TotalAV Reviews

by The-Jovial

This is supposed to be one of those all in one VPN, firewall, ad blocker apps with visual read outs and graphs of its effectiveness. For the service they charge you a yearly subscription fee. The most important service this would provide is the VPN or virtual private network which protects her phone from sniffing attacks, oppressive government‘s and snooping Internet service providers.

Unfortunately,TotalAV over reports it’s effectiveness using data and graphs and yet none of the services offered are very well-maintained or produce a very good outcome. the VPNs often not engaged, the ad blocker doesn’t block many ads. When you have problems, contacting tech-support is near impossible. When you decide this isn’t worth it, it is near impossible to cancel your subscription. The subscription is not through Apple’s subscription manager so it’s nearly impossible to cancel the reoccurring payment to them. We’ve seen this type of app many times before committing to reoccurring payments is easy, using TotalAV not very easy, canceling the payment not very easy. Ultimately bad business practices and bad performance are often equated as “a scam”.

If you need a VPN there are much better options out there for much less money

by A;sdiuhf

This is a scam. Apple Store should remove it.
Just purchased and with each log in asks me for a new password. Once password is changed next log in attempt asks me for a new password. Spent over 100 minutes on repeated tries to download and install the and trying to access TotalAV . Each new password created is then denied as “invalid”. Requested money back since they advertise a 30 day money back guarantee if not satisfied. Have not heard back from them.
Called “support”; emailed “support”; told to schedule screen sharing to do the installation. Booked appointments for screen sharing 3 different times; none of the appointments were kept by this app. Called to cancel the account. Refused to refund the money paid and threatened me with a Viral attack!! Tried to sell me additional services on top of what was already not working.

by Amor 0304

TotalAV does not work, it is a robbery, I bought it for my computer because it was an offer of 100 dollars that cost you were on sale of 20 dollars and I bought it for a year and yesterday I saw that I received a notification from the bank saying that that company I was charged 100 dollars without my authorization they never notified me and when I contacted her they told me that my one-way plan ended but I never gave her the authorization to renew that and tell them all that and what they did to her since I canceled The concrete with it they sent a virus to my pc that is useless, even stop using it because it was useless, please do not use it so that what happened to me does not happen to you.

by LEX BEANIE

I tried canceling my subscription only seconds after purchasing! The advertising was so misleading I ended up paying far more than 3$!!!! I am disgusted with TotalAV creators. Apple needs to take them down. I have read many reviews of TotalAV not working, people trying to cancel, and YOU CANT! It is impossible to cancel! So if you buy beware, you will forever pay for it. Apparently, TotalAV hacks your devices and does absolutely nothing to protect them. I WANT MY MONEY BACK! Shame on you, fraudulent thieves! I have tried for several days to cancel my subscription. I paid for it BEFORE reading reviews, and from now on, I have learned my lesson and will ALWAYS check critical reviews from now on because those reviews are the most honest and written by real people !! The good reviews are just bots to up the rating, which is scandalous. You will have to change your credit card information ASAP if you already purchased. Because a few reviews said that they finally were “canceled” but still being charged. TotalAV is a get rich quick scheme that TotalAV creator is doing and a scam and dishonest!!!! Return my money at once!

by Grantf44

Do not fall for this scam. They will take your money and it will not show up as a subscription here in the Apple store. I contacted them and finally got an email that said they were sorry I didn't like their product. It said just follow this link and we will send you your refund. No matter how you answered the questions it came back to a screen saying we are glad you changed your mind and decided to stay. It's a sham. Apple should take this out of their store. DON'T FALL FOR THIS!!!!!! I still haven't received my money back and never signed up for their service. I just downloaded TotalAV but never opened it. If their were skull and cross bones I would rate them a -10. Their customer service the the same way. Buyer beware it is a scam.

by Hatepickingnicks

Do NOT use this service if you have an Apple device. It can literally do none of its advertised services. I tried it and got frustrated at how little it could do on Apple. Now part of that is due to Apple’s sandbox configuration which renders a lot of Total AVs claimed services pointless. The problem is they know this and say nothing about it. I canceled my service and unsubscribed multiple times. I was able to get the subscription canceled but routinely receive emails from them about needing to correct my billing to renew. I’ve contacted them multiple times and requested to be removed from their mailings multiple times to which they always reply that they’ve removed me yet I keep getting emails. It’s really annoying. Save yourself time, money and frustration. DO NOT USE THIS SERVICE!!

by #leah21#

I downloaded TotalAV because it was a FREE VPN protector. I signed up for a monthly** subscription, but ever since then, they have been upping the amounts of money they have been taking from me. Every month the amount gets higher. The apps subscription does not show up under subscriptions in the settings app, so there is no way to cancel it. I tried emailing the email they gave, but I have been blocked every time. They have been taking my money for months and there is no way for me to cancel my subscription. I have spent hours on this and have had no success. I read the reviews for TotalAV and they are almost all saying that TotalAV is stealing from them too. Apple please do better. I am losing my money and there is no way for me to stop it or ever get it back. Don’t download. There are so many better apps. It’s a scam. I want a refund.

by Shomaen

I signed up for TotalAV to protect myself and at the time it was. But when I found a less expensive option and went to cancel I would get hounded with emails from the account manager dean trying to get me back. Even after multiple emails back asking them not to email anymore ad remove me from the lists - and even after a response from customer service that they would - I co tongue yo get harassing emails from the company trying to convince me to come back.
If you don’t ever plan on cancelling then go ahead and sign up. But if there is even a chance you may cancel in the future I recommend against- because you will be hounded and harassed by them for cancelling.

by Leavo Matrixo

My story is very similar to others in here. I never signed up for anything with these crooks. I thought I was getting a free app. Then the $8.99 charges started showing up. I never even activated anything!! My bank provided me with their phone number. I called and demanded a refund. The woman with a Jamaican accent tried to strong arm me into keeping the account… even going so far as to threaten that I would get a virus on my phone. For all I know she was doing voodoo against me as well. She was that creepy! No matter what she said I continued like a broken record demanding my refund. Now here we are 12 days later and no refund. I had to call my bank and cancel my debit card and get a new one in order to prevent these criminals from stealing any more of my money. Do not sign up for TotalAV! And Apple you should be ashamed of yourselves for continuing to offer this criminal organizations app!

by Should Be So Much Better

So once you realize that your entering into a monthly subscription, that the article failed to mention on this oh so great software, you waste 2.99 only to realize that even though you have TotalAV downloaded you get messages to download it again???

Between the bait & switch of the awesome deal on a great and powerful app (yeah right), you now have to download the already downloaded app so you’ll stop being pressured to download TotalAV you downloaded.

Then when you realize you’ve been duped and want to cut your losses, you do what any iPhone user does, head to your subscription status only to find TotalAV doesn’t show up. So now your searching for how to cancel your subscription and discover that the only way to cancel is to send an email or make a phone call. Neither of which do I have faith in. The email account is mostly likely Checked only on odd days in even months of odd years, and since the last thing any company wants to do is loose income, those emails are most likely send to a spam folder that only gets checks on days that DO NOT end in “y”. The phone number I’m certain is a phone tree with so many branches that actually talking to someone with a pulse is next to impossible.

TotalAV was recommend and highly rated supposedly by Apple, why I’m not sure and No I’m not gonna waste time using it trying to figure out.

by BethK628

I downloaded this FREE app onto my phone last year (don’t even remember why), then deleted it within a day. I never filled out any subscription forms or agreed to any services. Just yesterday I noticed an automatic payment from this app for 8.99$. I had to google what it was because I had no clue, and didn’t remember downloading then deleting TotalAV last year. When I looked into my payment history, I saw that I’d been billed for this service every month (that isn’t even installed on my phone), since last January. When I remembered having briefly downloaded then deleted TotalAV , I immediately became livid. I emailed customer service and got some generic response about introductory rates and payments going up, but their service was totally worth it, so I should be happy. Umm...no. Another email response assured me they were working really hard to protect my phone from viruses...but I wonder how they’re doing that when their software isn’t installed on my phone? I obviously need better security if a security company can take unauthorized payments right out of my PayPal account. Download at your own risk.

by Jjhickcox

I suppose it’s a good VPN. I wouldn’t really know because most of the time it’s not on. Customer service is very difficult to talk to. I have a hard time communicating with them through messaging. It would be nice to actually talk to a human being. I suppose there’s a way to do that I just haven’t found it yet. Don’t really have too much trouble with it on the computer. The big problem is on my phone. Whether I’m at home or out somewhere else the VPN just disconnects from the server whenever it feels in the mood. And of course when I’m at home and it disconnects from the server I am also disconnected from my own Wi-Fi, so then I’m using data that I didn’t know I was going to use because I thought I was on my Wi-Fi network. So if anyone out there knows how to keep the VPN on through my phone for more than 6 1/2 minutes at a time I’d appreciate her comment.

by #1Fibergirl

I started out really liking TotalAV. I finally felt secure with my iPhone. All of a sudden TotalAV started freezing on me or I can check on one thing and then it freezes also when I check on data breeches there’s no updates. I hope they can fix this problem soon.
To the developers: I don’t know why this happened but with the latest Apple update it lost connection to WiFi and 5G very slow. I had to get 2 different replacement phones that did the same thing. Noticed that in setting the VPN was going off and on. I checked on line for this issue and said if I have a vpn app to delete it it should fix the problem. I deleted it and guess what? I’m back on WiFi. Yeah.

by Why? I Don't Want One

I have been waiting a long time for something like this to come along. I’ll have to delay my complete star rating until I’ve used it a little longer. It will take me another day to get rid of all the current garbage on my phone. I do have a question…will this also take care of all the “SPAM”….”UNKNOWNS”….and other garbage I get? I get over 300 emails a day/night….and I feel like I’m drowning! But I’m already having fun deleting and unsubscribing. THANK YOU!

by Roses Eco App Review

I have problems with being told by a chat representative that they cannot tell me why when I make a call from my I phone iOS 8 updated from iOS6 plus that I show up as unknown. Which my family doesn’t know it is me so they don’t know to answer it with showing unknown is usually some spam or someone wanting to sell u something. Total av just knocked me off the chat part to help - I am so disgusted with getting no help on helping with configuration of I phone to show my name to people I am calling

by PercyJackson BookFan!!!

I love it! It protects my iPad from harmful viruses and scans my photos for useless ones! I don’t even have to worry about my iPad, because this app takes care of it, while I take care of my family. I would totally recommend TotalAV for everybody, even children, and I am a teen myself! I can’t believe what it can do! Without this app, I would be worrying a lot all the time about my privacy because of hackers, and other bad things. This is awesome!!! (My iPad might be infected with a virus, but this app keeps me, my family, and my iPad safe!)

by Cymrych03

This AV is nice. For one thing, most of the others say free download free trial. Fine. But the trials just tell you whats supposedly there but you cant delete or remove anything at all. Thats not a trial. But Total AV, you can actually use the program to rid your self of stuff. Maybe it was a dollar for all the features to try. But still, a dollar. I put it on my pc first. Then got a message its for mobile too. Yay. Cause the purchase gives you 3 devices to put it on. Seems easy to use and navigate, even the settings. I'm one of those that doesn't really leave comments, UNLESS I find something exceptional. Can not go wrong. Thanks this app. From my PC and my phone. And tablet too. 😁

by CJ’s MacBk

I am a retired IT professional, and I must say this is by far the BEST VPN software for the money. Their technical support is phenomenal! Between their Web Shield and VPN, I can confidently pay my bills, shop online, and transfer money between my bank accounts without worrying about my account being hacked.

I use it for my iPad, iPhone, and MacBook. It notifies me when my iOS needs to be updated and it even checks my photos to ensure I don’t have duplicates wasting hard-drive space.

Keep up the good work and stay safe.

by Linda O'Steen

I am 61, a mother of three grown lovely children and four beautiful grandchildren. I’ve had a wonderful childhood full of fun loving memories. I was blessed with a wonderful parents who loved me until the day they went to heaven. Even those some are not with me here on earth I know they watch over me and will be forever be in my heart. In the meantime God makes sure that someone is there for me, they’re called my extended family. Some very special people who have been there through some hard times. They may live close by or far away from you, but family is what you hang on to. I love my family❣️💋

by Cautious Conservative

I haven’t tried TotalAV as of today. Still downloading. But how can an app claim to provide unparalleled security and web safety, yet before even completely installing it, prompt you to purchase 3 more upgrades to what they just claimed was fantastic and thorough security ?? Coming from the good folks at Apple, who have joined the censorship of conservative voices game, I now worry if I didn’t just make a big mistake and merely allow Apple to have sole and total access to my info and interests for their own information harvesting game ???

by JpC02021986PmC09072006

Everything they say on TotalAV looks very unfortunately I had two issues one I was not able to gain access to my cellular mobile app and second issue was not able to Connect my personal pocket WiFi to my phone to update any apps that need WiFi and new issue is not able to use speak to text. TotalAV is garbage not worth any money. There’s no technical support number. The last rep send me a email link to live chat clicked the link found live chat would not connect me to chat with a live chat tech expert. Don’t use TotalAV not worth you money. I give TotalAV a poor Rating. Luckily I’ll get a refund.

by Sissy-PollyPat

Does not download on Apple IPad. Company refuses to refund the money paid. If you pay through PayPal, this company divides the payments up so badly there are 3-4 different payment records making it extremely difficult for them to be tracked. Worst customer service I’ve ever had the misfortune to need to deal with. They asked for information that I don’t give out to anyone, just to see “if” I actually purchased something from them. Truly a nightmare.

by GossipGirl

After realizing that there was going to be a monthly charge and I didn’t even use TotalAV on my phone, I’ve been trying to cancel but it hasn’t been easy. Seems like it’s impossible to cancel subscription once you signed up. We’ve been emailing back and forth and still giving me the run around. Sending me to supposed links to cancel but it doesn’t work.
All I want is to cancel the subscription!

by Mid13night!

This software advertises as an antivirus for your phone not as photo clean up shop. Know wonder it only cost $2.95. I will review again but I did not buy this software because I want to clean up my photo galley. I bought it because the advertisement ledge my to believe it was antivirus software for my phone. I want my $5.00 returned to my card card. False ad do not buy unless you take a lot of bad photos. That is what we have the cloud for to go through and delete bad pictures. This is a scam.

by Gpsvm

I paid 29$ for the last year. Last month I received a reminder that my subscription is due for a renewal. The reminder did “advise you that this renewal was due to take place” but it did not advise what is going to happen, any action I need to take, what will be the cost for renewal. I did not take any actions as I did not intend to renew. Today my credit card got a charge of 99$. This is not upright, I did not ask for a renewal, I did not agree on the price, I did not make a payment, and they charge me 3 times the initial cost.

Thank you for the refund.

by Guitarguy48

By the time I figured it out and emailed repeatedly to cancel my account and that I would be challenging any and all charges. They just don’t take no for an answer and emailed 7 more times with various small offers and without acknowledging or responding to my requests.

Very hard sales tactics. They should not be allowed to steal from users. Certainly not here. Forewarned is forearmed!

by D-Sattel

TotalAV does absolutely nothing! I purchased it because the advertisement said it would remove malware. Unfortunately, after you pay and download TotalAV , it says it “will protect your phone from malware by not allowing it to infect your device”. You also have to pay extra for each piece. The “check device security” feature only lets you know of your software is up to date and tells you if you haven’t set up your Face ID or password. $3.00 to buy TotalAV , $37 to subscribe to the service, and another $39 for the VPN. Definitely not worth it. You can get all those things for free.

by Justandliza

When I became aware that the device was not what I needed and instead was a photo clean up application, I promptly requested a refund. This was within minutes of the purchase. Instead of receiving an email indicating a refund and cancellation, I was sent an explanation of what the application does- not even bothering to mention my refund request. These are the practices of an app provider that at best has no care for the time of their customers and at worst is willing to cheat people out of a measly $3. I would strongly recommend that anyone considering this application look elsewhere, this is absolutely not worth the trouble. To note- In more than ten years I’ve never felt strongly enough about a product to write a review. Take heed.

by Gunner0428

Having purchased and used the this app app on my iPhone, I decided that it did not provide the level of protection that I was looking for.
Getting the subscription turned off and ongoing charges turned off as well, has been a little more difficult.
Disabling the subscription on my iphone was a available and appeared to work , at least on my phone, although charges continued.
Finally calling this app, I was told that to cancel, I must call them.
Oh , when you call and get the automated menu, and one of the choices includes "press 2 for unknown charges", well I assume this problem is common.
Further when I asked how to confirm TotalAV was disabled on my phone, I was told to go to the web site and use the online chat. I tried this on my phone and got no response. It appears an email is the only option for technical support though Im not willing to waste any more of my time on this mess..... unless the charges continue.
Maybe I was just one of those few unlucky out there. Otherwise I would consider using another app for security.
Good luck

by Windpants21

The virus hacker is still holding back emails until a wk later some longer not letting me use my debit care for specific things like buying antivirus down loads. Right now it’s stoping me from getting schools grants or any loans so I can go back to school and survive this stupid outbreak. I’m running in circles and I’m losing my mind watching my hopes and dreams vanish from one acceptance to another because my response didn’t get sent or bc I didn’t receive what they sent to me until 10 days later. I keep getting final notice as it pops up for the first time and it’s dated 2 or 3 days prior. It’s maddening

by GusLeftyEarl

I finally responded to pop up my computer wasn’t covered, signed up and then got ad-ons for more money. Read some rough reviews and called number given for support. Got polite rep who informed me $29 annually covers 3 devices so she would refund the additional $39 I added (16 devices). So far so good! Try calling again or email.

by Doriadb

I got TotalAV & installed it and could not get into any sites. I uninstalled it & I could function as normal. Now, my cell phone number has been leaked & I have received numerous strange texted messages & calls that never occurred, prior to installation of TotalAV

by Virginianp

All the other apps I’ve used have made me pay a lot of money but this one I only payed 3 dollars. I don’t feel like I am getting scammed. This really works great. I would definitely recommend.

by LilBua

I never write reviews, but I live chatted with Livia on this app’s website about some questions I had about some extra charges I was unaware of and confused about when I purchased security for my laptop, long story short she gave me 50% of that money back for all of the confusion. I Should see it in my account in a few days... I really appreciate what she did, I’m writing this so she knows she is doing a good job and contributing to giving great customer service.