m signing up and tells me that I already have an account. Well, I know! That is why I chose to link an existing account and not register a new one. This needs to be fixed. It is very frustrating. Why pay through BonefishGrill to get rewards if you can’t link to your rewards account.

I like BonefishGrill since it automatically tracks your visits and credits your account without the need to provide your phone number. I forgot my wallet 2 times recently and it was easy to pay without having to tell the waitress I was stupid. (Maybe a little stupid, because I admitted it to the 2nd waitress.)

The only drawback for me is the emailed receipts have all the alcohol proudly listed. As a business traveler I wish I could get a "business friendly" receipt with just the total amount paid.

My wife had rainbow trout and I had fresh Atlantic salmon with mashed potatoes, spinach, and rice. All delicious. And the service was fine. The imperial dip appetizer was also good. Crowd noise was acceptable for a Friday evening. Definitely recommend coming here. We’ve been here several times. I didn’t give it a five star rating because I think soup or salad should come with the entree.

Only thing I can sad bad is it takes a while to process. Should be quicker. Feel like it didn’t work so you want to do it again but it is working just takes a while.

Online account has more info. App does not show our previous visit 3 weeks ago) but does show when we go online via webpage. Still, convenient way to pay and view menu. The food was really good!

BonefishGrill is very handy. You can pay your bill from your phone and your credit card never leaves your sight. Easy to track your rewards. I like it !!

It is so easy to make reservations with BonefishGrill (as well as make modifications to the reservation). Finding locations, checking locations & menu are easy to navigate!

App is nice although you still have to manually have server add phone number to make everything work. Every time we used BonefishGrill it works well. I can make reservations and then see and pay the bill without any problems.

I love the bone fish grill app. It is easy to use, it tracks my rewards and I can make reservations. I would recommend BonefishGrill to use to enjoy fine dining and get rewarded while doing so.

I love the bonefish app. It’s so convenient paying my order through here and being able to split the bill with different payments is awesome for when my co workers and I order. And may I add that the bang bang shrimp is amazing.

I love our Bonefish Grill in Fayetteville, NC!! The quality of food is awesome, and the wait staff is equally divine!! I used to wait to have lobster for my birthday, but "Hooked on Tuesdays" makes it possible for me to have lobster anytime!! I love the rewards program as well! Great job Fayetteville location!!

I find the Bonefish app to be very user friendly. It is easy to navigate and make a reservation. If you enjoy great food and like to go to a restaurant that consistently delivers a great experience, why wouldn’t you want to use their app.

The page where you enter your credit card info looks like you need to add a gift card which is true but it is also where you put your credit card info. The window below should say something like: add credit card.

Reservation worked like a charm, seated right away. The bread was warm and tasty,
The shrimp and scallops were perfectly cooked and a nice size and the sides were spit on. No issues except BonefishGrill couldn’t scan my card but manual entry worked.

A great evening meal.