Contact DTA Connect Support
Company Name: Massachusetts Department of Transitional Assistance
About: Do you have questions about your DTA benefits? Do you want to apply for SNAP?
With DTA Connect, you may not have to wait in line at a DTA office or use up
your minutes on hold. Here are some easier ways to get the information you need
and manage your case without the wait.
DTA Connect Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with DTA Connect. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact DTA Connect. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Massachusetts Department of Transitional Assistance
Read 4 Customer Service Reviews 😭😔💔
I needx to cancel my Snap benifits due to moving
Works but privacy concerns...
by LCLMomma1392
Update: Recent update not only didnt add anything new or security for log in, but it downgraded the app. It use to work in landscape mode on ipad and now it doesnt, and the layout is bigger and bulkier, it looks like one of those old apps now. I dont understand why anyone would downgrade app features like this. Please fix it and please add security pin for log in as mentioned below.
Prev review: I really do love this app, it works great and makes things so much easier, my only concern and its becoming a big one is how unsecure the log in is, it only needs your social and birth year wich in my case my ex husband knows both and he and his girlfriend log on and see all my personal info, letters sent, ect....
I really cant believe they dont let you set up a pin or password for this app. There is no way to safegaurd your privacy because the only 2 things you need to log in are things that can not be changed. They need to add a password or pin to make this secure.
That is the only thing keeping this from a 5 star review to me. I have not had any of the other issues others have mentioned.
Thankyou and please please consider adding a password to the log in! It is very important.
Michelle
Log in
by Toomanyhoops803
I can’t even get logged in. When I put in my SS# and DOB it keeps saying “device not authorized”. Not sure what that’s about. It’s an app and it’s available on the platform for download. I thought it was because my case was still pending, but once I got approved, I still can’t use it. I deleted it and re-downloaded it and I still can’t get logged in. I’m not sure where the issue is, but if I have to call and get permission to use the app then that’s madness because the personal info that’s requested should link up to my account. Oh well! I’ll try calling again and if the hold time is ridiculous, then I’ll just delete the app. I can log in online, but not the app. 💁🏽♀️
Logged me into someone else’s account?!?!
by Heymymomisdicorced
A while back I opened the app to check my status for SNAP benefits and when I opened it the app logged me into someone else’s account. My main concern is privacy , I was logged into someone else’s account without doing anything , lots of important documents are uploaded to this app including social security numbers ,addresses, bills and other things . This is insanely unsafe considering that the app just LOGGED me in to someone else’s account , it makes me question how safe my information is on here .
Have a Problem with DTA Connect? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of DTA Connect to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a DTA Connect customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using DTA Connect.
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